Administration Specialist

Location: Atlanta, GA

About Acrisure:

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with personalized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services – and beyond. Since 2013, Acrisure has grown in revenue from $38 million to ~$5 billion and employs ~20,000 colleagues in 19 countries. And this is just the beginning. To learn more, visit Acrisure.com.

Job Summary:

The Administration Specialist is a member of Acrisure Atlanta’s Administration Services Group (ASG), which helps large employers comply with Medical Child Support Order requirements under the Employee Retirement Income Security Act (ERISA). On behalf of employer clients, ASG administers Medical Child Support Orders, National Medical Support Notices, Healthcare Questionnaires, and other legal documents related to the enrollment of children in employer-sponsored health plans when required by law. The Administration Specialist is responsible for managing incoming and outgoing workflows to ensure the timely processing of requests and distribution of required communications. The role also includes processing Healthcare Questionnaires and responding to inquiries from employees of client organizations, custodial parents, family courts, and state Child Support Enforcement Agencies.

Job Responsibilities:

• Manage incoming and outgoing workflows to ensure the timely processing of legal documents and required communications in accordance with client service standards and regulatory requirements.
• Process Healthcare Questionnaires and other documents with accuracy and attention to detail.
• Respond to inquiries from employees, custodial parents, family courts, and State Child Support Enforcement Agencies in a professional and timely manner.
• Support clients' compliance with Medical Child Support Order requirements under ERISA while helping meet service level agreements and performance guarantees.
• Maintain accurate records and documentation within proprietary systems.
• Collaborate with team members to balance workloads, support departmental objectives, and ensure quality service delivery.
• Identify opportunities for process improvement and contribute to operational efficiencies.
• Meet established productivity, quality, and service performance expectations.

Job Requirements:

• High School Diploma or equivalent required; some college coursework preferred.
• Minimum of 1-2 years of experience in an office environment performing administrative duties such as filing, scanning, scheduling, and data entry.
• Experience in a service center, claims processing, or order processing environment preferred.
• Intermediate proficiency with Microsoft Excel and the ability to effectively utilize technology platforms and business applications.
• Strong data entry skills with a high degree of accuracy and attention to detail.
• Excellent verbal and written communication skills, including professional telephone etiquette and active listening abilities.
• Strong organizational, time management, and prioritization skills, with the ability to manage multiple responsibilities, adapt to changing priorities, and consistently meet deadlines.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to work both independently and collaboratively to achieve individual and team goals.
• Positive attitude, self-motivation, flexibility, and strong commitment to delivering high-quality customer service.

Onsite Amenities

• Fitness Center / Gym
• Full-Service Café / Coffee Shop in the building
• Concierge Services
• Dry Cleaning Service
• Hair Salon
• ATM Onsite
• Car Detailing Service
• 24-Hour Security
• Onsite Property Management
• Covered Parking / Building Parking
  
  

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Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.