R

RELEX Solutions

AI-powered SaaS for demand forecasting

Bilingual PMO Support Specialist

Full-TimeUpdated on 10/20/2026
No salary listed
Mid
Atlanta, GA, USA
HybridFlexible hybrid working from Atlanta.
Project & Program ManagementProject Management

About the job

Requirements
  • Professional fluency in spoken and written English and Spanish.
  • At least 2 years of experience in systems administration, PMO support, project coordination, or operations.
  • Strong proficiency with Jira, including project configuration, service desks, automation rules, and user and organization management.
  • Ability to maintain data integrity across multiple systems simultaneously.
  • Clear, professional written communication in English and Spanish to guide stakeholders to the appropriate process or resource.
  • Ability to handle high-volume, process-driven work with attention to detail and a methodical approach.
  • Ability to adjust priorities, learn systems and processes quickly, and translate changing organizational needs into practical ways of working.
Responsibilities
  • Set up, configure, and maintain Jira continuous-service and implementation projects, including customer organizations, user access, service-level agreement configuration, and automation rules.
  • Create and manage projects in OpenAir, including resource assignments, project hierarchies, and hour transfers between projects.
  • Keep Smartsheet project records synchronized with Jira and OpenAir throughout the project lifecycle.
  • Execute customer renamings and transitions across Jira, OpenAir, the customer database, and business intelligence reporting in coordination with Accounts Receivable and the business intelligence team.
  • Support project creation at kick-off and closure at go-live, including pre-closure handover requests to the support team.
  • Maintain standard implementation and partner-primed project templates as processes evolve.
  • Manage partner project manager access to OpenAir on RELEX-primed projects.
  • Coordinate ticket routing and automation setup for hybrid implementation and support scenarios at project handover.
  • Respond first to requests in the global help-global-pmo channel, triaging and resolving tooling and system requests from project managers and delivery leaders.
  • Provide bilingual support to project managers, consultants, and delivery leaders across Latin America and Spain, translating and clarifying PMO processes and system guidance as needed.
  • Liaise between global PMO processes and Spanish-speaking regional teams to communicate accurately and reduce language barriers.
  • Guide stakeholders in either language on PMO scope, escalation paths, and the relevant forms and portals for requests outside PMO ownership.
  • Collaborate with Accounts Receivable, business intelligence, RELEX Support, and Partner Success to resolve issues spanning multiple systems.
  • Identify and implement Jira automation opportunities to reduce manual administration, such as automatic assignees, ticket routing, and service-level agreement triggers.
  • Contribute to the PMO team's automation roadmap, including automating monthly clock and reporting activities.
  • Maintain process documentation and update knowledge base articles as systems and workflows change, including Spanish-language versions of key resources where needed.
  • Adapt PMO processes, documentation, and system configurations as business priorities and organizational needs evolve.
Desired Qualifications
  • Experience with OpenAir or similar professional services automation or time-tracking platforms.
  • Experience with Claude, ChatGPT, or similar artificial intelligence tools.
  • Familiarity with Smartsheet or comparable project-tracking tools.
  • Experience in a global software-as-a-service or professional services environment, particularly supporting Latin American or Iberian markets.
  • Exposure to Jira automation rules, advanced workflows, or Jira Service Management administration.
  • Comfort with process mapping and identifying automation opportunities in repetitive administrative workflows.
  • Additional language skills beyond English and Spanish.

About the company

R

RELEX Solutions

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RELEX Solutions provides a cloud-based software platform for retail and supply chain planning. Its tools use artificial intelligence and machine learning to help retailers, manufacturers, and distributors forecast demand, manage inventory, and optimize workforce planning. The platform works by integrating data from multiple sources and offering modules for demand forecasting, inventory optimization, and replenishment, all delivered as a software-as-a-service (SaaS) that updates continuously. This end-to-end approach differentiates RELEX from competitors by coupling multiple planning functions into one unified system with data-driven insights, rather than offering separate, standalone tools. The company’s goal is to help customers improve operational efficiency and reduce costs through more accurate forecasting and automated planning across the entire supply chain.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$794.6M

Headquarters

Helsinki, Finland

Founded

2005

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Simplify's Take

What believers are saying

  • H1 2026 new contract value rose 83%; North America rose 163%.
  • Dollar General, Best Buy Canada, and Stüssy expand RELEX across 2026.
  • 76 straight quarters of ARR growth and 250+ AI customers signal durable platform pull.

What critics are saying

  • Blue Yonder, SAP IBP, and o9 outgun RELEX in $3B+ enterprise deals.
  • Customer wins hinge on long implementation cycles, exposing revenue if projects slip into 2027.
  • A retail-heavy product mix makes RELEX vulnerable if grocery and discretionary demand weakens.

What makes RELEX Solutions unique

  • RELEX Open, launched May 7, 2026, unifies AI agents, systems, and workflows.
  • June 2026: RELEX spans retail, wholesale, and manufacturing across 700+ customers.
  • Its edge is retail-grade forecasting, replenishment, pricing, and store operations on one platform.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health Insurance
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Parental Leave
  • Home Office Stipend
  • Flexible Work Hours
  • Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
EuropaWire
Oct 8th, 2026
Valio and Aalto University launch Food 2.0 research into emotions and strategic decisions.

Valio and Aalto University launch Food 2.0 research into emotions and strategic decisions. Three-year collaboration with OP Pohjola, Accenture and RELEX Solutions will study how organisations pursue and implement ambitious choices amid disruption. The Food 2.0 research project explores how emotions influence strategic decisions and their implementation during periods of disruption. Valio, OP Pohjola, Accenture, RELEX Solutions and Aalto University are collaborating on a three-year Food 2.0 ecosystem research project into the role of emotions in strategic decision-making during disruption. Led by Professor Timo Vuori, the project will examine how leaders interpret uncertainty, evaluate alternatives and implement strategic decisions, and will develop and test research-based management practices. The initiative runs from June 2026 to May 2029 and aims to support sustainable growth, business renewal and international competitiveness. (PRESS RELEASE) HELSINKI, Finland, 8-Oct-2026 - /EuropaWire/ - Valio, OP Pohjola, Accenture, RELEX Solutions and Aalto University have joined forces in a new Food 2.0 ecosystem research project examining how companies make and implement strategic decisions during major disruptions. The Strategic Growth and Emotion Management in Disruption project focuses on the influence of emotions on the quality and ambition of decisions, including what leaders notice, how they assess opportunities and risks, and how effectively their strategic choices are implemented. The initiative aims to develop research-based practices that help companies improve strategic decision-making and pursue growth amid technological, geopolitical and sustainability-related disruption. While companies now have access to extensive data and increasingly sophisticated analytical tools, analysis alone does not determine strategic choices. Emotions can shape which signals decision-makers notice, how they interpret uncertainty, whether they pursue ambitious opportunities and the strength of organisational commitment to implementing decisions. These factors become especially important as artificial intelligence, geopolitical uncertainty and the sustainability transition reshape the business environment simultaneously. Studying strategic decisions as they happen. The project will study strategic decision-making and execution as these processes unfold within organisations. Researchers will investigate how boards, top management teams and other organisational actors interpret changes in their environment, assess strategic alternatives, make choices and turn those choices into action. Drawing on interviews, observations and organisational materials from several organisations, the research will place particular emphasis on the role of emotions in attention, communication, decision-making and action. It will also examine how leaders can manage these dynamics constructively. Beyond explaining these mechanisms, the researchers intend to translate their findings into practical tools. They will develop and test management practices to help organisations identify weak signals, consider alternative strategic options more openly, recognise emotional and cognitive biases, and secure commitment to strategic choices. "When companies face major disruption, the challenge is rarely a lack of data alone. Leaders also need to remain open to uncomfortable information, have the courage to consider sufficiently ambitious alternatives and create commitment to difficult choices. All of these processes are influenced by emotions. We want to understand these mechanisms and develop concrete practices that help companies make and execute better strategic choices," says Timo Vuori, Professor and leader of the research project. Supporting transformation across the Food 2.0 ecosystem. The research contributes to Food 2.0 by addressing a challenge shared by technological and sustainability transformations: enabling organisations to convert emerging possibilities into strategic choices, investments and effective execution. Transformation of the food system calls for new business models, improved use of data, circular economy solutions and collaboration across increasingly complex value networks. Companies therefore need to make long-term strategic decisions despite substantial uncertainty. Managing the emotions associated with uncertainty, ambition and commitment may become an important part of enabling this transformation. Valio, OP Pohjola, Accenture and RELEX Solutions are participating as company partners, while Aalto University is responsible for the research. This cross-industry structure will allow researchers and participating organisations to compare strategic and emotional dynamics in different settings and develop practices that may have broader applications. The organisations will meet regularly to discuss emerging findings and jointly develop practices. The wider objective is to improve companies' capacity to undertake ambitious yet well-founded strategic investments and implement them successfully, supporting renewal, sustainable growth and international competitiveness. The three-year project runs from June 2026 to May 2029. Food 2.0 builds the food system of the future. Food 2.0 is Valio's research, development and innovation programme aimed at building a future food system in which growth and added value are based on sustainable production. The programme brings together companies, research organizations and other partners to develop new solutions and capabilities across the food ecosystem.

PR Newswire
Sep 30th, 2026
Stüssy to connect global merchandise and inventory planning with RELEX.

Stüssy to connect global merchandise and inventory planning with RELEX. Sep 30, 2026, 12:18 ET Streetwear brand will bring forecasting, replenishment and financial planning together to improve sell-through, product availability and planning efficiency IRVINE, Calif., Sept. 30, 2026 /PRNewswire/ - RELEX Solutions has today announced that Stussy Inc., a global streetwear brand, has selected RELEX, provider of a unified, AI-native platform for retail and supply chain planning, to connect forecasting, replenishment and merchandise financial planning across its global operations. RELEX will support Stüssy across stores, e-commerce and distribution centers (DCs), helping the company improve demand forecasting, strengthen inventory decisions, and give planning teams more time for strategic analysis. Stüssy designs and markets men's and women's apparel and accessories, with products sold through its own stores as well as skate, surf, department and specialty retailers. The company operates a global business spanning North America, Europe and Asia. As Stüssy grows its global operations, connecting demand, inventory and financial planning across channels have become increasingly important. RELEX will support forecasting and replenishment alongside open-to-buy and merchandise financial planning. The unified approach will give teams better visibility into demand and lost sales, helping sharpen future buying decisions and improve sales and seasonal sell-through through stronger demand forecasting. Stüssy has selected Neos by Argon, a RELEX partner providing implementation expertise, to help bring the planning approach into operation across Stüssy's network. "Stüssy knows where it wants to take its planning organization and has set a clear bar for what success looks like," said Frank Lord, Chief Revenue Officer, RELEX Solutions. "Better visibility into customer demand will help the team make more informed buying decisions and plan with confidence and we're excited to support them as they build for the next stage of growth." About RELEX Solutions RELEX Solutions provides an AI platform for intelligent decision-making and automation across complex operational environments. Trusted by 700+ customers globally, RELEX helps retailers, manufacturers, and wholesalers plan, decide, and act across demand, inventory, merchandising, pricing, and supply chain operations. Built on two decades of domain expertise and a unified data foundation, the RELEX platform helps companies to deploy, connect, and scale capabilities on a single platform, to innovate at their own pace. Leading brands like ADUSA, Camco, Carhartt, COSMOS Pharmaceutical Corporation, Circle K, Dollar Tree and Family Dollar, M&S Food, PetSmart, Rituals, The Body Shop, The Home Depot, Sun Tire & Auto Service, and Vita Coco use RELEX to run and continuously evolve their operations. Learn more at: relexsolutions.com/customers SOURCE RELEX Solutions

Retail Technology Innovation Hub
Sep 28th, 2026
Healthy Options ramps up RELEX Solutions technology partnership across stores and DCs in Philippines.

Healthy Options ramps up RELEX Solutions technology partnership across stores and DCs in Philippines. Healthy Options, a Philippines' retailer of natural and organic products, has expanded its use of RELEX Solutions' platform, adding price optimisation, fresh optimisation, and pick to zero capabilities across its stores and distribution centres. The implementation is being delivered in partnership with Genie X. The retailer first deployed RELEX forecasting and replenishment capabilities in October 2025, consolidating supply chain planning across thousands of SKUs. Healthy Options had been managing pricing through manual, spreadsheet-based processes that made it difficult to react quickly to market shifts. As the company has grown, so has the complexity of balancing competitive pricing with margin protection and its positioning as a premium quality retailer. Price Optimisation will give Healthy Options access to price elasticity data to support pricing calls that keep the business customer centric without eroding margins. Fresh Optimisation will support the retailer in reducing waste, improving availability, and ensuring its fresh assortment consistently meets the quality standard customers expect. By running forecasting, replenishment, pricing, and fresh optimisation on a unified AI driven platform, it says it will be able to make more connected decisions across its operations. "As our business continues to grow, we need tools and capabilities to respond to the market with greater speed and confidence," says Romy Sia, Managing Director at Healthy Options. "Expanding our partnership with RELEX enables us to make smarter, data driven commercial decisions while staying true to what sets Healthy Options apart as a retailer: offering our customers the highest quality products while delivering exceptional shopping experience." "Retailers in this market move fast, and pricing decisions that take days instead of hours create real commercial risk," says John Boe, Senior Director at Genie X. "Working with RELEX, we're helping Healthy Options put the right data in front of the right people so every pricing call is grounded in what customers want and what the business needs." "Healthy Options saw strong results from their initial implementation and moved quickly to bring more of their commercial operations onto the platform," says Rod Talbot, VP APAC at RELEX Solutions. "This is the first fresh optimisation deployment we have delivered in the Philippines, and it reflects the growing confidence retailers in this market have in AI driven planning as a real commercial advantage." So hot right now RELEX Solutions is included in RTIH's first ever Retail Technology Hot 100 List. Launching in August, this sees Retailtechinnovationhub bringing you the hottest companies whose solutions and systems are helping drive the retail sector forward. Its Founder and Editor, Scott Thompson, drew up a list of 150 companies that had consistently been on his radar over the past 12 months whilst bringing its community the latest retail tech news and views that matter. These companies operate across the omnichannel retail landscape (stores, online, mobile, supply chain, payments etc). Its judging panel, including Vineta Bajaj, Group CFO, Holland & Barrett, Dan McGrath, JD Group Customer Operations, JD Sports, Dr. Astha Purohit, Director of Product Management, Customer Data and Identity, Walmart, and Paula Bobbett, Chief Data and Digital Officer, Boots, provided feedback on those who have the most innovative, forward thinking technology offerings and are also best addressing retailers' current challenges, painpoints, and opportunities. The judges used the following framework when making their picks: 1. Retailer problem fit - how meaningful, strategic, and widely felt the retailer pain being addressed is. 2. Production traction in retail (2025-2026) - real named retailer deployments, pilots. 3. Innovation and defensibility - genuine technical novelty paired with a defensible competitive position. And there was also a public vote, with thousands of members of its community of retail tech enthusiasts getting involved. Thanks to all those who took part! Based on the judging panel's feedback and the public vote, Retailtechinnovationhub then drew up its first ever RTIH Retail Technology Hot 100. So, without further ado, here are the 100 hottest global retail technology ventures right now. Drum roll, please...

Consultancy.nl
Sep 24th, 2026
My Jewellery engages IG&H for digital supply chain project.

My Jewellery engages IG&H for digital supply chain project. 24 September 2026 Consultancy.nl My Jewellery has selected IG&H as consulting partner for an international system implementation within the supply chain department. In 2011, Sharon Hilgers founded the jewellery and fashion brand My Jewellery, which sells necklaces, earrings and other jewellery and fashion products, among other things. What began as an e-commerce company has now grown into an international omnichannel retailer with more than 65 brand stores in the Netherlands, Belgium, Germany and France. My Jewellery generates annual revenue of more than €100 million. Within the supply chain department, My Jewellery has chosen RELEX as its new system for forecasting, replenishment and store allocation. With the introduction of the system, the company aims to optimise the inventory position in stores and e-commerce channels. The scale of the operation is underscored by the range of more than 24,000 different products. "We needed a system that helps us gain more insight into our inventory, organise omnichannel allocation more intelligently and give our teams more time for strategic decisions," says Cristiane Freitas, head of planning & allocation at My Jewellery. "RELEX stood out through its AI-driven capabilities for retail forecasting and replenishment and through the flexibility of the system." According to Freitas, the implementation also contributes to My Jewellery's broader digitalisation drive in merchandising, supply chain, finance and store operations. In addition, the system supports the retailer's growth objectives. My Jewellery wants to open more than 125 new stores in Europe over the next five years. IG&H on board as consulting partner. The project is being carried out in collaboration with IG&H. The consultancy is leading the implementation at programme level from the Netherlands and providing local project management in the four countries involved. "My Jewellery was looking for a clear and structured approach to smarter retail planning," says Jasper van Rijn, managing director at IG&H. "Together with RELEX, we are helping to create a scalable foundation that supports both operational efficiency and long-term growth, while keeping the IT burden on My Jewellery's team as limited as possible." IG&H is a certified partner of RELEX. The two companies have been working together on projects in the retail sector since 2024.

PR Newswire
Sep 22nd, 2026
Best Buy Canada selects RELEX to optimize forecasting and replenishment.

Best Buy Canada selects RELEX to optimize forecasting and replenishment. Sep 22, 2026, 04:00 ET Leading consumer technology retailer to improve product availability, inventory visibility, and planning automation across stores and distribution centers VANCOUVER, B.C. and ATLANTA, Sept. 22, 2026 /PRNewswire/ - RELEX Solutions today announced that Best Buy Canada, a leading retailer of consumer technology, has selected RELEX to optimize forecasting and replenishment across its retail network. With RELEX, Best Buy Canada will improve inventory visibility, automate planning processes, and support omnichannel operations across stores and distribution centers. Headquartered in Vancouver, British Columbia, Best Buy Canada operates more than 300 stores supported by two distribution centers and manages approximately 2.1 million SKUs. The retailer serves millions of customers throughout the country, making inventory visibility and planning efficiency critical to its operations. Best Buy Canada was looking for a solution to improve alignment between inventory and customer demand that would support driving greater efficiency across its growing network. RELEX's ability to incorporate supply chain constraints into replenishment planning, optimize inventory across channels, support large-scale retail operations, and automate key planning processes aligned closely with Best Buy Canada's goals. "Accurate planning is essential to meeting customer expectations in a competitive consumer electronics market," said Christian Trudel, VP Inventory & Merchandising Operations at Best Buy Canada. "RELEX gives us the tools to improve planning efficiency that supports delivering a better experience for our customers across Canada." "As retail operations become increasingly connected across stores, distribution centers, and digital channels, planning teams need tools that help them respond quickly and confidently," said Greg Westrick, Vice President at RELEX Solutions. "The ability to automate routine planning activities while maintaining visibility across the network can have a meaningful impact on both operational efficiency and customer experience. We're proud to support Best Buy Canada as they continue building a stronger foundation for planning and execution." About RELEX Solutions RELEX Solutions provides an AI platform for intelligent decision-making and automation across complex operational environments. Trusted by 600+ customers globally, RELEX helps retailers, manufacturers, and wholesalers plan, decide, and act across demand, inventory, merchandising, pricing, and supply chain operations. Built on two decades of domain expertise and a unified data foundation, the RELEX platform helps companies to deploy, connect, and scale capabilities on a single platform, to innovate at their own pace. Leading brands like ADUSA, Camco, Carhartt, COSMOS Pharmaceutical Corporation, Circle K, Dollar Tree and Family Dollar, M&S Food, PetSmart, Rituals, The Body Shop, The Home Depot, Sun Tire & Auto Service, and Vita Coco use RELEX to run and continuously evolve their operations. Learn more at: relexsolutions.com/customers About Best Buy Canada A wholly owned subsidiary of Best Buy Co., Inc. (NYSE:BBY), Best Buy Canada Ltd. is one of Canada's largest and most innovative omnichannel retailers, operating the Best Buy, Best Buy Mobile, Best Buy Express and Geek Squad (www.geeksquad.ca) brands. With over 300 Best Buy, Best Buy Mobile and Best Buy Express stores across Canada and an expanded assortment of lifestyle products offered through BestBuy.ca, Best Buy is a leader in total retail, catering to customers how, when, and where they want to shop. Best Buy Canada is committed to making a positive impact in the community with programs and partnerships that support youth to connect with technology to advance their education. For more information, visit BestBuy.ca. SOURCE RELEX Solutions