Customer Success Manager
Posted on 1/12/2024
INACTIVE
Demandbase

501-1,000 employees

Provides B2B account intelligence for smarter marketing
Company Overview
Demandbase stands out as a leader in the B2B market by providing a comprehensive solution to the challenges of data and technology fragmentation, enabling marketing and sales teams to gain valuable insights and avoid ineffective prospecting. The company's unique approach of integrating Account Intelligence into every step of the buyer journey allows for early opportunity detection, intelligent engagement, and expedited deal closures. Additionally, their commitment to transparency fosters trust and collaboration between sales and marketing teams, a crucial factor for business scalability.
Data & Analytics

Company Stage

Series H

Total Funding

$318M

Founded

2005

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

-1%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Marketing
Data Analysis
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 5+ years of relevant work experience in a strategic account management position supporting SAAS customers
  • Proven success in upsell and cross-sell environments
  • Experience building and coordinating internal teams and resources
  • Deep Marketing Automation and/or CRM and/or Content Management Systems/ Analytics experience
  • Web 2.0 savvy
  • Proven experience in managing technical intangible project implementations
  • Experience helping customers identify gaps in business processes and workflow
  • Proven success aligning successful solutions, as well as gathering and demonstrating ROI data
Responsibilities
  • Act as the primary point of contact throughout the customer lifecycle
  • Drive adoption of the Demandbase Platform, measured through platform usage
  • Onboard new customers
  • Achieve customer goals by providing proactive ABM best practices, strategies, and use cases
  • Propose creative solutions to client’s executive sponsors such that critical success issues are proactively addressed
  • Identify growth opportunities within the client base and work with new business teammates to achieve growth goals
  • Command credibility with senior marketing executives
  • Possess a comprehensive understanding of Demandbase products and services
  • Possess strong presentation, verbal, and written communication skills
  • Build and maintain strong relationships with multiple contacts within the assigned customer base
  • Project manage client initiatives – both internally and externally
  • Resolve customer issues
  • Advocate for customers internally at Demandbase
  • Maintain expertise on industry trends/practices and competitive landscape
  • Develop customer stories, case studies, and client references
  • Other duties as assigned
Desired Qualifications
  • Experience in managing technical intangible project implementations
  • Experience with SAAS customers
  • Experience in B2B digital business expertise
  • Experience in managing technical intangible project implementations
  • Experience in managing technical intangible project implementations