Product Manager - Payments

Who We Are

At OrthoFi, we're not just another player in the orthodontic industry – we're the driving force that helps orthodontists launch more smiles while ensuring top-tier patient care. Our tech-savvy solutions are the secret sauce that empowers orthodontic practices across the United States. With a track record of supporting over 2,000 practices, and in partnership with OrthoBanc, we've unlocked access to quality, affordable orthodontic care for a whopping 3.2 million patients and counting!

Picture this: Our cutting-edge Patient Acquisition software combined with our expert Revenue Cycle Management solutions propels practices to achieve jaw-dropping 13% year-over-year growth. Plus, when it comes to patient and insurance billing, our collection results leave competitors in the dust.

Behind our mission is a dynamic team of around 300 passionate individuals. Our headquarters is based in Denver, CO, with employees spread across several states. Join us in our quest to transform the orthodontic landscape – where innovation meets dedication, and starting more smiles are just the beginning.

Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.

By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025. Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially “seek diversity,” and “do what’s right.”"

OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

This role is hybrid and based in Denver, Colorado. Candidates must be able to live and work locally in the Denver area.

The Opportunity 

We are seeking an experienced and visionary Product Manager to lead the development and success of our Patient Revenue Cycle Management and Payments products from feature conception to launch and beyond. In this role, you will play a critical part in shaping the future of our offerings, leveraging strategic thinking, leadership skills, and a customer-centric approach. If you are passionate about driving innovation and delivering exceptional value to customers, we invite you to join our team.

What You Will Do:

Product Strategy and Vision

• Develop and communicate a clear product strategy aligned with company objectives.
• Drive product innovation to ensure market competitiveness.
• Conduct market research to identify opportunities, threats, and emerging trends.
• Engage with the sales team and marketing to gather market insights to inform vision and strategy.
• Monitor performance of payment products, analyze transaction data, and leverage insights to optimize payment mix, reduce risk exposure, and enhance revenue.

Cross-functional Collaboration

• Partner with engineering, design, marketing, sales, and customer support teams to ensure seamless product development and delivery.
• Work closely with the Compliance team to manage PCI, network and regulatory requirements
• Foster a creative and collaborative environment that values diverse perspectives.

Product Development and Lifecycle Management

• Lead the end-to-end product lifecycle, from ideation to post-launch optimization.
• Prioritize features and enhancements based on customer feedback, market trends, and business goals.
• Collaborate with engineering teams to ensure timely and high-quality product releases.

Market and Competitive Analysis

• Monitor industry trends, competitor offerings, and emerging technologies.
• Identify opportunities for differentiation and innovation.

Customer Focus

• Engage directly with customers through interviews, surveys, and feedback sessions to understand their needs.
• Advocate for the customer throughout the product development process.
• Translate insights into actionable strategies and features.

Performance Metrics

• Define, track, and evangelize key performance indicators (KPIs) to measure product success.
• Utilize data-driven decision-making to optimize product performance.

Team Leadership

• Promote a culture of accountability, collaboration, and continuous improvement.

What You Will Bring:

• Bachelor’s degree in a relevant field; MBA or equivalent experience is a plus.
• 5+ years of experience in product management, with a focus on software products and customer-facing services.
• Proven ability to develop and execute product strategies based on research, data, and industry trends.
• Exceptional problem-solving, organizational, and analytical skills.
• Strong communication and interpersonal abilities.
• Leadership experience with a demonstrated capacity to inspire and guide teams.
• In-depth understanding of technology, market trends, and user experience principles.
• Proven background in the FinTech and Payments industry, with hands-on experience in Payment Facilitation (PayFac) models, embedded payments solutions, or platforms such as Stripe, Adyen, Square, or comparable providers.
• Strong understanding of card networks, acquiring, merchant onboarding, risk management, and compliance (PCI, KYC, AML, etc.).
• Familiarity with modern APIs and payment rails (ACH, RTP, card processing, digital wallets, etc.), and the ability to evaluate trade-offs between different payment integration approaches.
• Proficiency in delivering analytics solutions that leverage customer financial performance data, including benchmarks and trend analyses.

What’s in it for you:

• Full medical, dental, and vision benefits with 100% employer paid options and buy up plans
• Flexible PTO
• Employer HSA contribution 
• 9 Company Paid holidays
• 401(k) match, 2% after 90 days of employment
• Supportive culture with one-of-a-kind growth opportunities
• Option to work from home or in the office
• Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
• Company and team outings       
• Peer-to-peer recognition program
• Vendor discounts

Compensation: $120,000 - $135,000 annually

Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided with the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.

You must be authorized to work in the United States. The Company is unable to provide sponsorship for workers.

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