Strategic Account Manager - Customer Success
About the job
- Significant experience in strategic customer success, management consulting, workforce development, education technology, government technology, implementation, or a related field.
- Strong project and program management skills, with the ability to manage multiple workstreams, dependencies, and stakeholders.
- Demonstrated ability to advise and present to senior executives and other high-level stakeholders.
- Exceptional verbal and written communication skills, including the ability to turn complex information into clear recommendations and next steps.
- Strong problem-solving skills and comfort operating in ambiguous, evolving environments.
- A consultative approach to relationship building, with the ability to challenge assumptions, navigate difficult conversations, and build stakeholder alignment.
- Ability to quickly learn new policies, programs, technical concepts, and market dynamics.
- Lead the end-to-end implementation of complex workforce technology solutions.
- Develop implementation strategies, work plans, decision frameworks, timelines, and governance structures.
- Facilitate discovery sessions to understand customers’ goals, policies, programs, stakeholders, technology environments, and operational constraints.
- Lead discussions on current- and future-state workflows, user journeys, service-delivery models, and data flows.
- Identify risks, dependencies, and unresolved decisions, and proactively drive them toward resolution.
- Build trusted relationships with executive sponsors, program leaders, technical stakeholders, and frontline teams.
- Lead executive presentations, steering committee meetings, strategic planning sessions, and implementation workshops.
- Communicate complex information through presentations, written recommendations, status updates, and decision documents.
- Help customers connect platform decisions to their broader workforce, economic-development, and organizational strategies.
- Navigate competing stakeholder priorities and build alignment across complex customer organizations and partners.
- Partner closely with Product, Engineering, Data, and Design to clarify customer needs, evaluate potential solutions, and communicate tradeoffs.
- Provide customers with updates on integrations, data exchanges, configuration work, and other technical deliverables.
- Explain technical concepts to audiences with varying levels of technical expertise.
- Represent the customer perspective while balancing individual requests with scalable product strategy.
- Identify recurring customer needs and market trends that should inform the product roadmap.
- Develop an understanding of each customer’s workforce ecosystem, target populations, programs, partners, and policy environment.
- Stay informed about workforce policy, labor-market trends, funding developments, economic conditions, and other external factors that may affect customers.
- Help customers anticipate changes and adapt their strategy, implementation, or platform experience accordingly.
- Apply knowledge of workforce systems and terminology to provide relevant, practical guidance.
- Deliver platform demonstrations tailored to executive, programmatic, technical, and end-user audiences.
- Guide customers through launch planning, stakeholder enablement, adoption, and ongoing optimization.
- Establish clear measures of success and help customers connect platform activity to program and workforce outcomes.
- Identify opportunities to deepen customer impact, expand platform usage, and strengthen long-term partnerships.
- Strong knowledge of the public workforce system, education-to-employment pathways, economic development, or adjacent workforce topics.
- Experience leading complex, multi-stakeholder technology implementations or transformation initiatives.
- Confidence discussing technical topics such as integrations, data exchanges, system configurations, and product development, even without being an engineer.
About the company
FutureFit AI provides AI-powered, personalized career guidance that acts like a GPS for careers. It helps individuals understand their current skills, explore new opportunities, and map out the steps needed to reach their goals, using extensive labor market data and talent profiles. The product works by analyzing job titles, required skills, and industry information to generate tailored, action-oriented recommendations; users (both individuals and organizations) access the guidance via a subscription model. Distinguishing factors include its data-driven approach, coverage of labor market trends, and partnerships with educational institutions, workforce development agencies, and employers to embed career development into broader programs. The company’s goal is to help people navigate career transitions and upskill or reskill effectively in a changing economy, while expanding its reach through subscriptions and strategic partnerships.
Company Size
11-50
Company Stage
Early VC
Total Funding
$5.3M
Headquarters
Toronto, Canada
Founded
2018
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Simplify's Take
What believers are saying
- Achieve Partners invested April 13, 2026, backing regional expansion across North America and Europe.
- Connecticut usage reached nearly 50,000 workers, with 7,000 trained and 85% placement.
- BHEF and eCampusOntario partnerships expand access to institutional buyers and large training networks.
What critics are saying
- Workday, Beamery, Eightfold, and Gloat already own adjacent enterprise mobility workflows.
- Career Copilot remains a beta product in June 2026, delaying repeatable revenue.
- If government pilots stall, FutureFit AI loses its primary distribution engine.
What makes FutureFit AI unique
- FutureFit AI combines real-time labor market data with personalized career pathways.
- Its 2026 Career Copilot beta targets governments, employers, and workforce agencies.
- The BHEF partnership positions FutureFit AI inside university and corporate talent networks.
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-2%The New Normal, episode 8: Taylor Stockton. Five takeaways from the U.S. Department of Labor's chief innovation officer on putting workers at the center of America's AI plan, teaching AI over text message, and why operators get rollout wrong. Text READY to 20202 and a free AI course arrives in seven daily installments of about ten minutes each. Roughly 100,000 Americans have completed it since it launched. It comes from the U.S. Department of Labor, where Taylor Stockton is chief innovation officer. This role was created after the department concluded that the concept of labor is changing faster than incremental fixes can address. Stockton came to it from the private sector, most recently as chief operating officer of FutureFit AI. Stockton is the eighth guest on The New Normal, OutRival's interview series with leaders deploying AI in production, and the first from government. The conversation covers what the federal AI strategy asks of the workforce, why the department chose text messages for a national program, and what operators get wrong when they roll AI out to their own teams. Here are the five biggest takeaways from his conversation with OutRival co-founder Ruben Harris. 1. The AI Action Plan puts workers at the center. The White House AI Action Plan sets three conditions for American leadership in AI: innovation, infrastructure, and diplomacy. The third means other countries building on an American tech stack, which he describes as carrying American values and security standards. The part he keeps returning to is the plan's answer to how, not just whether, America wins the AI race. "It's not just about if we win the AI race, it's about how we win the AI race," he says. The administration's stated first principle is that winning has to improve the livelihood of American workers. The plan addresses workers in two places. One section covers the trades needed to build AI infrastructure itself: electricians, HVAC technicians, pipefitters, and plumbers, roles in short supply and open without a four-year degree. The other addresses the broader workforce, asking what programs help people navigate an economy AI is already reshaping. Stockton says the federal record on that front has failed workers and businesses alike. 2. A seven-day AI course that fits in a text thread. Stockton calls AI literacy the department's most critical priority, because the new jobs and higher wages he sees AI creating stay out of reach for anyone without a sense of how to use it. Make America AI-Ready is the program built on that premise, and the AI 101 course at its core is free and runs entirely over text message. The channel was chosen deliberately. About 98% of Americans have cell phones. Stockton says he watched workforce programs in his private sector career that required an app download, a laptop, or home internet, and each requirement became a barrier for the people it was meant to reach. Ten minutes a day for seven days follows the same logic, so the course fits into a commute or the time between shifts. "Research shows that oftentimes the first step in engaging with AI is the hardest step," he says. The course also widens what people picture when they hear the word AI. Most Americans assume the question is whether they have used ChatGPT, and many who have treat it as a better search engine. Stockton wants them looking at applications built for their own field. 3. Replacing speculation with shared data. The AI Workforce Hub is the department's R&D function for supporting workers through the transition, and it starts from a complaint. The public conversation about AI and work, Stockton says, is speculative rather than data driven, fragmented, and full of extreme headlines. The hub's answer is to gather the evidence in one place. About 40 organizations share data with the department, including AI research labs, HR tech companies, job boards, and staffing firms, each seeing a different slice of the labor market. The department aggregates and anonymizes what it receives, then publishes it back, answering the questions the headlines are guessing at: how AI is affecting specific jobs, how it is changing the skills those jobs require, and where productivity and wage gains are showing up. Stockton says this material has never been assembled centrally before. 4. Build versus buy is missing a second axis. Harris asks how operators should weigh building AI capability themselves against partnering to buy it. Stockton's answer is that the more useful question runs on a different axis: top down versus bottom up. HR leaders who ran top down AI integration programs found their workers pushing back, unconvinced and disengaged. The companies succeeding, whether they built or bought, are building trust with their workforces and bringing them into the decision about where AI belongs. The front lines know which parts of the workflow are most annoying and most inefficient. 5. Your planning cycle is slower than the technology. When Stockton talks to HR leaders, they describe recruiting, internal mobility, performance management, and strategy roadmaps running on annual cycles, or six-month cycles at best. Technology now changes every day, which means the skills a company needs change every day too. His question for every stakeholder, government included, is how to compress those cycle times. The department is applying that test to itself. Stockton says government has historically prioritized rigid program inputs over outcomes, because the registration and reporting were not worth the effort for programs that were not measuring results anyway. Registered apprenticeships are his example. The model works, but registration took too long and compliance asked too much, so the department streamlined the timelines to make it worth the trouble for more industries. Listen to the episode. Check out the full episode to hear: * Why the lump of labor fallacy explains most of the anxiety about agentic AI * The five pillars of America's Talent Strategy * Which human skills get forgotten in AI readiness conversations, and why preparing teachers and managers matters too * Where to look on DOL.gov to work with the department * The one word he uses to describe the American worker
FutureFit AI and BHEF partner to advance regional Talent Marketplace implementation tools. FutureFit AI and BHEF will provide tools and guidance to help regions turn workforce collaboration into measurable outcomes. NEW YORK, NY, UNITED STATES, May 28, 2026 /EINPresswire.com/ - FutureFit AI, a global leader in AI-powered workforce development technology, today announced a strategic partnership with the Business-Higher Education Forum (BHEF) to help regional and state leaders build integrated talent marketplaces that connect learners, employers, and training providers to strengthen pathways to employment and regional economic growth. The partnership will produce a field guide - the Talent Marketplace Playbook - and bring FutureFit AI's perspective to BHEF's national network of corporate executives and university presidents. "The labor market is changing faster than our workforce systems were built to handle," said Hamoon Ekhtiari, CEO of FutureFit AI. "Most regions have the pieces - the employers, the education providers, the job seekers - but they lack the connective tissue to bring them together into a functioning marketplace that powers stronger economic mobility, filling jobs when businesses need them filled and launching promising careers. That's precisely the gap this partnership is designed to close. BHEF convenes the exact leaders who can turn that vision into reality, and we're proud to be their partner in doing it." FutureFit AI develops talent marketplace and workforce infrastructure that supports career navigation and skills-based matching across education, training, and employment systems. The company's platform powers scalable, demand-driven pathways that help individuals move into new opportunities while enabling regions to address talent gaps in critical industries. BHEF is the nation's leading convener of senior corporate and higher education executives working together to drive education and workforce outcomes. Through its AI & the Future of Talent Collaborative, Center for Work-Integrated Learning Innovation, and national convening series, BHEF connects C-suite leaders and college and university presidents to build solutions that address the most pressing talent challenges facing the American economy, businesses and workers. "In conjunction with strong regional leadership, talent marketplaces have the potential to change how regions connect people to opportunity," said Kristen Fox, CEO of BHEF. "FutureFit AI brings the subject matter expertise and experience of building these systems in the field. Together, we'll give regional and state leaders the insights and roadmap they need to turn collaborative strategies into shared action." About FutureFit AI FutureFit AI builds technology and AI solutions that help individuals, employers, and institutions navigate a rapidly changing labor market. FutureFit AI combines real-time labor market data with personalized career pathways to drive measurable workforce outcomes. Through government and industry partnerships in states across the U.S., provincially and federally in Canada, and in Europe, FutureFit AI connects people, education providers, and employers within a shared talent matching and career exploration system. www.futurefit.ai About the Business-Higher Education Forum (BHEF) The Business-Higher Education Forum is a national network connecting pioneering corporate and higher education leaders to identify emerging skills and co-develop inclusive pathways that address talent needs. BHEF empowers and catalyzes collaborations that deliver accelerated, inclusive, and effective solutions across education and work and to meet the changing talent needs of learners, workers, and businesses. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
FutureFit AI and BHEF partner to advance regional Talent Marketplace implementation. FutureFit AI and BHEF will provide tools and guidance to help regions turn workforce collaboration into measurable outcomes. May 28, 2026 - FutureFit AI, a global leader in AI-powered workforce development technology, today announced a strategic partnership with the Business-Higher Education Forum (BHEF) to help regional and state leaders build integrated talent marketplaces that connect learners, employers, and training providers to strengthen pathways to employment and regional economic growth. The partnership will produce a field guide - the Talent Marketplace Playbook - and bring FutureFit AI's perspective to BHEF's national network of corporate executives and university presidents. "The labor market is changing faster than our workforce systems were built to handle," said Hamoon Ekhtiari, CEO of FutureFit AI. "Most regions have the pieces - the employers, the education providers, the job seekers - but they lack the connective tissue to bring them together into a functioning marketplace that powers stronger economic mobility, filling jobs when businesses need them filled and launching promising careers. That's precisely the gap this partnership is designed to close. BHEF convenes the exact leaders who can turn that vision into reality, and we're proud to be their partner in doing it." FutureFit AI develops talent marketplace and workforce infrastructure that supports career navigation and skills-based matching across education, training, and employment systems. The company's platform powers scalable, demand-driven pathways that help individuals move into new opportunities while enabling regions to address talent gaps in critical industries. BHEF is the nation's leading convener of senior corporate and higher education executives working together to drive education and workforce outcomes. Through its AI & the Future of Talent Collaborative, Center for Work-Integrated Learning Innovation, and national convening series, BHEF connects C-suite leaders and college and university presidents to build solutions that address the most pressing talent challenges facing the American economy, businesses and workers. "In conjunction with strong regional leadership, talent marketplaces have the potential to change how regions connect people to opportunity," said Kristen Fox, CEO of BHEF. "FutureFit AI brings the subject matter expertise and experience of building these systems in the field. Together, we'll give regional and state leaders the insights and roadmap they need to turn collaborative strategies into shared action." About the Business-Higher Education Forum The Business-Higher Education Forum is a national network connecting pioneering corporate and higher education leaders to identify emerging skills and co-develop inclusive pathways that address talent needs. BHEF empowers and catalyzes collaborations that deliver accelerated, inclusive, and effective solutions across education and work and to meet the changing talent needs of learners, workers, and businesses. About FutureFit AI FutureFit AI builds technology and AI solutions that help individuals, employers, and institutions navigate a rapidly changing labor market. FutureFit AI combines real-time labor market data with personalized career pathways to drive measurable workforce outcomes. Through government and industry partnerships in states across the U.S., provincially and federally in Canada, and in Europe, FutureFit AI connects people, education providers, and employers within a shared talent matching and career exploration system. www.futurefit.ai
Achieve Partners backs FutureFit AI to help young workers navigate the AI economy. Roodgally Senatus The fast-growing AI economy is displacing young, entry-level workers. Impact investors see an opportunity to use the same technology to help young professionals' identify transferable skills, build new ones, and connect to higher-skilled, in-demand roles in sectors like healthcare, manufacturing, and the digital economy. "We want to harness AI to solve problems for people," said Ryan Craig of Achieve Partners, an impact-oriented private equity firm that invests in workforce development and education tech solutions to drive economic mobility (view Achieve's profile on ImpactAlpha Edge). The New York-based firm has invested in FutureFit AI, which is partnering with Fortune 500 companies, governments and workforce development organizations to build a "Career GPS" that help workers navigate career transitions. The GPS uses labor market data and assesses workers' skills, experience and goals to recommend personalized career paths. "We believe that the labor market is already uneven, particularly for young workers, and is going to become, perhaps, upended," Craig told ImpactAlpha. "Everyone is going to need, essentially, a career GPS." High-demand jobs. Through a partnership with the state of Connecticut, New York-based FutureFit says it has created a Career GPS for nearly 50,000 workers. About 7,000 of those workers received training for high-demand jobs. Future says it has an 85% job placement rate. "The same technology that is causing so much anxiety around job losses and layoffs also has tremendous potential to help unlock economic mobility for people and close critical talent gaps for industries of the future," said FutureFit's Hamoon Ekhtiari. Achieve made the investment through its $167 million edtech fund focused on young learners and workers.
FutureFit AI announces strategic investment to help governments and industries navigate AI's impact on people and jobs. Apr 13, 2026, 08:04 ET TORONTO, April 13, 2026 /CNW/ - FutureFit AI, a global leader in AI-powered workforce development technology, today announced an investment from Achieve Partners, led by investor and author Ryan Craig, to accelerate its mission of helping more people navigate to better jobs faster and cheaper at scale. This investment marks an important step forward in expanding FutureFit AI's ability to scale talent marketplaces across new regions, close critical talent gaps in growth sectors, and expand access to good jobs in partnership with governments and industry organizations. "As a society, we're continuing to underestimate what is needed to help people navigate transitions in the AI-driven economy," said Hamoon Ekhtiari, CEO of FutureFit AI. "Meanwhile, our institutions don't have the necessary infrastructure to support that transition. The same technology that is causing so much anxiety around job losses and layoffs also has tremendous potential to help unlock economic mobility for people and close critical talent gaps for industries of the future." FutureFit AI develops talent marketplace and workforce infrastructure that supports career navigation and skills-based matching across education, training, and employment systems, enabling more coordinated and scalable approaches to workforce development. Through government and industry partnerships across Canada at the provincial and federal levels, in states across the U.S, and Europe, FutureFit AI connects people, education providers, and employers within a shared talent matching and career exploration system. In Canada, this has included supporting over 150,000 unemployed and laid off workers through employment services in Ontario and powering a $250M national upskilling initiative that has placed over 10,000 people into high-demand jobs. By leveraging regional labour market data, the platform supports career navigation and pathway discovery, helping individuals move into new opportunities, informing education and training pathways, and enabling states and regions to address talent gaps in critical industries. "For too long, the U.S. workforce system has relied on disparate and disconnected systems to try to bridge the gap between the skills workers bring to the table, and the jobs available in a fast-changing labour market. In the age of AI, the need for a better approach has only become more urgent," said Ryan Craig, co-founder and managing director of Achieve and author of Apprentice Nation, A New U, and College Disrupted. "FutureFit AI is solving that problem by helping workforce organizations create clearer paths to career opportunity for workers and solve pressing talent gaps that hinder economic growth. Their work around the country has already demonstrated the ability to help more people get good jobs faster." "A mission that began with a simple question of 'What if everyone had a GPS for their career?' has turned into years of working closely with government and industry leaders to respond to - and solve for - the impacts of digital transformation and AI on jobs and people," added Ekhtiari. "Our partnership with Achieve will accelerate our work to build and scale the missing workforce transition infrastructure that our country and the world so badly need at this moment." About FutureFit AI FutureFit AI builds technology and AI solutions that help individuals, employers, and institutions navigate a rapidly changing labour market. FutureFit AI combines real-time labour market data with personalized career pathways to drive measurable workforce outcomes. www.futurefit.ai About Achieve Partners Achieve Partners is engineering the future of learning and earning by investing in cutting-edge technologies and novel business models to bolster skill development and secure the future of work for millions of Americans. By harnessing digital transformation to build new models for learning and new pathways to good jobs, Achieve is helping to level the playing field, improve socioeconomic mobility, and rekindle the American Dream. www.achievepartners.com SOURCE FutureFit AI Media Contact: Erika Underwood, FutureFit AI, [email protected]