JetInsight
Charter aircraft quoting and fleet management
Customer Success Manager
More locations: San Mateo, CA, USA
Remote in the continental United States; on-site option in San Mateo, California.
About the job
- 2+ years of proven success as a CSM or Account Manager ideally in a technology company
- An attitude that gets things done
- A desire to learn and immerse yourself in a new industry to truly understand the customer
- Track record of effective onboarding and long-term relationship management
- Strong problem solving abilities to quickly understand customer's core issues and find creative solutions
- Possess phenomenal communication and presentation skills
- Onboarding and training charter operators
- Driving adoption and usage of JetInsight's product and managing customer relationships
- Creating business success goals for operators, and proactively tracking metrics and engagement to ensure operators achieve value
- Identify opportunities to drive usage and adoption while working with cross functional teams
- An interest in aviation and/or the travel industry is a plus!
About the company
JetInsight is a subscription-based software platform for aircraft charter operators that provides quoting and fleet management tools. Operators use the platform to generate quotes, schedule flights, manage maintenance, track aircraft utilization, and enforce safety protocols—all in one system. The software helps improve safety, efficiency, and profitability by streamlining operations and optimizing how aircraft are scheduled and used. JetInsight differentiates itself by combining charter-specific tools with an emphasis on building the world’s largest network of on-demand aircraft, giving operators easier access to available aircraft and optimizing fleet utilization. Its goal is to help hundreds of U.S. charter operators run safer, more efficient, and more profitable businesses through a scalable, subscription-based solution.
Company Size
11-50
Company Stage
Series A
Total Funding
$140K
Headquarters
San Mateo, California
Founded
2014
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Simplify's Take
What believers are saying
- JetInsight updated release notes in 2026, signaling active product investment and shipping cadence.
- Careers and job posts describe fast growth, remote hiring, and expanding engineering capacity.
- AppsRunTheWorld lists enterprise customers like Advanced Air, evidence of operator adoption.
What critics are saying
- PitchBook says JetInsight has raised only $140K, limiting expansion and survival runway.
- FlightBridge and broader aviation ERP rivals like Leon Software compress JetInsight's differentiation quickly.
- If operator growth stalls, the trusted-network thesis collapses before category leadership forms.
What makes JetInsight unique
- JetInsight positions itself as business aviation's operating system, not just quoting software.
- March 2025 FlightBridge integration gave mutual customers seamless booking and vendor-status syncing.
- The platform already supports over 20 operators and 9,000 services through that integration.
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Benefits
Remote Work Options
Flexible Work Hours
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Professional Development Budget
Conference Attendance Budget
Stock Options
Company Equity
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Childcare Support
Elder Care Support
Gym Membership
Meal Benefits
Tuition Reimbursement
Professional Certification Support
Mentorship Program
Training Programs
Tuition Reimbursement
Relocation Assistance
Employee Stock Purchase Plan
Commuter Benefits
Legal Services
Employee Discounts
Company Social Events