Nintendo

Video game developer and hardware maker

Associate Digital Operations Specialist - Eshop

Business OperationsPosted on Nov 9

Full-timeRedmond, WA, USA

About the Job

Requirements

The role requires a minimum of one to three years of related experience.
The role requires strong communication and presentation skills.
The role requires problem-solving skills.
The role requires the ability to work in a fast-paced, highly confidential environment with fluctuating priorities and deadlines.
The role requires experience executing complex programs and projects.
The role requires supporting projects and tasks across a variety of cross-functional areas.
The role requires experience with workflow process improvement, including identifying opportunities and developing solutions.
The role requires acute attention to detail.
The role requires excellent personal computer skills.
The role requires basic knowledge of theories, principles, and concepts within a job family, with exposure to current practices and procedures through coursework or an internship.
The role requires an undergraduate degree in a related field or equivalent experience.
Applicants must be legally eligible to work in the United States.

Responsibilities

Register, test, and release weekly software launches and updates.
Work with the project team to update and optimize content management systems.
Work with partner teams to ensure the timely release of new titles, updates, and download codes.
Test and verify new tool integrations and updates.
Report and track operational tool bugs.
Proofread copy, confirm specifications, and register digital content.
Identify and resolve digital distribution issues.
Support continuous process improvement activities to optimize systems and increase productivity.
Support initiatives such as Nintendo Switch Online, Nintendo News, download codes, the Gold Point program, and price promotions.

Desired Qualifications

Experience with project management tools such as Jira, Redmine, or Confluence is a plus.
Video game industry experience is a plus.
E-commerce experience is a plus.
Japanese language fluency is a plus.

Nintendo of America

About Nintendo of America: From the launch of the Nintendo Entertainment System^™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario^™, Donkey Kong^™, The Legend of Zelda^™, Metroid^™, Animal Crossing^™, Pikmin^™ and Splatoon^™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

SUMMARY:
Coordinates and registers digital software for the Nintendo eShop across all NOA territories and Latin American off-device commerce sites. Supports projects, digital games and Nintendo News releases, and digital download code delivery to internal teams and partners.

DESCRIPTION OF DUTIES

Registers, tests, and releases weekly software launches and updates.
Works with project team to update and optimize the content management systems.
Works with partner teams to ensure timely release of new titles, updates and download codes.
Tests and verifies new tool integrations and updates.
Reports and tracks operation tool bugs.
Proofreads copy, confirms specifications and registers digital content.
Identifies and resolves digital distribution issues.
Supports continuous process improvement activities to optimize systems and increase productivity.
Supports initiatives such as Nintendo Switch Online, Nintendo News, download codes, Gold Point program, and price promotions.

SUMMARY OF REQUIREMENTS

Minimum of one to three (1-3) years of related experience.
Strong communication and presentation skills.
Strong problem-solving skills.
Ability to work in a fast-paced, highly confidential environment with fluctuating priorities and deadlines.
Experience with execution of complex programs and projects.
Support projects and tasks in a variety of cross-functional areas.
Experience with workflow process improvement (identification and solutions).
Acute attention to detail.
Excellent PC Skills.
Experience with project management tools a plus (Jira, Redmine, Confluence).
Video Games industry experience a plus.
E-commerce experience a plus.
Japanese language fluency a plus.
Requires basic knowledge of theories, principles and concepts within a job family; has exposure to current practices and procedures through coursework or internship.
Undergraduate degree in a related field, or equivalent experience.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This position includes the base pay range listed below, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.

Pay Range:

$34.28—$54.81 USD

Pay Range: 34.28 - 54.81 USD

About the Company

Nintendo

Video game developer and hardware maker

Nintendo designs and publishes video games and gaming hardware. It runs consoles like Nintendo Switch, Wii, and Game Boy, delivering games through physical cartridges and digital downloads, often leveraging unique hardware features like motion controls and handheld-console hybrid play. Nintendo differentiates itself with a strong catalog of original IPs (Mario, Zelda, Pokémon, Donkey Kong, Animal Crossing) and an integrated hardware-software ecosystem, plus ventures into theme parks and films. Its goal is to entertain a broad audience with accessible, family-friendly experiences that create lasting fan communities.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Kyoto, Japan
Founded: 1980

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