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Connections Health Solutions

Provides 24/7 crisis behavioral health care

Unit Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeTucson, AZ, USAIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least 1 year of customer-service-oriented work experience is required.
  • At least 3 years of clerical experience is required.
  • A current notary commission is required, or the ability to become a notary within the first 90 days.
  • Must be able to perform Safe Clinch patient restraint techniques.
  • Must comply with the company’s mandatory vaccination policy by providing documentation of full vaccination or qualifying for an exemption before the start date.
  • An Arizona Level 1 Fingerprint Clearance Card is required.

Responsibilities

  • Provide administrative and clerical support for clinical services, including individual registration, insurance verification, answering phones, general office projects, tracking unit census, and coordinating with clinical staff to support efficient unit operations.
  • Register individuals for services, verify eligibility, enroll individuals with the RBHA and/or confirm third-party insurance, collect authorizations and release-of-information documents, and schedule appointments when applicable.
  • Work collaboratively with the clinical team and communicate concerns about an individual’s psychiatric or medical presentation to the appropriate discipline.
  • Greet and receive visitors, monitor the logbook, and issue visitor badges according to security procedures.
  • Oversee episodes of care in the electronic health record accurately and efficiently.
  • Coordinate patient discharges with other inpatient facilities and in the electronic health record.
  • Obtain requested clinical records and documents; communicate information to physicians, nurses, and clinical team members; and coordinate with other providers to support discharges or transfers.
  • Assist with the Title 36 process and serve as a liaison and key communication link among departments and disciplines involved in individual care and unit operations.
  • Coordinate patient meal and equipment orders and maintain supplies needed for daily unit activities.
  • Promote a welcoming environment and provide customer service; serve as a resource for families, visitors, and vendors.
  • Answer incoming calls, provide information, transfer calls, and take messages as needed.
  • Perform other duties as assigned.

Desired Qualifications

  • Previous behavioral health experience.

About the Company

Connections Health Solutions

Provides 24/7 crisis behavioral health care

Connections Health Solutions provides 24/7 behavioral health crisis care through crisis response centers that include walk-in urgent care, a 23-hour psychiatric observation unit, a crisis stabilization unit, and outpatient programs. It stabilizes patients quickly in a least-restrictive setting and works with state and local governments, health plans, nonprofits, and law enforcement to build value-based crisis systems that reduce unnecessary hospital admissions. It differentiates itself by operating specialized behavioral health facilities instead of EDs, accepts all patients regardless of insurance or acuity, and partners with agencies to lower overall healthcare costs. Its goal is to scale community-based crisis systems that improve patient outcomes and expand access to this model across more regions.

Company size
201-500
Company stage
Late Stage VC
Total funding
$58M
Headquarters
Phoenix, AZ
Founded
2009

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