Inventory Support Specialist
$50k - $60k/yr
Junior
Associate's
Chicago, IL, USA
RemoteRequires frequent local hospital travel and travel to hospitals up to five days per week; travel may reach approximately 60%.
Warehouse & FulfillmentInventory Control & Cycle Counting
About the job
Requirements
- A high school diploma or equivalent is required.
- At least one year of experience in inventory management, logistics, supply chain, medical equipment support, field service, healthcare operations, or a closely related role is required.
- Experience performing inventory audits, reconciling equipment, managing shipments, or coordinating repair and replacement workflows is required.
- A valid driver’s license and reliable transportation are required.
- Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and virtual meeting platforms is required, along with the ability to learn company inventory, service, customer relationship management, and documentation systems.
- Ability to travel locally to hospitals, including by vehicle or air, to support assigned and other active accounts; the role may require travel up to approximately 60% and driving to hospitals up to five days per week.
- Ability to meet and maintain customer and vendor credentialing requirements, including immunizations, screenings, training, and other health or compliance requirements.
- Ability to work in acute-care and critical-care patient environments and comply with hospital policies.
- Ability to lift, carry, push, pull, stage, and transport equipment weighing approximately 25 pounds, with or without reasonable accommodation.
- Ability to stand and walk for extended periods, bend, reach, kneel, use hand tools, access equipment in patient rooms and storage areas, and move equipment between hospital locations.
- When trained and directed by hospital clinical staff, ability to assist with equipment access or placement activities that may require support during patient repositioning; the role does not independently direct patient care.
- Ability to maintain a flexible schedule that may include early mornings, evenings, weekends, urgent onsite support, and required team or company meetings.
Responsibilities
- Serve as the primary onsite operational owner for Guardian inventory within assigned facilities and health systems.
- Implement and maintain standardized inventory tracking and control processes for controllers, surfaces, clamps, straps, accessories, replacement equipment, and backup inventory.
- Perform routine inventory audits; reconcile missing, damaged, underused, or unaccounted-for equipment and communicate corrective actions.
- Monitor inventory levels, product access, utilization patterns, storage locations, and readiness to support patient care and customer demand.
- Partner with clinical and operational stakeholders to align inventory placement and par levels with utilization trends, unit needs, go-live requirements, and expansion plans.
- Clean, repackage, stage, redistribute, and account for equipment in accordance with approved company procedures and hospital infection-prevention requirements.
- Coordinate equipment retrieval, replacement, and redistribution to minimize downtime and maintain operational continuity.
- Coordinate maintenance and repair workflows, faulty-equipment evaluation, work-order escalation, troubleshooting, and tracking of equipment sent for repair or replacement with Biomedical Engineering.
- Coordinate inventory movement, storage, accountability, replacement logistics, inventory reconciliation, and utilization reporting with Supply Chain.
- Coordinate inbound and outbound shipments, return shipments, packaging standards, shipping documentation, shipment tracking, and delivery confirmation with Shipping and Receiving.
- Clarify cleaning and disinfection ownership with Environmental Services, reinforce approved cleaning workflows, and support timely equipment turnaround and readiness.
- Support education and workflow alignment for safe, efficient movement of Guardian equipment throughout the facility with Patient Transport, escalating barriers affecting equipment availability or patient movement.
- Support operational workflow adherence, equipment access, issue identification, and escalation with frontline clinical staff and unit leadership while deferring clinical decision-making and patient-care education to qualified clinical personnel.
- Install and remove Guardian-related clamps, straps, and associated equipment after completing required company training and competency validation.
- Verify that equipment is properly secured, correctly configured, functional, and ready for use.
- Identify and address gaps in installation standards through immediate correction, operational reinforcement, and escalation when needed.
- Complete monthly quality sampling of clamp and strap placement at assigned facilities and maintain the site-specific tools required to perform checks.
- Support inventory deployment, staging, equipment placement, and readiness during pilots, go-lives, expansions, and other customer transitions.
- Coordinate backup and replacement inventory to ensure continuity during repairs, surges, expansions, or unexpected equipment needs.
- Serve as the primary operational point of contact for customers reporting faulty, damaged, missing, or nonfunctioning Guardian equipment.
- Coordinate issue intake, determine appropriate next steps within established protocols, facilitate communication among hospital departments and internal teams, and ensure timely follow-up through resolution.
- Perform approved initial troubleshooting before equipment return, including visual inspection, verification of power or connectivity concerns, basic operational testing, accessory checks, and identification of common failure patterns.
- Partner with Biomedical Engineering and Supply Chain so they function as the centralized control point for incoming and outgoing equipment movement according to facility workflow.
- Coordinate local pickup, shipment, return authorization, replacement deployment, packaging, labels, and return documentation.
- Support equipment pickup and replacement activities and act as the bridge between customer operations and Manufacturing, Engineering, Supply Chain, Service, and Operations.
- After formal training, certification, and authorization, perform approved limited field-service tasks and component replacement in accordance with defined protocols, escalation criteria, and documentation standards.
- Complete Product Defect/Return Tracking entries and related service documentation accurately and promptly, including device serial number and equipment type; detailed issue, damage, or failure descriptions; troubleshooting steps and outcomes; date and time identified; facility, department, and unit impacted; replacement needs and affected-device disposition; and relevant examples such as broken ground prongs, dropped controllers, connectivity issues, or visible physical damage.
- Provide onsite support during pilots and commercialization launches, including daily equipment rounding during the initial stabilization period, typically the first two weeks following go-live.
- Validate inventory, support workflows, reinforce approved operational education, engage staff, escalate issues rapidly, and identify operational gaps or adoption barriers.
- Complete routine post-go-live rounding, generally monthly unless a different cadence is approved based on customer engagement, inventory performance, support volume, operational stability, and facility ownership.
- Transition mature accounts to an every-other-month, quarterly, or as-needed support cadence when approved by company leadership and the account team.
- Assist with expansion planning, forecasting, inventory scaling, and readiness for additional units, facilities, or health-system deployment.
- Maintain accurate inventory, service, support, shipment, audit, and rounding records in approved company systems.
- Track recurring equipment issues, escalation patterns, turnaround times, inventory variances, and operational risks.
- Provide timely operational updates to Clinical Sales Specialists, Customer Success, Clinical teams, Operations leadership, Manufacturing, Supply Chain, and other internal stakeholders.
- Build trust with frontline staff and hospital operational partners through responsive communication, professionalism, reliability, and follow-through.
- Surface customer concerns, workflow barriers, equipment risks, and opportunities to improve adoption, uptime, and operational efficiency.
- Participate in process-improvement initiatives and help standardize inventory, troubleshooting, shipping, return, and documentation workflows across customer accounts.
- Maintain confidentiality, discretion, and sound business judgment in customer and internal relationships.
- Balance a customer-first approach with patient safety, regulatory requirements, operational standards, and company priorities.
Desired Qualifications
- An associate degree or relevant technical, logistics, healthcare, or supply-chain education is preferred.
- Experience working in hospitals, acute-care settings, biomedical engineering, medical device operations, durable medical equipment, or healthcare supply chain is preferred.
- Experience supporting product implementations, go-lives, field operations, or multi-site customer accounts is preferred.
- Experience with basic equipment troubleshooting, service documentation, shipping and receiving, or return-material processes is preferred.
- Ability to analyze inventory and utilization information and translate findings into operational action is preferred.
About the company
TurnCare delivers B2B healthcare technology for high-acuity patients. Its core product, the Guardian System, is a therapeutic patient support surface that uses the VasoTactic algorithm to apply dynamic pressure gradients to the sacral region, helping maintain blood flow and reduce pressure injuries, and it includes an inflatable surface, a controller, and a real-time data dashboard. The company differentiates itself with its proprietary VasoTactic tech, data-driven decision support, and a usage-based payment model managed with Monetize360. Its goal is to reduce hospital-acquired pressure injuries, shorten hospital stays, and improve patient safety and throughput in acute care settings.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Pequannock Township, New Jersey
Founded
2019
Simplify's Take
What believers are saying
- TurnCare presented new real-world evidence at ISPOR 2026, strengthening reimbursement conversations.
- TurnCare appointed Andrew Clark CFO and Brandon McCray-Reeves commercial VP in December 2025.
- John F. Milligan joined the board in January 2024, adding Gilead-scale commercialization credibility.
What critics are saying
- FDA posted an open Guardian 2 recall in June 2025 for battery-alert software failure.
- TurnCare admits Guardian has not been studied in a large-scale trial replacing Q2 repositioning.
- U.S.-only availability and rental pricing cap expansion; hospitals can standardize on cheaper mattresses.
What makes TurnCare unique
- Guardian targets sacral pressure injuries with dynamic blood-flow therapy, not generic alternating pressure.
- TurnCare bundles therapy hardware, dashboards, and utilization data into one hospital workflow.
- Usage-based rental pricing aligns hospital spend to patient episodes, lowering adoption friction.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Flexible Work Hours