Capability Building Coach

Role Purpose

• Build and enhance commercialization capabilities, ensuring alignment with Taiwan Pharma Ambition and boosting ecosystem mastery for customer-facing roles.

• Address skill gaps through coaching, insights, and learning programs, driving improved performance and patient value delivery.

• Support affiliate-wide excellence by connecting global best practices and fostering capability-driven strategies across all commercial functions.

Role scope:

• Lead commercialization capability learning programs, ensuring direct alignment with Pharma International’s overall business strategy and connecting with Taiwan Pharma Ambition.

• Translate global standards into local actionable roadmaps that ensure every PJP and partner has a clear path from foundational skills to advanced ecosystem mastery.

• Act as a strategic partner with PJS cluster leads and PJP team leads to identify key skill gaps and provide data-driven insights to improve individual and ecosystem-wide performance.

• Provide field coaching and timely feedback on customer engagement to remove roadblocks and unlock value for patients.

• Responsible for design and implement necessary trainings and connect internal / external resources 

• Collaborate with Agile Coach to foster Working by Outcome realization at the affiliate level and facilitate key rituals like Impact Retrospectives to translate learnings and insights into business strategies.

• Partner with the Taiwan leadership team and chapter leaders to focus on capability building, ensuring end-to-end excellence across all commercialization functions.

• Serve as the Primary Subject Matter Expert and central point of contact for functional commercialization capability needs for Taiwan Pharma.

• Connect across APAC, Pharma International, and the extended global network to support ACE realization and share best practices across borders.

 

Requirements:

Qualifications:

Education:

• University degree (scientific, economic, or business degree). An advanced degree in Life science and/or MBA is a plus.

Working Experience:

• At least 8+ years work experience in commercial functions in the pharmaceutical industry. 

• Strong business acumen with desired expertise in commercialization, medical and customer experience excellence

• Solid experience in commercialization roles, such as Marketing, Sales, Medical, or Digital, with the ability to act as a credible coach for senior stakeholders

• Experienced in in-house training design, capability building, L&D, or Organizational Development within a complex, matrixed environment is a plus

 

Competencies:

• Strong strategic thinking and program/system design skills

• Excellent communication and facilitation skills, with the ability to engage, inspire and influence stakeholders at all levels.

• Innovative mindset with a continuous improvement approach to learning and development practices.

• Excellent facilitation and communication skills, with the ability to influence and inspire teams without formal authority.

• Fast-learner, good digital fluency with the ability to leverage AI tools, data analytics, and modern learning platforms to enhance learning experience.

• Fluent in the local language. Proficient in English to collaborate internally across the broader Roche enterprise is highly desired