Operations Supervisor - Collections

Get to Know Us

Kafene is revolutionizing the lease-to-own space. We're the point-of-sale powerhouse making flexible lease-to-own accessible to everyone—prime and non-prime customers alike. Our secret weapon? Cutting-edge AI and machine learning that analyzes 20,000+ data inputs in real-time, empowering retailers across furniture, appliances, electronics, tires, and durable goods to say "yes" to more customers.

The numbers tell our story: over $500 million in originations and counting. But we're just getting started.

Our 175-person team spans NYC headquarters, Wilmington, and remote talent across the globe—all united by a culture that thrives on collaboration, innovation, and genuine support. We don't just talk about great workplace culture; we deliver it. That's why Built In named us a Startup to Watch and Forbes recognized us as one of the Best Startup Employers.

Ready to be part of the fintech revolution? Join us.

Kafene is seeking a Collections Supervisor to lead a high-performing team focused on the timely and effective recovery of outstanding accounts. In this role, you'll balance hands-on leadership with strategic problem-solving: tracking performance, coaching collectors, and building initiatives that improve collection rates and reduce delinquency. You'll serve as the escalation point for complex customer issues and partner across teams to keep every interaction compliant and customer-first. This is a fully remote role based in Panama or Guatemala, with a direct impact on Kafene's operational excellence.

What You'll Do

• Lead, coach, and motivate the collections team to meet individual and departmental recovery goals.

• Monitor daily collection activity and performance metrics, and report regularly to management.

• Develop and implement strategies that improve collection rates and reduce delinquency.

• Handle escalated customer issues and review and approve payment arrangements, write-offs, and settlements.

• Partner with Customer Service, Finance, and Compliance to resolve account discrepancies.

• Ensure all collection activity adheres to applicable laws, regulations, and internal procedures.

What You'll Bring

• Bachelor's degree.

• 2+ years of experience in collections, customer service, or a similar field, including supervisory or team leadership experience.

• Fluency in Spanish and English.

• Strong knowledge of collection laws, compliance standards, and best practices.

• Proficiency in Excel and collection management systems, with strong analytical and organizational skills.

• Excellent leadership, communication, and conflict-resolution skills, with the ability to perform under pressure and meet deadlines.

Compensation and Benefits:

• Base Salary: Earn a salary of $2,300/month.

• Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment.

• Annual Bonus

• Work remotely in Panama or Guatemala

We're building a team as diverse as the customers we serve. Kafene is proud to be an equal-opportunity employer, and we mean it. We welcome qualified applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected characteristics.

Need accommodation during the application process? We've got you. If you're applying for a U.S. position and require reasonable accommodation at any stage, reach out to [email protected] with details about your request and contact information. We're here to help make the process work for you.

Note: This email address is specifically for accommodation requests and will only respond to those inquiries.