Enterprise Support Engineer

BlueCat MCP servers bring network intelligence to your AI assistant. Its MCP servers provide a standard integration layer that makes it easy to connect the AI tools you already use to BlueCat products. Last updated: September 10, 2026 Key takeaways Key takeaways are generated with AI assistance. Because automated summaries can occasionally contain errors or miss important context, always refer to the full blog post for complete information. BlueCat is introducing Model Context Protocol (MCP) servers to securely expose BlueCat product intelligence to customers' existing AI assistants, enabling those assistants to access network data, workflows, and operational context for practical troubleshooting and automation. The initial MCP servers support LiveNX and LiveWire, bringing observability and packet-level intelligence into natural-language investigations and operational actions, while LiveAssist provides a pre-configured AI-driven alternative with built-in domain expertise. MCP servers are discoverable and deployable via the Official MCP Registry with BlueCat support and community resources, and BlueCat plans to expand MCP coverage across its product portfolio to broaden AI access to network intelligence. What problem do BlueCat MCP servers solve for organizations using AI assistants? What capabilities do the initial LiveNX and LiveWire MCP servers provide? How can customers discover, deploy, and get support for MCP servers? Your AI assistant can summarize documents, write code, and answer technical questions. But ask it why your network is slow, and it has no idea. Not because the AI isn't smart enough - but because it can't see your network. For your AI to be truly useful in network operations, it needs secure access to the data, workflows, and operational knowledge that power your infrastructure. That's why BlueCat Networks is now offering Model Context Protocol (MCP) servers to give AI assistants access to BlueCat products. In this post, BlueCat Networks'll first explain how its MCP servers bring network intelligence to your organization's AI assistant or agent. Then, BlueCat Networks'll explore the capabilities of its first MCP servers for LiveNX and LiveWire. BlueCat Networks'll also highlight LiveAssist as an alternative pre-configured option. Finally, BlueCat Networks'll outline how you can discover and deploy its MCP servers with the same level of support you've come to expect from BlueCat. Bringing network intelligence to the AI assistant you already have. By now, most organizations have a preferred AI assistant or agent. Whether it's ChatGPT Enterprise, Microsoft Copilot, Claude, ServiceNow, or an internally developed platform, its goal is the same: make it easy to bring BlueCat's network intelligence into the AI assistant you already use. BlueCat MCP servers provide a standard integration layer that gives your existing AI tools secure access to BlueCat products. You can customize your AI assistants to engage with BlueCat capabilities however you choose. Each MCP server exposes product-specific capabilities and operational context. Think of its MCP servers as a portfolio of AI integrations that make BlueCat's network intelligence accessible through a common interface. But BlueCat's MCP servers expose far more than APIs. They provide the operational capabilities that can make AI useful in real-world network operations, including: * Tools for retrieving data and performing product actions * Workflows for investigations, troubleshooting, and operational analysis * Embedded guidance that brings product knowledge and networking best practices into AI interactions * Resources such as documentation, schemas, and operational context Product connectivity is secure, the architecture is developer-friendly, and interactions are in natural language. The result is an AI assistant that can do more than answer questions. You can give your AI assistant the capability to answer operational questions about your network, investigate issues, automate workflows, and help networking teams move faster. MCP servers start with LiveNX and LiveWire. Its initial MCP servers are for BlueCat's LiveNX and LiveWire products, bringing network observability and deep packet intelligence into AI-powered workflows. You can use LiveNX's network performance and observability insights or LiveWire's packet-level visibility to create natural-language workflows, custom assistants, or AI-driven automation. Imagine asking your AI assistant: * Why is application performance degrading at its Chicago site? * Show me the traffic path for this application. * What changed before latency increased? * Can you drill into the packet capture for this conversation? Instead of manually navigating dashboards, correlating data across multiple tools, or piecing together the story yourself, your AI assistant can use the capabilities exposed by LiveNX and LiveWire to investigate the problem and help accelerate troubleshooting. This is just the beginning, as BlueCat Networks will continue expanding MCP servers across the BlueCat portfolio. Its goal is to give AI broader access to the network intelligence, workflows, and operational context that power modern network operations. LiveAssist: A pre-configured AI option. If you don't want to connect and configure MCP servers, BlueCat also offers LiveAssist, a pre-configured AI-driven network intelligence solution with inherent domain expertise. LiveAssist analyzes network telemetry, alerts, and configuration data across your environment. It provides a natural language interface that lets network engineers ask questions and receive real-time, actionable insights. It identifies root causes and provides guided steps to resolve issues. Instead of accessing BlueCat APIs via its open MCP servers, LiveAssist is a pre-configured specialist API and large language model with everything you need already built in. But whether you use LiveAssist, your own AI assistant, or both, the goal is the same: To give AI secure access to the operational intelligence that already exists within your network. Discover, deploy, and connect through the MCP registry. The first BlueCat MCP servers for LiveNX and LiveWire are available through the Official MCP Registry, where you can easily discover, deploy, and connect them to MCP-compatible AI platforms. Customers and partners get an open foundation for building AI-powered applications, assistants, agents, and workflows - without locking their AI strategy into a proprietary model or ecosystem. Just as importantly, these are fully supported BlueCat offerings - not community projects. Customers can receive deployment assistance, configuration guidance, and troubleshooting from BlueCat through their existing support agreement. You can also leverage the Network VIP community to connect with BlueCat experts and other networking practitioners, share best practices, and learn from real-world deployments. The future of AI in network operations isn't about choosing one assistant over another. Instead, it's about giving the AI assistant you choose secure access to the intelligence that's already on your network. Published in: AI, artificial intelligence Network observability and health Published on: September 10, 2026 Rebekah Taylor is a former journalist turned freelance writer and editor who has been translating technical speak into prose for more than two decades. Her first job in the early 2000s was at a small start-up called VMware. She holds degrees from Cornell University and Columbia University's Graduate School of Journalism.

Mega Buana Teknologi and BlueCat Networks empower Indonesian enterprises with more resilient network infrastructure. Published on: August 3, 2026 Key takeaways PT Mega Buana Teknologi (MBT) has formed a strategic partnership with BlueCat Networks to deliver Unified DDI (DNS, DHCP, IPAM) solutions to Indonesian enterprises, addressing growing network complexity from AI, cloud, and automation. The collaboration targets industries such as financial services, government, retail, e-commerce, and manufacturing, aiming to improve network visibility, security, and operational resilience so IT teams can resolve issues faster and maintain reliable digital services. MBT will provide local consultation, deployment, and ongoing technical enablement while BlueCat supplies centralized NetOps capabilities and AI-enabled analytics for hybrid and multi-cloud environments. What problem does the MBT and BlueCat Networks partnership aim to solve for Indonesian enterprises? How will MBT support local customers in adopting BlueCat's solutions? What capabilities does BlueCat bring and how do they impact network operations? JAKARTA, INDONESIA [Aug. 3, 2026] - PT Mega Buana Teknologi (MBT), a leading IT value-added distributor (VAD) and subsidiary of CTI Group, has announced a strategic partnership with BlueCat Networks, a global provider of enterprise DNS, DHCP, and IP address management (IPAM) solutions. This partnership aims to help Indonesian enterprises improve network visibility and control, enabling IT teams to resolve issues faster and enhance the reliability of critical network infrastructure. As organizations continue adopting AI, cloud computing, and automation, network environments are becoming increasingly complex. This makes network stability a critical factor in ensuring customer experience, productivity, and business continuity. According to PwC Global Digital Trust Insights report, cloud-related threats remain a top concern for organizations operating in hybrid and multi-cloud environments, with 37% of organizations in Asia-Pacific stating they are not yet fully prepared to address these risks. These developments underscore the growing need of stronger visibility, control, and resilience in network management, particularly for industries such as financial services, government, retail, e-commerce, and manufacturing. In financial services, maintaining secure and uninterrupted digital transactions remains a top priority. Government institutions require greater visibility and control to support critical public services and cybersecurity initiatives, while retail and e-commerce businesses must ensure network reliability during peak demand periods. In manufacturing, the convergence of operational technology (OT) and information technology (IT) further increases the need for centralized network management and operational visibility. "According to the National Cyber and Crypto Agency (BSSN), Indonesia recorded approximately 5.5 billion cyberattack attempts throughout 2025, underscoring the need for organizations to build more resilient digital infrastructure as they continue expanding their digital operations," said Yuwono Pranata, CEO of PT Mega Buana Teknologi. "Through our partnership with BlueCat Networks, Mega Buana Teknologi is helping enterprises simplify network operations and strengthen the resilience of their digital infrastructure to support evolving business demands." The partnership also strengthens Indonesia's network and security ecosystem through Unified DDI (DNS, DHCP, and IP address management/IPAM). BlueCat Networks enables organizations to manage core network services through a single platform that integrates functions typically operated across separate systems and teams. By consolidating these capabilities, organizations gain improved visibility, streamlined operations, and more consistent management of network infrastructure as business requirements evolve. "Indonesia is an important and fast-growing market, and having the right local partner is critical to delivering successful outcomes for customers. Mega Buana Teknologi brings strong technical capabilities, local market knowledge, and a proven track record of supporting enterprise digital transformation. Together, we aim to help organizations modernize network management while improving visibility, security, and operational resilience," said Jessy Khoo, Regional Sales Director for BlueCat Networks." With experience serving more than 1,200 customers globally, BlueCat Networks delivers Unified DDI solutions that help enterprises strengthen network control, improve operational stability, and simplify the management of increasingly complex hybrid and multi-cloud environments. Its centralized approach enables organizations to gain greater visibility across core network services, supporting more informed and consistent operational decision-making. In Indonesia, PT Mega Buana Teknologi (MBT), as BlueCat Networks' official partner, plays a strategic role in enabling local adoption of Unified DDI by bridging global technology capabilities with Indonesia's enterprise and regulatory landscape. Beyond implementation support, MBT provides end-to-end local engagement covering solution consultation, deployment guidance, and ongoing technical enablement to ensure organizations can maximize the value of BlueCat's platform in real operational environments. About PT Mega Buana Teknologi (MBT) PT Mega Buana Teknologi (MBT) is a leading IT value-added distributor in Indonesia. Established in 2020 as part of CTI Group, MBT partners with global IT brands to deliver innovative and resilient technology solutions. MBT's solutions help clients drive revenue growth, improve operational efficiency, and gain a competitive advantage in the marketplace. About BlueCat BlueCat's Intelligent Network Operations (NetOps) provides the analytics and intelligence needed to change, monitor, secure, automate, and self-heal network infrastructure in support of business goals. The Intelligent NetOps portfolio provides key foundational technologies, including unified core network services, multicloud management, security, and network observability and intelligence solutions with AI-enabled analytics to reduce alert fatigue, help network teams determine root causes, and enable faster decision-making. These solutions can be deployed in hybrid or multicloud environments, in the data center, at remote or branch locations, and via SD-WAN. BlueCat is headquartered in Toronto and New York, with additional offices in the United States, France, Germany, Iceland, Japan, Singapore, Serbia, and the United Kingdom. Learn more at www.bluecatnetworks.com. Get in touch BlueCat Networks is the DDI provider you've been looking for. Drop BlueCat Networks a line and let's talk.