DriveSavers Data Recovery

Certified secure data recovery services

Data Recovery Engineer - Macintosh and iOS Platforms

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeNovato, CA, USAIn-person

About the Job

Requirements

Two to four years of experience in an information technology, help desk, desktop support, Apple Genius, or Apple Expert environment.
Familiarity with all native Apple applications.
Current knowledge of technology.
Experience and understanding of computer hardware components for troubleshooting and upgrading purposes.
Demonstrated experience in information technology operations.
Familiarity with Apple products including iPhone, iPad, and Time Capsule.
Ability to use Terminal to complete tasks.
Excellent interpersonal, organizational, and communication skills.
Customer service skills, including working with customers over the phone on some projects.
Strong attention to detail.
Ability to work independently and as part of a team.
Ability to analyze and evaluate customer needs.
Ability to prioritize and meet deadlines in a fast-paced environment.
An associate or bachelor degree, or equivalent work experience.

Responsibilities

Learn and perform data recovery work.
Troubleshoot and upgrade computer hardware components.
Work with customers over the phone on some projects.

Desired Qualifications

Apple Certified Macintosh Technician certification is preferred but not required.
Apple Genius or Apple Expert experience is a plus.

Seeking a candidate with 2–4 years of IT / Desktop Support and troubleshooting experience on the Macintosh platform (iOS) who is excited to learn the art of data recovery. Apple Genius and/or Apple Expert a plus.

Education
Associate/Bachelor Degree or equivalent work experience

Required Skills and Experience

ACMT preferred, but not required
2–4 years experience in an IT / Help Desk / Desktop Support / Apple Genius / Apple Expert environment
Familiarity with all native Apple applications
Maintains knowledge of current technology
Experience and understanding of computer hardware components for troubleshooting and upgrading purposes
Demonstrated experience in information technology operations
Familiarity with all Apple products including iPhone, iPad, and Time Capsule
Using Terminal to complete tasks
Must have passion for staying ahead of current and future technologies
Excellent interpersonal, organizational, and communication skills
Great customer service skills are required as you will need to work with customers over the phone on some projects
Strong attention to detail
Able to work independently as well as part of a team
Able to analyze and evaluate customer needs
Able to prioritize and meet deadlines in a fast-paced environment

If you have some of the qualifications but not all, please tell us why you think you should be considered.

Benefits

Competitive Salary
Monthly Bonuses
401K Retirement Plan
Medical Insurance
Dental and Vision Plan
Ongoing Training
Paid Holidays
Maternity/Paternity Leave
Events and Celebrations
Subsidized Stocked Refrigerator
Friendly Workspace
Green Business

From Employees on Glassdoor

Fun work environment, rewarding knowing that we get irreplaceable data back for customers.
Amazing work environment. Excellent incentives that encourage us all.
Friendly, inviting, and supportive work environment.
Great training, room for growth.
Engaging and manageable workload.
Each day brings new challenges with new and older technology.
Snacks and beverages are stocked regularly.
You feel valued as an employee. Comfortable work environment and strong incentives.
Drawings for various concerts, regular season and championship playoff (NHL, NFL, MLB, NBA) tickets, and other cool attractions are commonplace.
It’s been great to work as an individual to make a difference to customers and work next to others with that same goal.
Small business with a work environment that feels like a family, while also being known as the leader in data recovery.

About the Company

DriveSavers Data Recovery

Certified secure data recovery services

DriveSavers Data Recovery provides certified secure data recovery services for corporate, government, business, and consumer clients. Its engineers recover data from firmware and hardware failures, software corruption, SSDs, smartphones, encrypted devices, and other storage media across all operating systems. Work is performed in an ISO Class 5 cleanroom with engineers trained in encryption technologies, and the company is authorized by major storage device manufacturers. It recovers millions of files daily (about 5400 GB) and serves clients such as Bank of America, Google, NASA, Harvard, and the U.S. Army. Security and privacy are central: SOC 2 Type II, HIPAA, GLBA, SOX, and Data-At-Rest compliance, plus adherence to US government security protocols. DriveSavers aims to provide reliable data restoration while maintaining strict security and regulatory compliance for data storage, backup, and cloud providers across industries.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Novato, CA
Founded: 1985

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