Baggage Attendant

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.

• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 

• Be a part of the highly experienced team.

Key accountabilities

• Handle all guest luggage, throughout the guest journey, from arrival to departure, and ensure correct storage of luggage by following the correct procedures.

• Ensure prompt delivery and pick up of luggage to the guest accommodation by adhering to the guest service principles.

• Welcome guests in the main entrance, assist guests in getting in and out of vehicles.

• Possess in-depth knowledge of the hotel, immediate community, and Istanbul.

• Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

General requirements

• Experience and knowledge of hotel operations through a similar position, ideally to have a min of 1 year of relevant experience in a similar role.

• Hospitality-related certification or alternative.

• Passion and appreciation of quality luxury hotel service with exceptional communication skills.

• Excellent time management and organization, highly adaptable, naturally positive.

• Flexibility and capability of working under pressure. Highly committed, passionate, and able to work in different shifts.

• Fluent English and Turkish communication proficiency. Expertise in a different language would be desirable.

We would be delighted to receive your CV and will liaise directly with suitable applicants.