Tickets.com, an MLB company, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.

We are assembling a world-class team to build on these experiences and to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.

Tickets.com is looking for a Hardware and Network Support Technicianpassionate about building engaging products for our fans. 

The Opportunity: The Associate Systems Integration Analyst will join the Integrated Services team at Tickets.com and be responsible for managing hardware-specific aspects in our fleet of access control equipment for client environments that support deployments across Tickets.com and MLB.

Essential Job Functions:

• Act with integrity and respect. Apply and obey applicable statutes, laws, regulations, and internal policies.
• Apply general knowledge of computer processes, technologies, and systems in support of project team and customer issues/requests to drive completion of all assignments.
• Act as a contributing team member with ownership over existing and new data communications equipment, including installation, configuration, inventory management, and repairs.
• Accumulate technical knowledge of proprietary software and hardware products and demonstrate a thorough understanding of product features, capabilities, standard error messages, operating systems, and relationships between hardware and software issues.
• Effectively communicate this knowledge to internal and external clients.
• Provide tier 2 product support while triaging (identify, analyze, prioritize, and classify) product deficiencies/enhancement requests and bug fixes.
• Perform basic Operational Readiness Testing for software and hardware products.
• Develop, document, and recommend actionable bug fixes and enhancements to software products through daily interactions with hardware devices.
• Provide input toward developing and communicating plans for investing in new technology solutions, including identifying cost reduction opportunities.
• Contribute towards Proof of Concept requirements technical evaluation and play a part in program maturity while taking a new product from POC to production.
• Create, update, and maintain documentation related to equipment or application configurations and instructions.
• Coordinate with the logistics team and assist with inventory management for other ballpark technologies.

Requirements:

• Ability to execute tasks with high accuracy and thoroughness and maintain confidentiality while dealing with sensitive information.
• Bachelor’s degree in Information Technology, Information Security, Cybersecurity, Computer Science, or a related technology field.
• Minimum of 1 year in a role exposed to Ticketing or Product Specialist/Associate equivalent.
• A flexible schedule with the ability to provide weekend and evening support.
• Ability to travel to remote locations as needed.
• Basic knowledge of hardware tracking systems, mobile device management, and remote hardware support with the ability to demonstrate skill in a distributed enterprise environment.
• A basic understanding of scripting and declarative languages is a plus. (e.g., Bash, GO, Python, HashiCorp Configuration Language HCL)
• A basic degree of comfort interacting with APIs is a plus. (e.g., Postman, Paw, Insomnia, etc.)
• Experience with enterprise support and communications tools and platforms like Google Docs, ServiceNow, Slack, Teams, and Zoom.
• Basic knowledge of networking concepts, including topology, IP networking, protocols, components, and principles.
• Fundamental knowledge and experience setting up and troubleshooting IT equipment like printers, routers, switches, Wi-Fi access points, and Android OS devices (handhelds & tablets).
• Basic understanding and working with an EMM solution such as Soti, VMWare, Samsung Knox, or JAMF.
• Basic understanding and experience working with logging and monitoring tools such as Splunk, Orion, GCP Logs Explorer, Datadog, Logstash, or Nagios.
• Excellent writing skills for technical and non-technical documents.
• Solid analytical, problem-solving, and decision-making skills.
• Strong verbal communication skills with the ability to explain technical concepts to audiences at different levels.

Salary Range is $62,500-75K

We offer an Outstanding Benefits Package that includes:

• Medical
• Dental
• Vision
• STD & LTD
• 401K Retirement Plan
• Basic Life & AD&D
• Supplemental Life Insurance
• Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
• HSA & FSA
• Legal Plan
• Pet Insurance
• Tuition Reimbursement
• In- Office 5- days
• MLB Tickets

Tickets.com is an Equal Opportunity Employer. Please click here to view our CCPA.