Staff Backend Engineer

New in Hatch: Dashboard + Conversations Page. A new level of visibility into your AI agents, human agents, and outcomes - so you can optimize faster and scale smarter. Today marks a big moment for Hatch, and here's why: Across the service industry, AI is driving revenue while reducing operational costs. But the most effective teams aren't replacing humans. They're operating in an AI-forward, human-in-the-loop model. This means that teams need a unified home where humans and AI agents work side by side, and where performance and outcomes can be monitored with total clarity. That said, Hatchify is excited to introduce two powerful updates designed to give teams unprecedented clarity into how their AI CSRs and human agents are performing: the all-new Dashboard and the Conversations Page. Together, they create a unified performance view that's clearer, faster, and more actionable than ever before. These updates aren't just improvements. They represent a shift in how teams can understand and optimize their entire operation inside Hatch. Why Hatchify built these features There are two things customers already love about Hatch. First, Hatch's flexible interface and customizable workspaces make it easy to scale operations while keeping teams efficient. Second, its reporting gives teams clear visibility into AI agent, human agent, channel, and campaign performance, along with appointments and sales. All of the data is accessible, insightful, and built to support growth. But as teams scaled with Hatch - adding new workspaces, expanding workflows, and bringing on more human and AI agents - Hatchify kept hearing the same theme: visibility was getting harder. Leaders wanted answers to simple but important questions: * What's happening across all my workspaces right now? * Are my bots performing well? * Which agents are active and driving results? * What's the actual outcome of the conversations Hatchify is having? * Where should Hatchify focus its improvements? The information existed, but it was scattered. Teams had to bounce between salesboards and scan contact cards to see the full picture. These two new features solve that problem by pulling everything together and adding a higher-level layer of clarity to how teams operate. Introducing Dashboard: your real-time command center The Dashboard is a brand-new, high-level view that pulls together everything happening across your Hatch ecosystem. Instead of piecing together data from different places, you can now open Hatch and immediately understand what's working - and what's not. Dashboard shows: * How many conversations each bot and human agent is handling * Real-time success and disposition rates * Which agents are active, overloaded, or inactive * Where each bot is deployed across campaigns * How bots compare to humans, side by side It's simple, visual, and instant. Whether you're overseeing one workspace or managing dozens, Dashboard gives you the clarity you need in seconds. This is something most platforms require custom reporting for. Now, Hatch gives it to you natively and in real time. Introducing the Conversations Page: One place for every outcome Alongside Dashboard, Hatchify is launching the new Conversations Page, a centralized place to review conversation outcomes from both human agents and AI CSRs. It gives you a clear view of the big picture and makes it easy to dive into the details. On the Conversations Page, you can: * Review how conversations concluded * Understand team performance * Identify where AI may need refinement * See results without digging through individual contact cards This page brings together information that was previously scattered across Hatch, making it the fastest way to understand what's happening at the ground level of your operations. Hatchify is just getting started, and there's more to come for the Conversations Page. Why these updates matter Together, Dashboard and the Conversations Page give teams something they've never truly had before: a unified, real-time performance view of both AI and humans across all workspaces. This means: * Faster insights * Less guesswork * Smarter automation decisions * Better coaching opportunities * Clearer understanding of what drives success * A more cohesive picture of your entire pipeline Hatchify designed these updates with a simple goal in mind: to make clarity effortless. Because when teams can see what's happening, they can improve faster and scale with more confidence. A step forward in the future of conversational AI The service industry is moving decisively toward an AI-forward, human-in-the-loop model, and and teams need the tools to measure and improve both. The launch of Dashboard and the Conversations Page deepens that foundation inside Hatch, creating a more transparent, more intuitive, and more data-driven platform. It's a meaningful step toward the operational infrastructure that will power the next generation of service businesses, and Hatchify is just getting started. Have questions? * Hatch customers, email [email protected], or reach out to your Account Manager here. * Non-Hatch customers, book a demo here!

SO pumped to share that Hatch has been acquired by Yelp!!! We led Hatch's Series A in early 2021. As soon as we could, we visited Chris and Bill at their first office in Richmond, VA. It's been an incredible ride ever since. It's difficult to overstate how dedicated and ego-less the entire Hatch team is, starting from the top. The path wasn't linear, especially post foundation models, but they showed up to every challenge with grit and heart. Getting to partner with them has been invigorating, fun, and a huge privilege. A big thank you to Blake Robbins for originally connecting us with Chris and to David Beisel for being such a fantastic partner to the company and co-investor. :) You both are the best and I look forward to many more partnerships together! | 17 comments on LinkedIn