Q

Qualfon

Offers 360-degree customer experience support

Property & Casualty Insurance Licensing Program

Insurance Sales & AgencyConfirmed live in the last 24 hours
Full-timeTennessee, USA$18 - $22.50 /hr

About the Job

Requirements

  • Have a background in customer service; call center experience is a plus.
  • Be able to pass a background check and commit to the full eight-week training schedule.
  • Have wired cable, fiber-optic, or DSL internet service installed at home; wireless-only service is not allowed.
  • Connect the company computer directly to the router or modem using Ethernet, without Wi-Fi, extenders, mesh systems, boosters, or other wireless links.
  • Provide proof of internet service provider and service upon hire.

Responsibilities

  • Support customers by phone and email with new policy quotes and billing inquiries.
  • Process policy endorsements, cancellations, and coverage updates accurately.
  • Navigate underwriting questions and help clients understand their coverage.
  • Ensure transactions comply with industry regulations and internal quality standards.

Desired Qualifications

  • Call center experience.

About the Company

Qualfon

Offers 360-degree customer experience support

Qualfon delivers end-to-end customer experience support for brands, combining human agents with AI-enabled tools to manage interactions across channels. Its approach centers on mission-driven processes that place people at the heart of each touchpoint, using CXM solutions to tailor service at scale. Compared with competitors, Qualfon emphasizes a human-centered, empathetic service model that balances efficiency with personalized care rather than one-size-fits-all outsourcing. Its goal is to improve customer loyalty and lifetime value while making operations more effective and brand-positive.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Coeur d'Alene, ID
Founded
1995

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