Kitchen General Helper - Busy Retail Food Site

Job Description

The Team Member is responsible for providing excellent customer service, preparing food and beverages according to Tim Hortons and Sodexo standards, maintaining food safety standards, and ensuring the restaurant remains clean, organized, and fully stocked at all times.

Key Responsibilities

Customer Service

• Greet customers in a friendly and professional manner.
• Take customer orders accurately and efficiently.
• Suggest menu items, combo meals, and promotions.
• Resolve customer concerns promptly and professionally.
• Maintain a positive customer experience at all times.

Food & Beverage Preparation

• Prepare coffee, tea, cold beverages, and specialty drinks.
• Prepare bagels, soups, sandwiches, wraps, and other menu items.
• Follow Tim Hortons, Sodexo, HACCP, and food safety standards.
• Ensure product quality, freshness, and proper presentation.
• Record food and equipment temperatures as required.

Cleaning & Sanitation Duties

• Clean and sanitize counters, coffee stations, and customer service areas.
• Wash and sanitize food preparation surfaces and equipment.
• Clean coffee brewers, iced coffee machines, hot beverage dispensers, and blenders.
• Sweep and mop floors throughout the shift and at closing.
• Empty garbage and recycling bins and replace liners.
• Clean dining tables, chairs, condiment stations, and customer seating areas.
• Clean refrigerators, freezers, microwaves, and food display cases.
• Maintain cleanliness of sinks and dishwashing areas.
• Restock cleaning supplies and paper products.
• Follow daily, weekly, and monthly cleaning schedules.
• Complete cleaning checklists and sanitation logs.
• Ensure washrooms (if assigned) are clean and stocked.
• Maintain a clean backroom and storage area.
• Report maintenance, pest control, or sanitation concerns immediately.

Food Safety & Compliance

• Follow HACCP policies and procedures.
• Complete food safety, temperature, and cleaning logs.
• Participate in safety meetings and training sessions.
• Wear required PPE and follow health and safety regulations.
• Complete audits and operational checklists as assigned.

Inventory & Stocking

• Replenish cups, lids, napkins, sugar, milk, and condiments.
• Stock food displays and merchandise products.
• Rotate products using FIFO principles.
• Notify supervisors of low inventory levels.

Qualifications

Preferred Qualifications

• Previous Tim Hortons, Subway, Starbucks experience is asset
• Experience in food service, retail, cafeteria, coffee shop, or hospital food operations.
• Knowledge of food safety, sanitation, HACCP, and occupational health and safety procedures.
• Cash handling and POS experience.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize duties during busy periods

Additional Information

Ready to be part of something greater? Apply today! 

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.   

   We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.   

Thank you for your interest in Sodexo. 

Please note that only those candidates under consideration will be contacted.  

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