Lessons Learned Knowledge Management Specialist

Job Description

ProSidian Seeks a Lessons Learned Knowledge Management Specialist (SCA Code: N/A) in CONUS/OCONUS - Richmond, Virginia to support an engagement for a combat support agency in the US Dept. of Defense who's Analytics Center of Excellence works to expand its capabilities to support the agency with cutting edge, operations research and data science analytics and by leveraging the latest developments in analytics technologies and methods.  The agency’s automated knowledge management system that supports the implementation of the Joint Lessons Learned Program with workflow processes that facilitate the collection, tracking, management, sharing, collaborative resolution & dissemination of lessons learned to improve the development/readiness of the Joint Force. 

The ProSidian Engagement Team Members work to provide Lessons Learned Program Knowledge Management Operational and Retrograde Support including analytical and program management support in the Lessons Learned (LL) Knowledge Management Program arena, principally focused on theater operations support, retrograde and the return supply mission areas.  This program will facilitate the collection of lessons learned, observations and recommendations relative to a wide range of Agency policies, practices, processes and procedures. 

The ProSidian Team shall provide experienced and knowledgeable consulting services in support of the Knowledge Management Program and collect data through the use of the DOD system of record, Joint Lessons Learned Information System (JLLIS), for knowledge management and lessons learned.  This includes executing the active deployment data collection process to include follow-on, pre-deployment, mid-tour, and post-deployment interviews while capturing new personnel insights and observations.  In addition, the Team shall also assist in the establishment of JLLIS sites in Agency HQ and field activities as necessary.  This support will include the implementation, set-up, training, maintenance, management and other assistance needed to fully integrate the JLLIS throughout Agency HQ and field activities.

The operational and retrograde knowledge management data and the data harvesting processes performed under this support will use the DOD system of record for knowledge management and lessons learned JLLIS on both the Non-classified Internet Protocol Router (NIPR) and Secret Internet Protocol Router (SIPR).  The client will provide listings of personnel/offices to be contacted and/or interviewed for retrograde knowledge management input and point of contacts at DLA HQ and field activities.  During a typical performance year, The ProSidian Team will be required to assist in up to 12 week- long on-site training events (one of which would be OCONUS), two 3-4 day Joint Training Conferences, and up to 3 two-day site visits to Agency CONUS depots. Additionally, there will be an indeterminate number of 1-day meetings held at locations other than The ProSidian Team/government work site.  Government transportation will be provided for such requirements.

This is a Key Personnel addition to the project.  Lessons Learned Knowledge Management Specialist Candidates shall work to support requirements for Program Support and primary role is to gather LL data. Perform LL information system operational tasks related to the development, operation, evaluation, and improvement of the LL Program. Recommend changes/updates for a more efficient LL Program to meet mission needs.

• Interfaces with the client on a day-to-day basis.
• Support the completion of specific tasks of a project within estimated timeframes.
• Supports presentations and client’s meetings.

Professionals in this role should be adept and experienced in developing and leading implementation of the Implementer-Led Design, Evidence, Analysis and Learning (IDEAL) knowledge management strategy principally focused on military theater operations support, retrograde and the return supply mission areas.  In addition, professionals will work closely with the Knowledge Management Communications and other key program staff to engage stakeholders in peer-to-peer collaborative learning.

The ProSidian Engagement Team shall support The Agency’s in-person knowledge sharing and gathering processes from conceptualization to implementation, coordinating the input from key stakeholders to drive content and managing the staffing and resources to ensure successful implementation.  This position will also lead the updating and expansion of applicable KM Systems to effectively facilitate real-time collaborative learning, facilitate peer-to-peer knowledge transfer, reach a broader audience, and address design and user challenges.

As a leader within the Knowledge Management (KM) team, this individual will also contribute to the overall KM strategy of program and enable team members and implementing partners (IPs) to better capture, generate, apply and share high quality information on food security practices.  LOE Estimates cover Knowledge Management Technical Leadership and Support (Approx. 30%) | Knowledge Management Event Management and Coordination (Approx. 30%) | Adaptive Management (Approx. 25%) | Administrative Support Services (Approx. 15%).

Qualifications

The Lessons Learned Knowledge Management Specialist shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position.  Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.

• 15 yrs. Minimum Education/Experience: Must possess a bachelor’s degree with a minimum of 5 years’ experience in DoD Supply Chain Management. Logistics and/or management science experience required. Required Clearance: Secret
• Demonstrated success managing and facilitating medium- to large-scale face-to-face meetings and participatory learning events
• Experience in leading knowledge management and socialization activities for international development and emergency projects
• Proven project management skills, and ability to work with diverse and high skilled personnel in fast-paced team environment
• Experience leading or participating in a project to develop or overhaul a program’s website and responsibility for keeping content current and relevant
• Excellent oral and written communication skills in English
• Intermediate to advanced skills in Microsoft Office applications, primarily Word, Excel, and PowerPoint
• Experience using webinar platforms
• Highly collaborative team player with willingness to pitch in as needed and ability to work on tight deadlines at times
• Willing and able to travel up to 25% of the time - primarily internationally.

Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.

TRAVEL:  Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations.  LOCATION:  Work shall be conducted at the CONUS/OCONUS - Richmond, Virginia

• U.S.  Citizenship Required
• Excellent oral and written communication skills
• Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
• All ProSidian staff must be determined eligible for a “Facility Access Authorization” (also referred to as an “Employment Authorization”) by the USG’s designated Security Office.

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Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.  

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools –  understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

• Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: FSAs  help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants foremployment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL"  - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.

ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

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