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Swissquote

Online trading and digital banking services

Client Service Representative

Customer SupportConfirmed live in the last 24 hours
Full-timeDübendorf, SwitzerlandNo salary listedIn-person

About the Job

Requirements

  • A completed commercial qualification or a university degree is required, along with an interest in financial markets.
  • Strong analytical thinking and numerical affinity are required.
  • A customer- and service-oriented approach and enjoyment of direct customer contact are required.
  • German must be the candidate's mother tongue, and very good English skills are required.
  • The candidate must work in a structured way, prioritize effectively in a dynamic environment, and maintain oversight.
  • The candidate must be flexible regarding working hours and willing to work occasionally until 22:00.

Responsibilities

  • Provide customer support by telephone and handle inquiries through the ticketing system.
  • Assist customers with questions about products, services, and tools, use of digital platforms, and technical issues.
  • Process customer cases in the ticketing system, especially account openings and closures, cash and securities transfers, payment orders, and other operational matters, documenting them fully and processing them promptly.
  • Collaborate closely with Business Operations, IT, Sales, Legal and Compliance, Marketing, and Trading to resolve customer concerns efficiently.
  • Recognize and report suspicious activities in accordance with internal guidelines and processes.
  • Receive customer orders for financial instruments including shares, bonds, funds, warrants, structured products, options, futures, foreign exchange transactions, and fiduciary investments, following internal training.

Desired Qualifications

  • Initial experience in the financial sector is advantageous but not required.
  • French and/or Italian language skills are advantageous.

About the Company

Swissquote

Online trading and digital banking services

Swissquote provides digital banking and online investment services to clients worldwide. Its platform gives access to 60 stock exchanges and over 3 million tradable products, including stocks, bonds, funds, derivatives, cryptocurrencies, forex, and mortgages, all through secure online interfaces supported by regulated subsidiaries. The company differentiates itself by offering a broad, globally accessible set of products on regulated platforms under a single brand, combining traditional banking with advanced investment tools. Its goal is to deliver comprehensive digital banking and investment services at scale, enabling clients to trade, invest, and manage their assets securely across many markets.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
2000

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