EMS Coordinator
No salary listed
Senior
Bachelor's
Dallas, TX, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
- A high school diploma or GED is required.
- Basic Life Support and Advanced Cardio Life Support certifications are required.
- EMT-P or LP certification is required.
- Five years of working knowledge of EMS processes and EMT/Paramedic scope of practice are required.
- Experience in a leadership position within a fire department or EMS agency is required.
- The ability to work within the scope of practice as an Emergency Department Technician is required as needed.
Responsibilities
- Act as the liaison to affiliated EMS and pre-hospital agencies serving the health care system catchment area.
- Coordinate pre-hospital communications with EMS providers and facilitate patient flow from the pre-hospital setting through acute care and back to the community.
- Work with team members and administration to improve customer satisfaction and results in the emergency department and hospital.
- Develop or implement methods to meet customer needs and accomplish objectives.
- Assist Stroke, Cardiac, and Trauma Coordinators as needed.
- Provide educational assistance to local EMS providers and coordinate quarterly continuing education for emergency department paramedics as needed.
- Assist the Materials Specialist with medical equipment training.
- Represent the hospital in EMS school activities, EMS student clinical scheduling, and contracts.
- Maintain records of educational activities and EMS/Emergency Department complaints.
- Receive and investigate EMS-related complaints from providers, staff, patients, families, and visitors; conduct follow-up interviews and report complaints to emergency department administration.
- Assist emergency department and hospital administration with EMS-related research and research EMS volume statistics for monthly, quarterly, and yearly reports.
- Create and maintain EMS dashboards and report relevant research to emergency department administration.
- Attend Chest Pain Committee and hospital community liaison meetings, including semi-annual Methodist Health System EMS meetings and North Central Texas Trauma Regional Advisory Committee meetings.
- Attend EMS- and fire department-related events and meetings as needed.
- Plan and host meetings and nursing/EMS conferences on EMS and hospital relationships and patient experience.
- Maintain working relationships with EMS providers through communication, collaboration, and education; meet with EMS and fire department leadership and other EMS liaisons quarterly as needed.
- Visit EMS and fire departments daily as required, follow up on outcomes for STEMI, trauma, CPR, and code stroke patients, and obtain EMS reports.
- Maintain the EMS lounge, printing equipment, room supplies, and appliances; manage EMS equipment storage and return equipment left in the emergency department.
- Assist EMS services with quality assurance processes as needed.
- Liaise between emergency department staff and EMS regarding clinical and professional interactions.
- Ensure EMS services provide appropriate documentation for patients brought to the emergency department.
- Work with emergency department leadership and the Emergency Management Department to develop mock mass-casualty incident and other drills.
- Assist with patient care in the emergency department within scope of practice during high acuity or volume or at the request of the emergency department manager; work with attending emergency department physicians.
- Lead challenging conversations and handle day-to-day interactions with patients, families, visitors, physicians, and hospital staff in a constructive manner.
- Assist the Emergency Department Educator with staff training, including Basic Life Support/CPR instruction, Caruth Initiative Grant education, and education on STEMI, stroke, mass-casualty incident, and trauma drills.
- Administer LifeNet operations and training and the EMS electronic medical records system.
- Maintain the mass-casualty incident disaster drill closet and equipment.
- Respond to Medical Emergency Response Team calls when available and assist the emergency department manager with the Code MERT policy and response.
- Develop and maintain Code MERT dashboards, collect and oversee Code MERT documentation, and maintain and oversee the emergency department patient follow-up program according to the current follow-up procedure.
- Maintain relationships with air-based, fire-based, private, and hospital-based EMS providers through communication, education, and public relations events.
- Match EMS records with hospital medical records as needed and follow up on EMS patients transported to Methodist Southlake Medical Center for process improvement.
- Report EMS-related complaints to emergency department and hospital administration.
- Perform duties within the scope of practice as an Emergency Department Technician as needed and complete other EMS-related tasks assigned by hospital administration.
- Administer product-line marketing to regional fire departments as directed by the executive team.
- Manage personnel in fire stations to encourage EMS use of Methodist Health System services by communicating changes, equipment, technology, and services.
- Plan strategies and monthly quota visits to fire stations.
- Create reports monitoring EMS utilization trends and communicate the information to the executive team.
- Tour new fire department command staff around the hospital and show existing command staff new facilities and amenities.
- Serve as a liaison between fire stations and hospital departments to address operational concerns and improvement opportunities; gather feedback, identify needs, and follow up with hospital communications to fire departments.
- Build hospital-fire department relationships through visits, telephone contacts, and timely attention to fire department needs and concerns.
- Communicate fire department contacts and interactions to the appropriate director or vice president.
Desired Qualifications
- A bachelor's degree is preferred.
- NREMT-P or RN certification is preferred.
- Prior experience in sales or business development is preferred.
About the company
Methodist Health System operates a nonprofit, faith-based network of hospitals and physician clinics across Dallas-Fort Worth, offering primary care, cardiology, orthopedics, women's health, gastroenterology, and emergency care. Its network includes several medical centers and Methodist Medical Group's clinics. What sets Methodist Health System apart is its covenant tie to the North Texas Conference of the United Methodist Church and its sizable charity care commitment. The goal is to improve and save lives through compassionate, quality healthcare.
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Headquarters
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Simplify's Take
What believers are saying
- Methodist Celina opened March 17, 2025, capturing explosive Collin County growth.
- Methodist Southlake earned Joint Commission heart-attack accreditation in 2025, strengthening cardiovascular referrals.
- Methodist Richardson’s pancreatic-cancer designation and Premier ranking widen high-acuity specialty traffic.
What critics are saying
- Pam Stoyanoff retires December 31, 2026, forcing a second-order leadership handoff in 2027.
- Methodist’s Celina, Southwest, and emergency-room expansions raise execution risk if volumes disappoint.
- Baylor Scott & White and Texas Health intensify North Texas competition for patients and specialists.
What makes Methodist Health System unique
- Methodist now runs 13 North Texas hospitals, including Celina, from one regional platform.
- Methodist Richardson ranked 13th in Premier’s 2025 Top 100 Hospitals, signaling clinical depth.
- Methodist won Glassdoor’s 2026 Best Places to Work, supporting stronger hiring and retention.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Wellness Program