Rentokil

Global pest control and hygiene services

Service Supervisor - Outdoor

Grounds & LandscapingConfirmed live in the last 24 hours

Full-timeBayan Lepas, Penang, Malaysia

About the Job

Requirements

A minimum diploma in a related discipline of studies and a proven track record in managing staff.
Good interpersonal, communication, and people skills.
Maturity and ability to manage a team of 10 members.
A positive, results-oriented approach, with drive and initiative.
Computer skills.
Willingness to travel to client locations.
Willingness to obtain a Goods Delivery License if shortlisted.
A valid driving license, as driving is part of the job requirement.
Own vehicle and Malaysian citizenship or relevant resident status.

Responsibilities

Plan and check service schedules using the in-house system.
Manage and train service staff to improve service quality.
Ensure team members provide quality and timely services according to schedule.
Spend 20% of available supervision time conducting quality assurance checks on completed services.
Perform quarterly field attachments with team members.
Prepare and present weekly reports on team members’ reviews.
Maintain accurate branch service-vehicle records covering road tax renewals, maintenance due dates, repair costs, fuel usage, and driver logs.
Manage and control the branch fleet of service vehicles cost-effectively without compromising safety.
Ensure new businesses are completed within 10 working days of service agreement or job confirmation.
Ensure each service team is route-ridden once every two months.
Present monthly service capital expenditure requests to the Branch Manager.
Prepare and dispatch required returns and reports to head office accurately and promptly.
Conduct quarterly formal meetings with technicians.
Provide the Service Manager with monthly status reports covering service status, customer issues, supervisor issues, and other issues.
Recruit new Service Technicians, subject to prior approval from the AOM.
Induct, train, and manage service staff effectively.
Maintain staff morale and ensure staff understand the Company’s objectives and policies.
Provide continuing training and practical field assistance and guidance to maintain service staff competence.
Develop customer relationships through work knowledge and ownership of service problems.
Ensure all customer complaints are attended to within 24 hours.
Ensure Service Supervisor duties are audited monthly and each Service Technician is audited at least once every two months.
Ensure chemicals are handled, stored, and applied according to Company safety standards, without exposing staff to undue risks.
Ensure service vehicles are roadworthy and safe through monthly inspections.
Promote good and safe working practices by personal example.
Maintain cooperative relations with the sales team and provide sales leads and useful customer feedback.
Support the sales team in achieving branch sales targets.
Improve pest management knowledge through private study, association membership, course attendance, technical literature, and practical field experience.

Desired Qualifications

Excellent planning, management, and supervisory skills.
Ability to multitask.
Versatility in building rapport with people at all levels.
Multilingual verbal and written communication in English and Bahasa Malaysia, including clear conversation in both languages.
Commercial acumen.

Service Supervisor - Outdoor (Bayan Lepas)

Rentokil Initial · Bayan Lepas, Malaysia · Full-time · Posted 2026-10-07

Workplace: on_site

Department: Operations / Technical Services

Description

In this role you will be responsible for:

Plan and check service schedules via in-house system
Manage and train service staff in order to improve the service quality
Make sure team members provide quality and timely services as per scheduled
Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
Perform quarterly field attachment with team members
Prepare and present weekly report on team members’ review

A. Service

To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
Ensure each service team is route-ridden once every 2 months.

B. Stocks

To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
To conduct a formal meeting Quarterly with Technicians.
To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

Recruit (subject to prior approval from AOM) new Service Technicians.
Induct, train and manage service staff effectively.
Maintain a high level of morale amongst your staff.
Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
Ensure that all customer complaints are attended to within 24 hours.
Ensure that Service Supervisors duties are audited monthly.
Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
Support the sales team in achieving the sales targets for the branch.
To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

Requirements

The ideal candidate will possess:

Minimum a Diploma in related discipline of studies with proven track record in managing staffs
Possess good interpersonal, communication and people skills
Mature and able to manage a team of 10 members
Positive, result oriented, has good drive and initiative
Computer skill is essential
Willing to travel to client places
Keen to take Goods Delivery License (GDL) if shortlisted
Required valid driving license because driving is part of the job requirement for this designation
Possess own vehicle, is a Malaysian or hold a relevant resident status
Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

Excellent planning, management and supervisory skills
Ability to do multitasking job
Versatility to build rapport with people at all levels
Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
Commercially focused acumen

Benefits

Rewards and Benefits

Attractive base salary and contractual bonus
Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
Out-patient & Specialist Coverage
Dental & Optical Coverage
Additional Retirement benefits
Staff Purchase Plans

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn Bhd

No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang

Apply

Apply at Rentokil Initial

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size: 10,001+
Company stage: IPO
Headquarters: Crawley, United Kingdom
Founded: 1925

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