Xcellink Pte

Enterprise ICT operations management provider

DC Support Specialist

IT OperationsConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

Five years of data centre experience.
Three years in a team lead role or relevant experience.
Qualifications relevant to IT support and data centres.
Good customer care and communication skills.

Responsibilities

Prepare shift schedules for the Operations Team.
Handle team resource management, including leave management, attendance management, and roster planning.
Conduct interviews and select potential candidates for the Operations team.
Conduct training programs for new operators.
Serve as the escalation point for the DC Level 1 Service Operations team.
Monitor the sufficiency and operability of daily operational tasks.
Generate daily, weekly, and monthly operation reports.
Generate and present monthly performance reports for the Operations team.
Initiate service improvement plans for the Operations team.
Perform other tasks as assigned by the supervisor or manager.

DC Support Specialist

Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2025-09-05

Workplace: on_site

Department: Enterprise Operations and Services

Description

We are in search of talented and aspiring DC Support Specialist to join our team. In this role, you will leverage your expertise to safeguard information systems and enable secure operations.

Requirements

Prepare shift schedule for Operations Team;
Handle team resource management (leave management, attendance management, roster planning, etc.);
Conduct interviews and selection of potential candidates for Operations team;
Conduct training programs for new operators;
Be the escalation point for DC Level 1 Service Operations team;
Monitor the sufficiency and operability for daily operation tasks;
Generate daily, weekly and monthly operation reports;
Generate and present monthly performance reports of the Operations team;
Initiate service improvement plans for the Operations team; and
Any other tasks as assigned by your Supervisor/Manager.
Qualifications that are relevant in IT support, Data Centre
5 years of Data Centre Experience
3 years in Team Lead role or relevant experience
Good customer care and communication skills.

Benefits

Opportunities for professional development and career growth
Collaborative and supportive work environment

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About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 1993

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