Registrar

Position Overview

The Registrar acts in a management position with director-level responsibility for the accuracy, security, maintenance, confidentiality, and integrity of physical and electronic student records. The Registrar will frequently interact with staff, students, and external parties regarding student records content. In addition, the Registrar is responsible for observing and monitoring campus Academic compliance. This would include Academic processes, records, as well as Academic process integrity. All Concorde associates are required to display professionalism and uphold Concorde’s Mission and the core values of respect for the individual, integrity, teamwork, customer service, and achievement.

Pay Range: $60,000 - $65,000

Location: Onsite - San Bernadino, CA 

What We Offer: 

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

What You'll Do

• Maintain the accuracy and confidentiality of student records, including transcripts, grades, and enrollment information 
  • Ensure compliance with FERPA and other relevant laws 
  • Oversee processes for grade changes, transcript requests, high school graduation information, approved transfer credits, entrance exam scores, final grades and degree verifications 
  • Validate that all required documents are in the student file and/or legibly scanned 
  • Post and monitor students' daily attendance for accuracy; Post attendance changes with appropriate change documentation 
  • Maintain proper student status in system through timely processing of all Change of Status forms 
• Manage the graduation application process and conduct degree audits 
  • Certify students for graduation and ensure diploma issuance 
  • Maintain records of conferred degrees 
• Develop, interpret, and enforce academic policies and procedures 
  • Monitor all aspects of campus Academic compliance 
• Work with faculty and administrative staff to support student success 
  • Serve as the primary point of contact for inquiries related to academic records. 
  • Work with IT department to correct student records 
  • Provide training to staff on registrar-related policies and systems 
• Compile and submit data for third parties, accreditation, government reporting, and institutional research 
  • Prepare proof of enrollment verification letters for third parties.  
  • Answer inquiries concerning duplicate diplomas, transcript information, course descriptions, etc. 
  • Deliver report cards, diplomas and verification letters as requested 
  • Provide enrollment statistics, retention rates, and other reports to leadership 
• Monitor and support the accuracy of the data in the Student Information System (SIS) and other relevant platforms 
  • Investigate and resolve records listed on exception reports 
  • Ensure that documentation for policy exceptions is valid, accurate and securely maintained 
• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics. 
• Recognizes and rewards employee contributions and achievements. 
• Other duties as assigned. 

What You'll Bring

Education / Experience 

• Bachelor’s Degree in a related field preferred or minimum three years experience in a related field 
• Experience with student information and life-cycle platforms (CampusNexus, CourseKey, and Docuware)(preferred) 
• Experience with FERPA regulations and higher education compliance requirements 
• For Online Campuses Only: Minimum of 3 years of online education experience preferred 

Skills 

• Proficiency in Microsoft Office 
• Proficiency in data management and reporting tools 
• Excellent customer service skills 

Abilities 

• Able to stay updated on federal, state, and institutional regulations affecting student records and reporting. 

Standard Abilities 

• Able and willing to: 
  • Communicate, think, learn, and reason 
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks 
  • Safely ambulate and/or maneuver when on-site at Company locations 
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility 
• Ability to use good judgment, problem-solving and decision-making skills 
• Ability to maintain confidentiality and manage sensitive information with discretion 
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously 
• Ability to gain, understand and apply information and data as it relates essential functions of the position 
• Ability to foster long-term relationships with stakeholders 

Work Environment 

• This position is designated as Onsite; Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety  
• For ONLINE CAMPUSES: This position is designated as Remote; Employees must meet minimum technical standards for eligibility and participation. 
• Travel Requirements 
  • No travel required 

About Us

Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.