Outsystems Support Analyst

Position Summary:
The Outsystems Support Analyst is responsible for providing technical support and maintenance for applications built using the Outsystems low-code platform. This role involves troubleshooting issues, managing updates, ensuring system stability, and working closely with development teams to improve system performance. The ideal candidate should have strong technical expertise, problem-solving skills, and a customer-focused mindset.

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Key Responsibilities:

1. Application Support:

   • Provide first- and second-line support for Outsystems applications.
   • Troubleshoot and resolve incidents, bugs, and performance issues in a timely manner.
   • Manage support tickets, prioritize tasks, and ensure timely resolution.

2. System Maintenance:

   • Monitor the health and performance of Outsystems applications.
   • Apply updates, patches, and system upgrades as required.
   • Perform routine maintenance tasks to ensure application stability.

3. Collaboration:

   • Work closely with developers, testers, and business analysts to identify and resolve technical issues.
   • Liaise with end-users and stakeholders to gather feedback and provide support.
   • Assist in the deployment and configuration of Outsystems applications.

4. Documentation:

   • Maintain technical and operational documentation for supported applications.
   • Create user guides, troubleshooting documents, and knowledge base articles.

5. Process Improvement:

   • Identify areas for improvement in the support process.
   • Propose and implement solutions to enhance application performance and user experience.

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Required Skills and Qualifications:

• Technical Skills:

  • Experience with the Outsystems low-code platform.
  • Proficiency in relational databases (e.g., SQL Server, Oracle).
  • Understanding of APIs, web services, and integration concepts.
  • Basic knowledge of scripting and programming languages (e.g., JavaScript, .NET).

• Problem-Solving:

  • Strong analytical and troubleshooting skills.
  • Ability to identify root causes and implement effective solutions.

• Communication:

  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to non-technical stakeholders.

• Experience:

  • 6+ years in an IT support role, preferably involving Outsystems or other low-code platforms.
  • Familiarity with ITIL frameworks and best practices is a plus.

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Preferred Qualifications:

• Outsystems certifications (e.g., Associate or Professional Developer).
• Experience in Agile/Scrum environments.
• Exposure to cloud platforms such as Azure or AWS.

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