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First National Bank of America

Community bank: personal and commercial loans

Retail Loan Officer

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeEast Lansing, MI, USA

About the Job

Requirements

  • Prior experience in mortgage sales or processing, demonstrating a well-developed understanding of the mortgage process.
  • Strong customer service and relationship-building skills.
  • Strong communication skills via phone and email.

Responsibilities

  • Convert leads from inbound phone calls, internet leads, and emails.
  • Build and maintain long-term relationships and referral partnerships in all 50 states.
  • Guide clients through the loan process and gain referrals.
  • Serve as the liaison between the operations team, the client, and the client's realtor.
  • Manage the pipeline to ensure on-time closings.
  • Maintain monthly quotas.
  • Stay accountable to the team and supervisor.

About the Company

First National Bank of America

Community bank: personal and commercial loans

First National Bank of America operates as a community bank serving customers in Michigan with branches in East Lansing, Grand Rapids, and Traverse City. It offers personal banking, commercial loans, and mortgage loans, delivering tailored financial products and services to individuals, small businesses, and commercial clients. Its products are built around deposits, loans, and related banking services, paired with expert financial guidance and a focus on long-term relationships to help clients build value and equity. The bank earns revenue from interest on loans, banking fees, and investment income, and emphasizes resilience and prioritizing the interests of customers, staff, and shareholders. Its goal is to make banking a personal experience by delivering careful, client-specific financial decisions and strong local service that stands apart from larger, impersonal institutions.

Company size
Not listed
Company stage
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Total funding
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Headquarters
East Lansing, MI
Founded
Not listed

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