Account Manager
Updated on 4/11/2024
HqO

51-200 employees

Workplace experience platform
Company Overview
HqO is on a mission to make the workplace a human place. HqO is composed of an award-winning app, analytics suite, hybrid work tools, and a flex space management system, the HqO Workplace Experience Platform empowers top employers and commercial property teams to create personalized experiences that engage and delight the people at their properties and inform data-driven decision making.
Real Estate

Company Stage

Series D

Total Funding

$169.7M

Founded

2018

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

5%

1 year growth

-5%

2 year growth

-24%
Locations
New York, NY, USA • Massachusetts, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
CategoriesNew
Sales & Account Management
Field Sales
Strategic Account Management
Requirements
  • 6 plus years demonstrated track record of growing existing business or bringing in new business in high tech, Enterprise/SaaS space
  • Consistent and proven delivery of attaining quota targets and expert pipeline management
  • Well versed in value based solution selling
  • Passionate about forecast accuracy and dedicated follow up skills
  • Extremely well-versed in commercial real estate is a plus
  • Great presentation skills along with high confidence in engaging with decision makers
  • Powerful communication and interpersonal skills
  • Adopt a positive and engaged approach to working collaboratively with internal colleagues and external partners
  • Inspired by working in a constantly changing and evolving work environment where growth is non-stop
Responsibilities
  • Maintain and grow revenue within existing accounts by identifying new sales opportunities and managing them through to conclusion
  • Gain command of our corporate message, leverage data in our platform, and identify strategic growth opportunities to help clients understand and grow their business
  • Act upon or develop expansion strategies that engage with, and create meaningful relationships with senior customer stakeholders
  • Conduct well-informed and consultative meetings with senior level executives to demonstrate the business value of our product that clearly articulates our innovative products
  • Partner with other customer team members to continually map the account, ensure success is delivered, and identify and close organic expansion & upsell opportunities
  • Collaborate with other departments to ensure that your account’s needs are met & HqO understands what is needed to deliver on the needs of our customers
  • Maintain exceptional Salesforce hygiene to provide up to date and accurate ongoing forecasts. Track and report on account performance. This includes tracking NRR, customer satisfaction, and other key business outcome metrics to ensure that key accounts are performing at their best
  • Negotiate balanced renewals and expansions that profit our business while benefiting the client and manage the deal through legal negotiation