Ground Operations Improvement Specialist

Job Description

• Drive practical improvements across QantasLink’s airport operations and supplier network
• Build capability through operational training, coaching and continuous improvement
• Enjoy travel benefits and opportunities to grow across the Qantas Group

At the Qantas Group, we're united by our purpose: to make everyone feel proud to belong to the Spirit of Australia. Join a team where safety, collaboration, care, and innovation are at the heart of what we do, and where your work helps shape the future of aviation.

QantasLink connects regional communities across Australia through a network of regional airlines and aviation specialists. We play a critical role in connecting people, communities and businesses across the country.

The impact you'll make

• Lead operational improvement projects from initial concept through to implementation, review and sustained adoption across the QantasLink airport network.
• Develop and deliver engaging operational and compliance training aligned with approved procedures, operational requirements and recognised learning principles.
• Facilitate risk assessments, airport reviews, supplier health checks and assurance activities, ensuring findings and corrective actions progress through to completion.
• Support new airport start-ups, supplier transitions and operational change by developing practical implementation plans, communications and training materials.
• Partner with airport leaders, training teams, suppliers, regulators and support functions to strengthen safety, compliance, capability and operational performance.

Meet the team

Based onsite in Perth, you’ll join QantasLink Airports and report to the Manager Standards and Compliance. You’ll work closely with airport leaders, operational teams, training specialists and third-party ground service providers across the network. Together, the team supports safe, compliant and efficient airport operations by identifying risks, strengthening capability and implementing sustainable improvements. Priorities can shift as operational needs change, so you’ll bring sound judgement, a collaborative approach and the confidence to influence stakeholders across a geographically dispersed network.

What you'll bring

• At least five years’ experience across airport operations, aviation training, safety, compliance, risk, assurance or operational improvement.
• Strong knowledge of airport and ground operations within a complex, regulated environment.
• Experience developing and delivering operational training, coaching or capability development programs.
• Demonstrated experience leading improvement or change initiatives through implementation and review.
• Experience conducting risk assessments, audits, investigations or operational assurance activities.
• Strong facilitation, presentation and stakeholder management capability across operational and supplier groups.
• Analytical problem-solving skills, attention to detail and a commitment to safety and continuous improvement.
• A relevant tertiary qualification or Certificate IV in Training and Assessment is desirable.

Rewards and benefits

• Travel benefits you'll value: Enjoy discounted travel for you, your family and friends, plus deals on accommodation and holidays.
• Career pathways across the Group: Explore opportunities to grow your skills and build a long-term career across a range of roles and businesses.
• Flexibility and support: Access to leave options, wellbeing resources and programs designed to help you thrive at work and beyond.
• Recognition and rewards: Benefit from employee discounts, rewards and salary packaging options available across the Group.
• Be part of something bigger: Join a team that connects people, communities, and destinations every day.

Bring your spirit to ours

If this opportunity sounds like the right fit for you, we’d love to hear from you. Submit your application by 19 November 2026 and we’ll be in touch regarding the next steps in the recruitment process.

We're committed to creating a workplace where everyone feels included, valued and safe. We value the diverse lived experiences, perspectives and backgrounds of our people and are committed to fostering a culture of inclusion and belonging. We welcome applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds, identities and abilities. If you have any support or access requirements, we encourage you to let us know at any stage of the recruitment process.

Qualifications

Additional Information