Hardware and Network Support Technician

Updated on 5/29/2024



201-500 employees

Online ticketing platform for venues


New York, NY, USA

Required Skills
  • Ability to execute tasks with high accuracy and thoroughness and maintain confidentiality
  • Bachelor's degree in Information Technology, Information Security, Cybersecurity, Computer Science, or a related technology field
  • Minimum of 1 year in a role exposed to Ticketing or Product Specialist/Associate equivalent
  • A flexible schedule with the ability to provide weekend and evening support
  • Ability to travel to remote locations as needed
  • Basic knowledge of hardware tracking systems, mobile device management, and remote hardware support
  • Basic understanding of scripting and declarative languages (e.g., Bash, GO, Python, HashiCorp Configuration Language HCL)
  • Basic degree of comfort interacting with APIs (e.g., Postman, Paw, Insomnia, etc.)
  • Experience with enterprise support and communications tools and platforms like Google Docs, ServiceNow, Slack, Teams, and Zoom
  • Basic knowledge of networking concepts
  • Fundamental knowledge and experience setting up and troubleshooting IT equipment
  • Basic understanding and working with an EMM solution such as Soti, VMWare, Samsung Knox, or JAMF
  • Basic understanding and experience working with logging and monitoring tools
  • Excellent writing skills for technical and non-technical documents
  • Solid analytical, problem-solving, and decision-making skills
  • Strong verbal communication skills
  • Act with integrity and respect
  • Apply general knowledge of computer processes, technologies, and systems
  • Act as a contributing team member with ownership over data communications equipment
  • Accumulate technical knowledge of proprietary software and hardware products
  • Effectively communicate technical knowledge to internal and external clients
  • Provide tier 2 product support
  • Perform Operational Readiness Testing for software and hardware products
  • Develop, document, and recommend actionable bug fixes and enhancements to software products
  • Provide input towards developing plans for new technology solutions
  • Contribute towards Proof of Concept requirements technical evaluation
  • Create, update, and maintain documentation related to equipment or application configurations
  • Coordinate with logistics team and assist with inventory management

Tickets.com offers the ProVenue® ticketing enhancement platform, with advanced technology solutions to improve the ticketing experience. The company emphasizes strategic partnerships and innovative approaches to maximizing revenue and providing value for clients and patrons around the world.

Company Stage


Total Funding



Costa Mesa, California



Growth & Insights

6 month growth


1 year growth


2 year growth