Technical Support Level 3

Job Description

Title: Technical Support Level 3

Location: Buffalo,WV

Duration:12 Months

Role Description :

Provide infrastructure, network, switches, routers, telecommunication, servers. support. Subject area expert on video conference system operation and support. Provide next level expertise for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)

General Description :

Support technician responsible for providing Level 3 technical support for network and server infrastructure technologies to include, but not limited to: installation, configuration and support of production computers, servers, LAN/WAN infrastructure, network printers, A/V equipment (including video conferencing components) at Toyota Motor Manufacturing West Virginia located in Buffalo, WV. Work schedule will be 5:30a.m. - 2:00p.m. Monday – Friday, nominally. Some amount of flex time, or overtime, may be required to support after hours emergency call-outs or to provide support for project activities during non-production time.

Roles&Responsibilities:

The level 3 Technical Support technician is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment. Requires experience with working directly with customers and development of project. Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems. Strong knowledge of TCP/IP, DNS, WINS, DHCP, SMS, Windows 2008/2012. Candidate will be required to setup and configure desktop and laptop equipment (Levovo and Toshiba) with Windows 7, install and configure Windows 2008/2012 Servers (Physical and Virtual). Strong troubleshooting capabilities are required. Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing. Candidate will be required to run cables and fiber, install and configure switches (Cisco), install and setup multi-point videoconference equipment. Responsibility includes break/fix for plant floor equipment.

 Candidate should be able to work under pressure. Repair and/or replacement of critical plant floor equipment requires a 15-minute turn around time. Strong Project Management skills a plus. Requires the ability to create and manage project activity. Ability to take direction as well as being a “self-starter”. Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop/implement countermeasures. 

 MCSE, CCNE, Network+, Server+ and other certifications a plus. Provide 24 hour on-call coverage.

Responsible:

    * Responsible for local and regional coordination of all hardware installs & changes that affect the network infrastructure and local server room environment; to include CISCO switches, routers, Windows servers (both physical and virtual), tape backup devices, NAS devices, UPS, HVAC and associated monitoring services. 

    * Strong knowledge of VMWare, Windows Server 2008/2013, CISCO network hardware, TCP/IP, DNS, WINS, DHCP and network folder security is required.

    * Candidate will be required to configure and install Cisco network switches and routers to support. LAN and WAN communication needs. Strong troubleshooting capabilities in this area are required.

    * Candidate will be required to design, setup and configure multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions. Strong troubleshooting capabilities in this area are required.

    * Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videoconference equipment).

    * Candidate should be able to work under pressure. L3 has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution.

    * Candidate should have strong proficiency in written/verbal communication skills is required to effectively communicate and report out on status of current activities.

    * Candidate will be a team player with the ability to multi-task, a self-starter with the ability to take direction and see activities through to completion with minimal oversight.

    * Strong Project Management skills a plus. Requires the ability to create and manage project activities.

    * MCSE, CCNE, Network+, Server+ and other certifications a plus.

    * Provide 24 hour on-call support for escalation of site issues impacting production.

Qualifications

Additional Information

Experience with vmware,cisco,active directory