Oracle

Builds databases, business apps and cloud services

Technical Operations Engineer 2

Site Reliability EngineeringConfirmed live in the last 24 hours

Full-timeJapanNo salary listedIn-person

About the Job

Requirements

Native-level Japanese language skill and business-level English language skill are required.
A bachelor's degree in computer science or equivalent work experience is required.
Experience with Linux system administration, networking, storage, compute, and virtualization is required.
Experience participating in or running incident bridges is required.
The role requires customer focus.
The role requires the ability to quickly learn new technical disciplines and train others.

Responsibilities

Operate production environments, including systems and databases, to support critical business operations.
Administer and analyze multiple production environments, and recommend new solutions to improve availability, performance, and supportability.
Provide escalation support for complex production-environment problems involving growth, scaling, cloud use, high performance, and high availability.
Install, monitor, maintain, support, and optimize production server hardware and software.
Provide escalated technical support for complex technical issues, including leading problem-management cases and providing management status.
Coordinate escalated support cases and lead internal technical resources and third-party vendors through resolution.
Coordinate storage infrastructure for Oracle system and database appliances.
Support Oracle production environments, including server operating-system and application upgrades, bug fixes, and patching.
Work on hardware and software standardization projects across the Oracle technology stack while maintaining expected cloud-environment uptime.
Provide rotating on-call support.

Desired Qualifications

Experience in cloud technical support, operations, a network operations center, or a similar area is preferred but not required.

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

Career Level - IC2

Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support on a rotating basis.

Requirements

Japanese Language Skill: Native level, English: business level
Bachelor's degree in computer science or equivalent work experience
Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization
Experience participating in or running incident bridges
Customer focus, passion for delighting customers
Experience in cloud technical support, operations, NOC or similar is preferred, but not required
Demonstrate ability to quickly learn new technical disciplines and then train others.

Requirements at a Glance

Experience Level: Mid
Education: Bachelor's

Benefits

401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

About the Company

Oracle

Builds databases, business apps and cloud services

Oracle builds databases, business applications, and cloud infrastructure for companies and public-sector organizations. Oracle Database stores and processes business data, while Oracle Cloud Infrastructure provides computing, storage, and networking for applications and AI workloads. Fusion Cloud Applications support finance, human resources, supply chains, and customer service, helping businesses manage everyday operations and reporting. Customers pay for cloud subscriptions and usage, software licenses, support, hardware, and consulting, with deployment options in Oracle's cloud or their own data centers. Oracle was founded in 1977 and is headquartered in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 1977

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