SolarWinds

SolarWinds

IT infrastructure management and observability software

Channel Account Manager

Full-Time
No salary listed
Mid
Bachelor's
Austin, TX, USA+2 more

More locations: Charlotte, NC, USA | Reston, VA, USA

In Person

About the job

Requirements
  • A college degree or equivalent work.
  • Three to five years of sales or channel management experience.
  • A demonstrated track record of success and strong problem-solving skills.
  • Strong written and verbal communication skills.
  • Knowledge of the public sector market.
  • Knowledge of enterprise information technology, preferably software.
  • A proactive, self-starting approach with an entrepreneurial spirit.
  • Strong business acumen and experience building business cases and substantiation.
Responsibilities
  • Develop and execute the SolarWinds channel program in alignment with the go-to-market strategy.
  • Manage a targeted portfolio of public sector partners by developing and advancing relationships and growing revenue through those partners.
  • Lead delivery and measurement of assigned channel development activities in partnership with sales account teams to drive client and partner growth plans and sales goals.
  • Provide guidance and strategic advice to partners, clients, and account teams about partner growth strategies.
  • Create and execute partner recruitment strategies, including identifying new partners and facilitating introductions between partners and SolarWinds account teams.
  • Create, drive, and measure defined metrics around client and partner growth plans.
  • Work with the SolarWinds marketing team to develop, implement, and manage marketing and call campaigns to increase pipeline and sales through resellers.
  • Provide updates and reporting on partner metrics and the status of prospects, pipeline activity, and business through partners.
  • Attend partner events as necessary to build relationships and promote partner growth opportunities.
  • Navigate public sector contract vehicles and procedures.
  • Develop and maintain assigned partner relationships.
  • Conduct partner success activities to retain and build business.
  • Complete and track channel development and partner activities.
  • Build partner pipeline.
  • Conduct account-team planning and measurement sessions.
  • Build and manage partner relationships.
  • Review partner solutions and profile information.
  • Perform other assigned job duties.
Desired Qualifications
  • Knowledge of enterprise information technology software is preferred.

About the company

SolarWinds provides IT management and observability software that helps organizations oversee their technology infrastructure. Its platform gathers performance and configuration data from devices, applications, and services and presents dashboards, alerts, and automated workflows to detect and resolve issues across on-premises, cloud, and hybrid environments. It stands out by offering a single, scalable ecosystem that covers network, systems, databases, applications, and IT service management, supported by a broad partner network and a history of strategic acquisitions. The company aims to help IT teams and MSPs prevent outages, optimize performance, and maintain security and compliance in diverse environments.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Austin, Texas

Founded

1999

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What believers are saying

  • SolarWinds named Samuel Monti CFO on August 26, 2026, sharpening capital discipline.
  • Cullen Childress interim CEO preserves product continuity through September 30 transition.
  • September 2026 partner expansion in Africa and SW1 additions broaden distribution and upsell.

What critics are saying

  • September 22, 2026 patches fixed CVE-2026-28324 and CVE-2026-28325 after unauthenticated RCE exposure.
  • September 17, 2026 ARM flaw CVE-2026-28326 exposed customers to unauthenticated remote code execution.
  • A major exploit in SolarWinds Observability Self-Hosted would revive SUNBURST fears and crush renewals.

What makes SolarWinds unique

  • SolarWinds' on-prem Observability Self-Hosted keeps sensitive IT data inside customer-controlled environments.
  • SW1, launched April 15, 2026, embeds governed agentic AI across monitoring workflows.
  • Its hybrid IT stack spans network, systems, database, service desk, and observability.

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Benefits

Health Insurance

Paid Vacation

Paid Holidays

Remote Work Options

Flexible Work Hours

Wellness Program

Mental Health Support

Phone/Internet Stipend

Home Office Stipend

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↑ 0%
Cryptika
Sep 23rd, 2026
Critical SolarWinds flaws let attackers remotely execute code on observability servers.

Critical SolarWinds flaws let attackers remotely execute code on observability servers. SolarWinds released Observability Self-Hosted 2026.2.3 to fix two serious vulnerabilities that could let unauthenticated attackers remotely execute code on affected observability servers. The flaws, tracked as CVE-2026-28324 and CVE-2026-28325, affect specific non-default configurations and communication modes. The update was released on September 22, 2026, and is especially important for organizations running SolarWinds Observability Self-Hosted in environments with Web Performance Monitor, or WPM, players. Successful exploitation could let a remote attacker run arbitrary commands on a vulnerable server without logging in first. CVE-2026-28324 is rated 9.8 out of 10 on the CVSS severity scale, making it a critical issue. SolarWinds said the vulnerability stems from insufficient integrity checks in Observability Self-Hosted installations configured in a non-default, non-secure manner. SolarWinds flaws execute code. The advisory does not provide public proof-of-concept details. However, the high severity score indicates that defenders should treat exposed and specially configured servers as high-priority patching targets. The second flaw, CVE-2026-28325, has a CVSS score of 8.8 and is also classified as an unauthenticated remote code execution issue. According to SolarWinds, it stems from deserializing untrusted data when the application uses a specific communication mode. Unsafe deserialization occurs when software accepts attacker-controlled serialized data and processes it without proper validation, potentially allowing malicious objects or commands to run in the application context. Kai Huang of Armadin responsibly reported both vulnerabilities. SolarWinds said the issues are resolved in version 2026.2.3, which adds no new product features but includes security fixes and platform reliability improvements. The release also changes the behavior of certain WPM player deployments. After the upgrade, passive WPM players installed by default on the main polling engine are switched from server-initiated to player-initiated communication. Remote passive WPM players are automatically assigned randomly generated strong passwords during their upgrade. However, SolarWinds noted that players with the Enable Upgrade option disabled are not upgraded automatically and require administrator attention. Active, player-initiated WPM players do not require a password after the upgrade. Administrators should upgrade their entire SolarWinds deployment through Settings > My Deployment, which updates SolarWinds Platform products and related scalability engines. Before applying the update, security teams should identify all main polling engines, remote WPM players, and communication modes in use. They should also verify that passive remote players have strong credentials and that systems excluded from automatic upgrades are updated manually. Organizations should review server exposure, restrict management access to trusted networks, monitor SolarWinds application and Windows logs for unexpected process execution, and investigate abnormal activity involving polling engines or WPM players. Older deployments deserve particular attention: SolarWinds has ended engineering support for Observability Self-Hosted 2024.2 and earlier versions, meaning they no longer receive regular fixes or service releases. Cut every SOC alert investigation by 21 min. Power your SOC with instant IOC context for immediate response: Integrate TI Lookup in your SOC The post critical SolarWinds flaws let attackers remotely execute code on observability servers appeared first on cyber security News. Related cyber security News posts. SolarWinds has released security patches addressing three critical remote code execution vulnerabilities in Serv-U that could allow attackers with administrative privileges to execute arbitrary code on affected systems. The vulnerabilities disclosed in Serv-U version 15.5.3 pose significant risks to organizations that rely on the file transfer software for secure data... In "Cybersecurity News - Original News Source is cybersecuritynews.com" IT and security administrators can utilize SolarWinds Access Rights Manager (ARM) to efficiently manage and audit user access rights to data, systems, and files. The software provides an easy-to-use interface for provisioning, de-provisioning, and overseeing access, which helps safeguard organizations from potential data loss and breaches. Access Rights Manager 2023.2... In "Cybersecurity News - Original News Source is cybersecuritynews.com" CISA Warns SolarWinds Web Help Desk Vulnerability An urgent warning regarding a critical remote code execution (RCE) vulnerability in SolarWinds Web Help Desk. The vulnerability, tracked as CVE-2025-40551, exploits unsafe deserialization of untrusted data and could allow attackers to execute arbitrary commands on affected systems without requiring authentication. CVE-2025-40551 is... In "Cybersecurity News - Original News Source is cybersecuritynews.com"

Innovative Network, Inc.
Sep 19th, 2026
SolarWinds patches ARM hard-coded key flaw enabling unauthenticated RCE.

SolarWinds patches ARM hard-coded key flaw enabling unauthenticated RCE. Byadmblake September 19, 2026 SolarWinds has released security updates to address a high-severity flaw in Access Rights Manager (ARM) that, if successfully exploited, could lead to an unauthenticated remote code execution vulnerability. The vulnerability, tracked as CVE-2026-28326, is rated 8.8 out of 10.0 on the CVSS scoring system. The issue affects all versions of Access Rights Manager 2026.2 and... SolarWinds has released security updates to address a high-severity flaw in Access Rights Manager (ARM) that, if successfully exploited, could lead to an unauthenticated remote code execution vulnerability. The vulnerability, tracked as CVE-2026-28326, is rated 8.8 out of 10.0 on the CVSS scoring system. The issue affects all versions of Access Rights Manager 2026.2 and prior. "SolarWinds

IT Security News
Sep 9th, 2026
Critical ArangoDB bugs expose entire databases and enable remote code execution as root.

Critical ArangoDB bugs expose entire databases and enable remote code execution as root. 2026-09-09 14:09 Two critical ArangoDB vulnerabilities can allow unauthenticated attackers to access protected database APIs and, after obtaining valid database access, escalate to root-level code execution on affected hosts. Security researchers reported the vulnerabilities to ArangoDB on August 23, 2026. Patches shipped on August 31, followed by GitHub Security Advisories published on September 6: GHSA-rrgq-978q-36mq for the [...] Read the original article: PostgreSQL has released critical security updates addressing multiple high-impact vulnerabilities that could allow remote code execution (RCE), SQL injection, and denial-of-service (DoS) attacks across widely deployed database environments. The PostgreSQL Global Development Group announced the release of versions 18.4, 17.10, 16.14, 15.18, and 14.23, fixing 11 security flaws and more... May 19, 2026 SolarWinds has released Serv-U 2026.3, which includes fixes for a cluster of 9.1 CVSS critical vulnerabilities that allow remote code execution (RCE) and privilege escalation up to root on Unix-like systems. This update significantly strengthens the managed file transfer (MFT) and FTP server platform against potential takeovers. While Windows instances... July 22, 2026 Microsoft has addressed three critical security flaws in its Office suite, including two vulnerabilities rated Critical and one Important, all enabling remote code execution (RCE) via use-after-free memory corruption weaknesses. These vulnerabilities, disclosed between March and May 2025, expose systems to attacks where malicious actors could execute arbitrary code by... May 14, 2025

Canadian Auto Dealer
Sep 3rd, 2026
CDK names new CEO.

CDK names new CEO. September 3, 2026 CDK Global has named Sudhakar Ramakrishna President and CEO, effective Oct. 5, as the automotive retail software provider undergoes a leadership transition following several years of investment in its technology platform. Ramakrishna will also join CDK's board of directors, according to an Aug. 27 company announcement. He succeeds Brian MacDonald, who is retiring and will become a senior strategic advisor to Brookfield and CDK during the transition. The change puts an experienced technology executive at the helm of a company whose software is embedded in dealership operations, as CDK increasingly focuses on artificial intelligence, analytics and customer insights. Ramakrishna most recently served as President and CEO of SolarWinds, an infrastructure management software company. He previously led Pulse Secure and held senior positions at Citrix, Polycom, Motorola, 3Com and U.S. Robotics. His experience spans cloud technology, mobility, networking, security and collaboration. "We are grateful to Brian for his leadership and the lasting impact he has had on CDK. He returned to the company at an important moment and led a multi-year transformation that strengthened CDK's strategy, product roadmap and financial foundation," said Doug Bayerd, Managing Partner in Brookfield's Private Equity Group and a CDK director. CDK said it has invested more than $500 million over several years to develop its platform from a system of record into what it describes as a system of intelligence and engagement. The company said its automotive-specific data includes 257 million unique customer IDs representing most U.S. consumers and vehicles on its platform, providing a foundation for AI, analytics and customer insights. "CDK has the people, scale, expertise and product depth to help customers get more from the solutions they rely on to operate their businesses," said Ramakrishna. "Our opportunity is to deliver more customer value and success through innovation, disciplined execution and reliable delivery."

ITWeb
Sep 2nd, 2026
SolarWinds accelerates partner growth across Africa.

SolarWinds accelerates partner growth across Africa. Johannesburg, 02 Sep 2026 Sheetal Kalra, Channel Account Manager, Middle East, Turkiye and English-Speaking Africa at SolarWinds. (Image: AI-enhanced) SolarWinds is expanding its channel opportunity across Africa, giving partners new opportunities to grow their businesses through its IT infrastructure management, monitoring and observability portfolio. This is according to Sheetal Kalra, Channel Account Manager, Middle East, Türkiye and English-Speaking Africa at SolarWinds, following a series of customer and partner engagements across the continent. Kalra says: "Partners across Africa are showing strong interest in the opportunities SolarWinds can bring to their customers, particularly around our latest AI innovations. We are seeing significant potential across East, West and southern Africa, and our focus is on working closely with partners to help them develop the capabilities, pipeline and customer relationships needed to grow." Kalra says partners in Africa are highly receptive to the opportunities for them to grow with SolarWinds. The company recently announced updates to its partner programme, offering new tiered benefits with more incentives and higher discounts at higher tiers; enhanced marketing investments including proposal-based marketing funds: co-brandable assets and ready-to-execute campaigns in a box; improved enablement opportunities and a better partner experience overall. She notes that distributors such as ATS Network Management play an important role in extending SolarWinds' reach across the region and supporting partners as they develop their capabilities and customer opportunities. Through continued innovation and its refreshed partner programme, SolarWinds aims to further expand its presence across Africa while creating new growth opportunities for its channel ecosystem. Kalra says: "One of the biggest changes that we have brought into our partner programme is to revise our channel-initiated revenue targets for our partner community. We have also brought in some new competencies that our partners have to fulfil for them to get elevated to higher partnership tiers. In response to feedback from our partners, we have also strengthened the commercial benefits and price protection available at higher tiers." SolarWinds has four partnership tiers - authorised partner level, followed by advanced, premier and elite. Each level, from advanced partnership to elite partnership, has its own revenue targets, required competencies and discount structures. "We encourage our partners across Africa to take advantage of these opportunities by investing in training, achieving the necessary certifications and developing the competencies needed to progress through the partner programme," she says. "SolarWinds enables partners to conduct demos and proofs of concept, helping them build confidence and trust with their end customers. ATS Network Management also provides technical support and guidance, allowing partners to develop their capabilities and gain the experience they need to eventually manage the business independently." Kalra adds: "I have taken it as a personal challenge to ensure that, before the end of this year, we see a significant number of partners across Africa progress into higher tiers. I'm already having very active conversations with the partners across the whole of the country. We want to help our partners build stronger pipelines, develop the right competencies and ultimately become more self-sufficient in growing their SolarWinds businesses. Our goal is to give them the commercial, technical and enablement support they need to build sustainable customer relationships and grow profitably."