All Accor

Global hotel management, franchising, loyalty program

Hostess / Cashier

Dining, Bar & Counter ServiceUpdated on Nov 11

Full-timeAlgiers, AlgeriaNo salary listedIn-person

About the Job

Requirements

Excellent customer-service and welcoming skills.
Good personal presentation and communication skills.
Proficiency in cashier operations.
Rigor and honesty.
Organization and ability to manage stress.
Fluency in Arabic and French.
Experience in a four- or five-star hotel is preferred.

Responsibilities

Welcome customers and accompany them to their tables.
Manage reservations and the seating plan.
Coordinate between the dining room, kitchen, and reception.
Present menus and inform customers about restaurant offers.
Process payments accurately.
Issue, check, and close invoices.
Manage different payment methods.
Verify consistency between the cash register, invoices, and payments.
Follow internal control procedures and cash-security requirements.
Contribute to customer loyalty and the customer experience.
Maintain personal presentation and behavior in accordance with Sofitel standards.

Desired Qualifications

English language skills are desired.
Experience in a four- or five-star hotel is desired.

Description du poste

Missions Principales :

Accueillir chaleureusement les clients et les accompagner à leur table.
Gérer les réservations et le plan de salle.
Assurer la coordination entre salle, cuisine et réception.
Présenter les menus et informer les clients sur les offres du restaurant.
Effectuer les opérations d’encaissement avec rigueur.
Éditer, contrôler et clôturer les factures.
Gérer les différents moyens de paiement.
Vérifier la concordance entre caisse, factures et règlements.
Respecter les procédures de contrôle interne et de sécurité des espèces.
Participer à la fidélisation et à l’expérience client.
Maintenir une présentation personnelle et un comportement conforme aux standards Sofitel.

Qualifications

Profil Recherché :

Excellent sens de l’accueil et du service.
Bonne présentation et communication.
Maîtrise des opérations de caisse.
Rigueur et honnêteté.
Organisation et gestion du stress.
Arabe, Français courant; anglais souhaité.
Expérience en hôtellerie 4/5 étoiles souhaitée.

Informations supplémentaires

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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