MA Communications Quality and Vendor Oversight Intern

SUMMARY:

Join two teams working together to support quality healthcare operations and a positive member experience. As a shared intern supporting MA Communications Quality and Vendor Oversight, you will gain hands-on experience reviewing member communications, supporting quality assurance, assisting with vendor contracts and performance oversight, and contributing to process-improvement projects. You will collaborate with teams across the organization while building practical skills in communication, project management, data analysis and problem-solving.

JOB DESCRIPTION:

• Support quality assurance and vendor oversight activities by evaluating communications, documentation, processes, and vendor performance against approved requirements, contractual obligations, company policies, and applicable healthcare regulations. 
• Review Medicare Advantage member communications and vendor-related materials to identify inaccuracies, inconsistencies, compliance concerns, and process gaps that could affect operations or the member experience. 
• Track and analyze quality findings, vendor activities, and performance metrics to identify trends, root causes, risks, and opportunities for corrective action. 
• Support process-improvement initiatives designed to strengthen controls, improve vendor and communication workflows, reduce errors, and prevent recurring issues. 
• Assist with validating that identified issues and required corrections are fully resolved before communications, deliverables, or other materials are finalized. 
• Maintain accurate records, quality-review documentation, vendor documentation, performance reporting, process maps, job aids, and control materials. 
• Collaborate with communication owners, vendors, subject-matter experts, operational teams, and other business partners to resolve issues and improve end-to-end processes. 
• Participate in special projects that strengthen communication accuracy, vendor performance, regulatory readiness, operational effectiveness, and the overall member experience.
• Prepares and delivers presentation(s) on assigned topic(s).
• Attends unit, departmental, and corporate meetings as assigned.
• Shows learning and both personal and professional growth and understanding of responsibilities.
• Gains an understanding of how company and business works.
• Shows punctuality, professionalism, and a positive attitude when completing assignments.
• Manages multiple deadlines.
• Completes miscellaneous assignments as assigned.
• Uses company software applications to complete assignments.
• Maintains confidentiality.
• Responds to internal and external customer inquiries.
• This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

• Have status as a sophomore, junior or senior as of the end of the spring term (or be enrolled in an applicable graduate program.)
• Hold a cumulative grade point average of 3.0 or better as of the most recent grading period.
• Be able to work full-time during normal business hours for this summer.
• Be available to begin employment between mid-May and mid-June.

EDUCATION OR EQUIVALENT EXPERIENCE: Currently enrolled and active in any educational degree program that aligns with our various businesses. 

EXPERIENCE: With proper education credentials no experience necessary. Previous work experience preferred. 

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

• Excellent oral and written communication skills.
• Excellent working knowledge of computers and company standard software; Internet research experience strongly preferred.
• Ability to proofread documents for spelling, grammar and punctuation.
• Ability to perform necessary mathematical computations.
• Ability to comprehend consequences of various situations and make appropriate individuals aware of same for decision making.
• Ability to exchange information clearly and concisely and to present ideas, report facts and other information.
• Ability to establish workflows, manage multiple projects and meet necessary deadlines while maintaining composure during stressful situations occurring as a result of workloads and/or deadlines.
• Ability to maintain confidentiality.

WORKING CONDITIONS:

• Work is performed in an office setting with no unusual hazards.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description. 

Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $18 and $33.

We are an Equal Opportunity Employer. Candidates for the position stated above are hired on an "at will" basis.  Nothing herein is intended to create a contract.