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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Financial Counselor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timePittsburgh, PA, USAIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • A Certified Revenue Cycle Representative (CRCR) certification is required within six months of hire; the company pays for it.
  • At least one year of customer service experience is required.
  • Demonstrate inquisitiveness and openness to innovation, including artificial intelligence, to explore improved processes and reduce friction in patient and client experiences.

Responsibilities

  • Assess and collect patient liabilities, including copayments, deductibles, coinsurance, and balances after financial assistance, using patient insurance and financial information to determine liability.
  • Communicate face to face with patients during their stay to collect estimated patient liabilities.
  • Work assigned patient access, insurance eligibility, and follow-up reports.
  • Facilitate daily in-house call reviews with relevant parties to verify that patients have a valid payor source and authorization on the account for the current stay.
  • Complete pre-registration and registration tasks, including registering patients at or before the date of service while attempting to collect their financial liability.
  • Monitor missed collection opportunities for process improvement and follow-up, and make at least three daily attempts to visit a patient's room when the patient was preoccupied during earlier attempts.
  • Note all accounts with patient liability daily.
  • Call patients who were unable to make payment while in-house.
  • Send post-discharge letters to patients detailing estimated liability and payment options.
  • Help patients sign consent-to-treat, observation, Important Message from Medicare, and other applicable registration forms.
  • Assist eligibility specialists with insurance verification, Medicaid and charity processing, and other tasks as needed.
  • Run a daily census to identify patients with potential eligibility.
  • Collect and organize outpatient orders for future and current dates of service using queues in revenue cycle systems.
  • Perform benefit education and validation, including face-to-face reviews of inpatient benefits and authorization, and collect inpatient, observation, and outpatient-in-a-bed liabilities.
  • Perform duties in accordance with organizational policies, processes, mission, and regulatory compliance requirements; work may include nights, weekends, and holidays.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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