Veterinary Technician Specialty Services Supervisor
About the job
- A Registered Veterinary Technician credential (RVT, CVT, or LVT) is required.
- At least 2 years of leadership, lead technician, or supervisory experience is required.
- Strong leadership, coaching, mentoring, and conflict-resolution skills are required.
- Excellent communication, organizational, and problem-solving abilities are required.
- Ability to multitask and prioritize responsibilities in a fast-paced specialty environment is required.
- Fluent English speaking and reading skills are required.
- Lead and support the Specialty Services team by fostering a professional, collaborative, and positive work environment.
- Promote accountability while maintaining high standards of patient care and client service.
- Coach team members through challenges while encouraging teamwork and professional growth.
- Assist with conflict resolution and ensure hospital policies and procedures are consistently followed.
- Oversee daily workflow and assign responsibilities to ensure efficient patient care.
- Coordinate staffing coverage and assist with schedule management.
- Conduct regular check-ins, performance evaluations, and development discussions.
- Support employee engagement and encourage continuous learning.
- Provide hands-on Veterinary Technician support for specialty patients as needed.
- Assist specialists and Veterinary Technicians with advanced procedures and patient care.
- Help implement new medical protocols, workflows, and best practices.
- Maintain high standards of nursing care and patient safety.
- Assist with onboarding and training new Veterinary Technicians and support staff.
- Develop and maintain training materials and competency programs.
- Encourage continuing education and ongoing professional development.
- Mentor Veterinary Technicians as they build advanced specialty nursing skills.
- Facilitate communication between specialists, Veterinary Technicians, Client Service Representatives, and hospital leadership.
- Lead departmental meetings and communicate operational updates.
- Partner with other department supervisors to promote efficient hospital operations and exceptional patient care.
- Maintain and update standard operating procedures (SOPs).
- Support hospital quality initiatives and workflow improvements.
- Assist with maintaining department organization, equipment, and cleanliness.
- Ensure compliance with hospital policies and safety standards.
- Specialty or advanced clinical experience is preferred.
- Experience with EzyVet and SmartFlow is preferred.
- Proficiency with Microsoft Office is preferred.
- Bilingual or multilingual communication skills are a plus.
About the company
Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Woburn, Massachusetts
Founded
2015
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Simplify's Take
What believers are saying
- VetRec reached 600 doctors and 900 staff by August 2026.
- Ethos opened 2026 ER Immerse recruiting across Texas, Florida, and California.
- Leslie Storms became president on December 1, 2025, restoring permanent leadership.
What critics are saying
- FTC order limits specialty acquisitions near rivals through 2032, capping roll-up growth.
- Leadership churn from Ryan Buck to Leslie Storms signals strategic instability in 2025.
- Sambolin litigation over hospital care keeps malpractice and reputational risk alive.
What makes Ethos Veterinary Health unique
- 140+ specialty and emergency hospitals give Ethos dense referral coverage.
- Ethos Discovery and clinical trials embed research into daily hospital operations.
- VetRec partnership adds enterprise AI recordkeeping across specialty and emergency workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Paid Vacation
- Paid Sick Leave
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Flexible Work Hours