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Full-Time

Technical account manager

Confirmed live in the last 24 hours

Writer

Writer

501-1,000 employees

AI platform for business process optimization

Enterprise Software
AI & Machine Learning

Senior, Expert

San Francisco, CA, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Quality Assurance (QA)
Requirements
  • 5+ years of technical roles in SaaS including 3+ years of experience in solutions architect or technical account management role
  • Experience managing a customer book of business
  • Have worked with Fortune 500 customers for a high growth, B2B SaaS company
  • Experience with generative AI and prompt engineering is a huge plus
  • Experience working with APIs
  • An excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiences
  • Highly versatile, can lead a discovery session with multiple stakeholders up to a CIO level, uncovering use cases and business pain, while also being able to have the technical acumen to address complex technical hurdles
  • Business outcome oriented: a laser focus on delivering solutions that create meaningful business results
  • Tenured problem solver, able to identify the root cause of issues and work collaboratively to resolve
  • An excellent collaborator, with experience working alongside account teams to drive towards custom results in a coordinated and unified manner.
Responsibilities
  • Support Customer Success and Account Management team and work with an assigned group of customers to scope use-cases that need to be supported by a customized solution, validate the technical feasibility, and then own the implementation.
  • Scope the customer’s business and technical needs, including quantifying the existing problems, understanding their tools, workflows, data structure, and integration points to deliver incredible content
  • Own the creation of custom templates, deployment of our Knowledge Graph capabilities and act as the technical resource for customers to leverage our APIs
  • Communicate limitations and propose solutions, including their scope, resource needs, and projected timelines
  • Develop and maintain a deep understanding of the Writer solutions, the broader AI and LLM landscape, as well as our customer’s ecosystem so you can offer prescriptive solution recommendations
  • Work closely with Engineering to QA the outputs from the implementation, calibrate, and iterate until we have an optimal output
  • Develop new processes, systems and workflows to reduce time to value for our customers
  • Ensure we have collateral, documentation and processes to support our customers in their technical integration needs
  • Communicate the voice of the customer back to our Product and Engineering teams so we can make, relevant enhancements to our product

Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.

Company Stage

Series B

Total Funding

$126M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

72%

1 year growth

374%

2 year growth

791%
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Simplify's Take

What believers are saying

  • Writer.com's continuous innovation, such as the launch of Palmyra-Vision, positions it as a leader in enterprise AI solutions.
  • The company's strategic partnerships and high-profile clients, including Vanguard, Intuit, and Accenture, reflect strong market trust and potential for growth.
  • CEO May Habib's recognition as a Young Global Leader by the World Economic Forum highlights the company's leadership and influence in the AI industry.

What critics are saying

  • The rapid pace of AI advancements requires Writer.com to continuously innovate to stay ahead of competitors.
  • The complexity of integrating AI into diverse business processes may pose challenges in scalability and client-specific customization.

What makes Writer unique

  • Writer.com offers a secure, enterprise-grade AI platform with proprietary LLMs, Palmyra, which ensures data privacy and control, unlike many competitors who use client data for training.
  • The company's focus on integrating AI into all business processes, including generating text from images and multimodal AI capabilities, sets it apart from other AI providers.
  • Writer.com's ability to analyze up to 10 million words of company-specific information with advanced RAG technology provides a significant edge in data processing and customization.