Sandvik

Mining, rock excavation, metal cutting solutions

Outbound Planner

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A Diploma in Logistics Management or a Bachelor in Logistics is required.
Work experience of 3 to 5 years in a supply chain or customer service environment is preferred.
A strong customer service background is required.
Strong knowledge of logistics systems and supply chain concepts is required.
Knowledge of ERP systems and business management tools, such as System 21, Aurora, or Maximo, is required.
Competence in Microsoft Excel is required.
Ability to perform logical data analysis and problem solving is required.

Responsibilities

Manage customer order flow and serve as the interface with the Sales Area.
Release customer orders daily, including auto, mass, and manual release orders.
Review suspended orders daily.
Cancel orders based on customer requests, superseded items, and similar reasons.
Work with Inventory, Purchasing, or Warehouse teams to source items.
Resolve order issues, including incorrect addresses and shipping instructions.
Resolve allocation problems daily, particularly suspended orders or cycle count problems.
Review and resolve outstanding orders weekly when a source change is needed, when an order is linked to a purchase order or DRP, or when a new order needs to be placed.
Review “Hold till complete” orders weekly when inventory becomes available or a new purchase order or DRP must be created.
Review and resolve Logistics Process and Support tickets daily, including those related to order expediting and shipment discrepancies.
Review Unit Down Orders and expedite them daily.
Resolve daily sales orders that did not generate purchase orders in System 21.
Review and maintain customer masters quarterly.
Communicate weekly with internal and external customers about progress on all open orders.

About the job

Sandvik is a high-tech and global engineering Group with about 43,000 employees with a strong commitment to enhancing customer productivity, profitability and safety. Our operations are based on unique expertise in materials technology, extensive knowledge about industrial processes and close customer cooperation. This combination, coupled with continuous investments in research and development (R&D), has enabled us to achieve world-leading positions. We are seeking for people who are passionate in their work and possess the drive to excel to join us as:

Outbound Planner

The Outbound Planner will be responsible for the management of the customer order flow and the interface with Sales Area.

The role

Order processing:

Daily release of customer orders and include the management of auto, mass and manual release orders.
Daily review of suspended orders.
Execute the cancellation of orders based on customer requests, superseded items, etc..
Working with Inventory, Purchasing or Warehouse teams to source items.
Resolve order issues like incorrect addresses, shipping instructions, etc..
Aging management:
Resolve any allocation problems on a daily basis, specifically suspended orders or cycle count problems.
Daily review and resolution of outstanding orders where source change has to be done, where it is linked to PO or DRP or where an order needs to be placed.
Weekly review of “Hold till complete” orders, where inventory has become available or where new PO or DRP has to be created.
Logistics Process and Support (LPS).
Review and resolve LPS tickets relating to expediting of orders, shipment discrepancy etc. on a daily basis.
Review Unit Down Orders and expedite accordingly on a daily basis.
General:
Daily resolution of Sales orders that did not generate a Purchase Orders in System 21.
Quarterly review and maintenance of Customer. Masters:
Weekly communication to internal/external customers regarding progress on all open orders.

Your Profile

Diploma in Logistics Management / Bachelor in Logistics
Prefer with work experience (3 to 5 years) in supply chain or customer service environment
Strong Customer service background
Strong Knowledge of Logistics Systems and Supply Chain understanding
Good Knowledge of ERP systems and business management tools (System 21/ Aurora / Maximo, etc.)
Competent in MS Excel.
Ability to perform logical data analysis and problem solving.

About the Company

Sandvik

Mining, rock excavation, metal cutting solutions

Sandvik is a global engineering company focused on mining and rock excavation, rock processing, and metal cutting. It develops and sells tools, machines, and related services for these industries, including drilling equipment, rock processing machinery, and cemented carbide materials for cutting and wear resistance. Its strengths come from a long history, deep specialization, and an integrated portfolio, with a strategy that concentrates on core areas while spinning off non-core units like Alleima. Its goal is to help customers boost productivity, safety, and sustainability by providing reliable equipment and support for efficient material extraction and processing.

Company size: 10,001+
Company stage: IPO
Headquarters: Stockholms kommun, Sweden
Founded: 1862

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