Senior Soft Services Manager

The Role of theSeniorSoftServices Manager 

Based at our Philippines Technology Campus in Batangas province and reporting directly to the Philippines Head of Facilities, this role will own the strategy, development, and execution of allSoftServices programming to ensureallworkspacesacross Campus meet our best-in-class standards and regulatory protocols. Critical to success in this role will be strong organization, business strategy, people development, and management skills. The SeniorSoftServices Manager will proactively engage with stakeholders and leadadedicated team to provideworkplacesolutionstomeet ambitious organisational targets whilepromotinguser experience and engagement acrossdiversebusinessunits.

Main Duties&Responsibilities:

Programs & Strategy:Design and deliver the long-term strategy forSoftServicesat the Philippines Technology Campusincluding but not limited to:

• Catering

• Events Management

• Housekeeping

• Transportation

• Waste Management & Sustainability 

• Reception & Mail Services 

• Fitness & Wellness 

• Help Desk & Site Services 

• Site utilization & planning 

• Workplace Communications

• Storage Management 

• Supply Management & Forecasting

Technical ExpertiseAreas: 

• Ability to run and deliver multiple RFPs on an annual basis, ensuring best value for service performance in all areas.Leadend to endvendor sourcing, contract negotiations, renewals, and performance reviewsfor all Soft Services suppliers/programs.

• Familiarity withcomplianceandapplicable health, safety, and food handling regulations.

• Business casing & executive reportingproficiency

• Support troubleshooting of complex technical problems and provide suitable solutions. Coherently present solutions and justify the resourcesrequired

• Identifyand propose innovativenew approachesand models for the delivery of keyworkplaceimprovementactivities

Leadership Capabilities: 

• Lead and direct theSoft Servicesteam toensure allworkplacerelatedrequirementsare delivered on time, on budget, and withmaximum value to the business

• Coach the internal & externalSoftServices teams through the required business casing and governance processes, supporting with securing the necessary approvals before any works arecommenced. 

• Lead the training and developmentof theSoftServices team, engendering a culture of continuous professional developmentand excellence 

• Create an environment ofbest practices and lessons learnt sharing, as well as standardise work processes and proceduresto ensure consistency and reliability 

• Be the single point of contact forPTCSoftServicesleadership related items, providingconsistent,accurateupdates tothe Estates & Facilities LT teamfor onward communication to Dyson Executives

• Represent theSoftServices team, vendors, and programs to local Philippines stakeholders to ensure business needs are met holistically

BudgetManagement:

• Own all Soft Servicesspending,including but not limitedto:creating spend forecasts,tracking actualspends against forecast, developing mitigation strategies toensureperformance to budget, and ensuring all necessary approvals are received prior to spend commencement

• Work closely with HR and other BPs to proactively predict workforce changesand net-new needsto ensurebudgets can be adaptedaccording to business use cases 

• Review, interrogate,and justifyCapex andOpexrequestsfrom the business,advocating forcost efficiencyat all times

Collaboration & Business Partnership

• Collaborate with other functions to meetSecurity,Safety,Environmental,andHealth &Safety compliancestandards

• Effectively coordinate activities with local stakeholdersand business unit partnersto ensure smooth delivery, transparency,and consistency

• Act as an advisor and advocator of effective industry practices and best-in-class practices.Influence partners & stakeholders to support meaningful investments with lasting business benefit. 

• Support othersite/region’s work requests when called upon.

About you

EssentialQualifications

• Bachelor’sor equivalent secondarydegree inFacilities Management, Hospitality Management, Business Administration, Operations Management, ora relatedfield.

• 10+years of working experience in facilities / estates and a minimum 5years'experience in a senior management roleand people management,

• Demonstrable leadership skills and strategic thinking,

• Thorough understanding of effective outsource delivery models,including proven experience leading multi-vendor service delivery programs.

• Highly proficient in systematic problem solving and process control techniques,

• Demonstrated experience managing catering, housekeeping, transportation,waste management,andworkplace service contracts.

• Comprehensive understanding of relevant local codes of practices, including safety,healthand environment.

• IT skills–experience with FM hardware solutions andproficiencyin software solutions (IWMS systems,Microsoft package software-particularly Excel and PowerPoint, etc.)

Desirable:

• Strong planning and organisational capability

• Excellent interpersonal skills; ability to build productive working relationships and influence stakeholders

• Highly proficient in strategic thinking and analytical skills 

• Strong teamplayer allied to an ability to workboth collaboratively andindependently

• Diligent, committed,and open tonew ideas

• Confident; comfortable with interacting with others, and willingness to show initiative.

• Assertive; readiness to press teams and suppliers to take remedial action whenrequired

• Professional certifications such as IFMA (FMP, SFP, CFM) or equivalent.

• Experience supporting large corporate campuses or multi-site operations.

• Sustainability or environmental program management experience.

• Experience in global or regional workplace operations.

• Knowledge of workplace experience platforms, CMMS systems, and service management technologies.