Logistics Specialist

Overview

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey!

Responsibilities

Logistics Specialist

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Meet the Recruiter: Amber Smallwood

What You'll Get To Do:

The Logistics Specialist supports the day-to-day execution of domestic transportation across truckload, less-than-truckload, parcel, drayage, intermodal, and other applicable modes. The role coordinates shipments from tender through delivery, monitors service exceptions, communicates with carriers and internal business partners, and helps ensure freight moves safely, on time, and in accordance with operating requirements.

Reporting to the Manager of Transportation Operations, this position serves as a primary operational contact for domestic shipment activity. The Logistics Specialist focuses on shipment execution, track-and-trace, exception resolution, carrier coordination, rate and invoice support, operational documentation, and customer service. The role uses standard reports and transportation systems to manage daily work, while contributing practical ideas for process improvement.

Objectives of the Role 

• Execute and support end-to-end domestic transportation activities from shipment request through final delivery.
• Maintain timely, accurate communication with carriers, stakeholders, warehouses, and track-and-trace partners.
• Identify shipment risks and service failures early, coordinate corrective actions, and escalate issues appropriately.
• Support reliable transportation processes, accurate system data, and consistent operational service.

Domestic Transportation Operations

• Coordinate daily domestic shipments, including load planning support, carrier tendering, pickup scheduling, appointment coordination, and delivery follow-up.
• Monitor shipments from booking through final delivery and maintain accurate milestones in transportation systems and operational trackers.
• Perform proactive track-and-trace and communicate status, delays, recovery plans, and delivery risks to internal stakeholders.
• Work directly with carriers, warehouses, suppliers, customers, and stakeholders to resolve pickup, transit, delivery, capacity, and documentation issues.
• Support daily operational stand-up meetings and maintain clear action logs for open shipments and escalations.
• Investigate missed pickups, late deliveries, service failures, and recurring operational issues; document root causes and coordinate corrective actions.
• Help manage urgent, expedited, high-priority, and special-handling shipments in accordance with established procedures.
• Support month-end and year-end shipment closure activities, including confirmation of delivery status and resolution of open transportation exceptions.
• Maintain shipment records, proofs of delivery, bills of lading, appointment details, and other required transportation documentation.

Carrier, Rate, and Freight Payment Support

• Coordinate routine capacity and rate requests with approved domestic carriers and internal stakeholders.
• Validate that required rates, accessorials, shipment details, and carrier information are available and accurately reflected in applicable systems.
• Review freight invoice discrepancies and carrier disputes; gather supporting documentation and coordinate resolution with carriers and freight payment partners.
• Support carrier onboarding, routing-guide compliance, and day-to-day carrier performance follow-up.
• Escalate repeated service, capacity, billing, or communication concerns to transportation leadership.

Operational Reporting and Process Support

• Responsible for developing and delivering monthly and bi-annual ROG (Revenue Opportunity Gap) and Transit Time analyses to support revenue recognition accuracy and validate transit time performance.
• Maintain standard daily, weekly, and monthly operational reports for shipment status, exceptions, service, and carrier performance.
• Use Excel, transportation systems, and standard reporting tools to identify open items and support operational decisions.
• Document standard operating procedures, desk instructions, and process updates.
• Participate in operational improvement activities focused on service, cost, accuracy, and efficiency.

Team and Customer Support

• Provide responsive, professional support to internal customers and external service providers.
• Cross-train on domestic transportation processes and provide coverage for team members as needed.
• Contribute to a collaborative, accountable, and customer-focused team culture.

Qualifications

What You'll Bring:

Education and Experience

• Associate or bachelor's degree in logistics, supply chain, transportation, business, or a related field preferred; equivalent relevant experience may be considered.
• 2+ years of experience in transportation, logistics operations, freight coordination, carrier operations, or a related role.
• Working knowledge of domestic transportation processes and one or more modes such as truckload, less-than-truckload, parcel, drayage, or intermodal.
• Experience coordinating shipments, tracking freight, resolving service exceptions, and communicating with carriers and internal customers.
• Proficiency with Microsoft Excel, Outlook, and standard business applications; experience with a transportation management system is preferred.
• Ability to organize competing priorities, maintain accurate records, and follow issues through resolution in a fast-paced environment.
• Lean, ASCM, or transportation-related certification is a plus, but not required.

Operational Execution

• Manages daily transportation activity with urgency, accuracy, and consistent follow-through.

Problem Solving

• Identifies shipment issues, gathers the right information, and coordinates practical solutions.

Customer Focus

• Responds promptly and professionally to internal and external customer needs.

Communication

• Provides clear, timely shipment updates and escalates risk appropriately.

Collaboration

• Works effectively with carriers, warehouses, stakeholder, and cross-functional partners.

Organization

• Prioritizes a high volume of operational tasks and maintains accurate documentation.

Adaptability

• Adjusts to changing shipment priorities, service disruptions, and business needs.

Initiative

• Takes ownership of open issues and drives them to closure within established responsibilities.

Communications

• Frequent communication with carriers, warehouses, stakeholders, track-and-trace partners, freight payment partners, customers, and suppliers.
• Ability to communicate clearly across organizational levels and provide concise operational updates.
• Strong verbal and written communication skills, including professional issue escalation and follow-up.

Other Requirements

• Travel: 10%-20%.
• Ability to support time-sensitive transportation issues and occasional shipment escalations outside normal business hours, based on business needs.

Benefits & Perks - What's In It For You:

Panasonic prioritizes total well-being and offers comprehensive benefits options to support physical, emotional, financial, social, and environmental health:

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
• Employee Recognition Program - High5 employee recognition and awards platform, quarterly and annual employee recognition
• Annual Bonus Program - Opportunity for an annual performance-based bonus.

We Take Opportunity Seriously:

At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. 

The wage range of $80,000 - $95,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives.

​We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!​

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.

Thank you for your interest in Panasonic.

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