Highmark Health

Health insurance plans and wellness resources

Patient Monitor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timePittsburgh, PA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
One year of previous patient care experience is required.
Must be capable of continuously monitoring multiple patients at one time.
Must have proficient computer skills.
Must have critical thinking skills and decisive judgment.
Must be able to work independently while maintaining accuracy, consistency, and patient confidentiality.
Must be able to use de-escalation techniques.
Must be able to communicate verbally, calmly, and courteously in stressful situations.
Knowledge of medical terminology is required.
Must comply with HIPAA, company data security guidelines, the Code of Business Conduct, applicable laws and regulations, and company policies and training requirements.

Responsibilities

Continuously observe and monitor multiple patients across the AHN network using patient monitoring software, recognize behavior that could result in potential harm, and verbally redirect patients using digital audio devices in their rooms.
Immediately communicate patient needs to nursing staff and provide courteous, positive, empathetic, and professional communication with internal and external customers and colleagues.
Provide shift-to-shift handoffs to virtual monitoring attendants and nursing staff regarding pertinent information and behaviors.
Timely provide floor staff with information when a patient appears to pose a threat to themselves or others; collaboratively identify and report patient safety issues; assure patient environment safety; identify potential room hazards and communicate them to hospital staff for immediate intervention.
Explain matters to patients as necessary without counseling or providing opinions, while maintaining patient dignity and privacy.
Demonstrate safe work practices, follow safety rules, help prevent unsafe conditions and behaviors, and participate in organizational and department safety programs.
Perform other duties as assigned or requested.

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW:

This position will provide continuous observation and surveillance of multiple patients across the AHN network requiring close observation via a central command center. This position will work cooperatively with nursing and hospital teams across the network to maintain a safe environment and ensure optimal patient safety and comfort.

ESSENTIAL RESPONSIBILITIES

Maintains visual observation at all times, monitoring patient behavior and movements utilizing patient monitoring software. Recognizes behaviors that could result in potential harm to the patients and verbally redirects them over digital audio devices that is in patient room. (60%)
Immediately communicates needs to the nursing staff based on patient needs and assistance. Communicates with internal/external customers/colleagues in a courteous, positive, empathetic and professional manner. Provides shift-to-shift hand off to virtual monitoring attendants and nursing staff of pertinent information/behaviors. (10%)
Provides floor staff with information in a timely fashion when patient appears to pose a threat to themselves or others. Participates in a collaborative identification and reporting of patient safety issues. Assures patient environment safety. Identifies potential safety hazards within the room and communicates with the hospital staff for immediate intervention. (10%)
Provides patient with explanations as necessary but does not counsel or provide opinions while maintaining patient's dignity and privacy. (10%)
Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs. (10%)
Other duties as assigned or requested.

QUALIFICATIONS:

Required

High school / GED
1 year of previous patient care experience
Capable of continuous monitoring of multiple patients at one time
Proficient computer skills
Critical thinking skills
Decisive judgement
Ability to work independently while maintaining accuracy, consistency, and patient confidentiality
Ability to use de-escalation techniques
Ability to communicate verbally, calmly and courteously in stressful situations.
Knowledge of medical terminology

Preferred

None

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

About the Company

Highmark Health

Health insurance plans and wellness resources

Highmark Health provides health insurance plans in Pennsylvania, Delaware, and West Virginia for individuals, families, businesses, and Medicare beneficiaries. Plans are funded by premiums and government reimbursements, and cover services like doctor visits, hospital stays, prescription drugs, and preventive care, plus member tools such as symptom checkers, cost and coverage details, and OTC rapid test reimbursements. It differentiates itself through active community involvement and sustainability efforts, alongside a large, diverse member base and Medicare compatibility that influence plan design. The goal is to improve community health by offering comprehensive coverage and supportive health resources while operating in a responsible and sustainable way.

Company size: 5,001-10,000
Company stage: Grant
Total funding: $29.6M
Headquarters: Pittsburgh, PA
Founded: 1996

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