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Ikano Retail

Retail and consumer solutions provider

Customer Service and Shopping Experience Associate

Checkout & Customer ServiceConfirmed live in the last 24 hours
ContractPuebla, MexicoNo salary listedIn-person

About the Job

Requirements

  • Share IKEA’s values and vision, including teamwork, respect for others’ ideas, consideration for people and the planet, and a desire to learn and grow.
  • Be passionate about selling, understanding customers, and creating new shopping experiences.
  • Engage with positive and negative customer feedback to improve the shopping experience.
  • Work effectively in a fast-paced environment, manage frustration and stress, and focus on growth.
  • Have a genuine interest in the home, its decoration, and IKEA products and possibilities.
  • Be knowledgeable about processes that make the shopping experience easy for customers.
  • Have proven experience working in customer-centered organizations.
  • Understand local customer purchasing behavior.
  • Understand IKEA’s multichannel services.
  • Use computers and basic software such as Excel and Word.
  • Know IKEA’s information systems.
  • Know operational safety and security processes (SOP).
  • Be familiar with basic legal concepts and requirements related to third-party contracts.
  • Communicate effectively to persuade, negotiate, and lead.
  • Solve customer-related operational problems quickly.
  • Be detail-oriented, persistent, organized, and precise.
  • Work independently and reliably.
  • Make things happen with speed, simplicity, and flexibility.
  • Be available to work during the first and last hours of the day.

Responsibilities

  • Understand customers’ details, expectations, motivations, comments, suggestions, and complaints during their time in the store.
  • Respond to customers and create commercial shopping experiences, with a focus on returns and services.
  • Organize coworkers so they are in the right place at the right time and deliver the messages customers need.
  • Identify customer needs and expectations during store visits and propose commercial opportunities to improve their experience.
  • Analyze the customer journey, including what attracts customers and where their visits begin and end.
  • Follow up with internal and external providers on agreements and contracts that support correct store operations.
  • Coordinate with the team to keep operational areas functioning properly and meet Commercial Review requirements for the shopping experience.
  • Ensure shopping tools are available in the right place at the right time.
  • Learn the IKANO Code of Conduct and educate and train coworkers and external service providers on it.
  • Act as a responsible partner inside and outside the store, contributing positively to people and the planet.

About the Company

Ikano Retail

Retail and consumer solutions provider

Ikano Retail is part of Ikano Group, an international company network with about 8,000 employees across 11 countries. It operates in real estate, production, insurance, data analytics and retail, and focuses on making everyday life easier by providing relevant, affordable, and sustainable solutions built on fair terms. The company works by developing and delivering services and products across its diverse businesses to meet people’s needs and simplify their lives. What sets Ikano apart from competitors is its family-owned heritage (owned by the Kamprad family) and its broad, multi-sector approach that ties real estate, manufacturing, finance, data analytics and retail together under a shared mission, aiming for long-term sustainability rather than a single-product focus. Ikano’s goal is to create possibilities for better living for many people through collaboration and fair, affordable, sustainable solutions.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Luxembourg
Founded
1988

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