WHY SAFETY?
At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically and proactively detect, remove, and prevent problematic content and behavior, and we make Roblox accounts secure and free from compromise. We also keep the platform compliant for changing regulations and growth markets. We cover a broad area of the tech spectrum, including machine learning, experimentation, automation, highly scalable distributed backend systems, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this toolbelt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world.

WHY CUSTOMER CARE

We are looking for a Principal Engineer to join our Customer Care team within the Trust & Safety organization. In this role, you will reveloutionize Roblox user’s customer support experience by developing next-generation, AI-powered solutions at scale. You will collaborate closely with customer support agents and the Roblox development community to design and implement innovative technical solutions to complex challenges.

You Will:

• Collaborate cross-organizationally with engineers, product managers, data scientists, and management at all levels
• Decompose strategic problems facing the Roblox community into smaller, more tractable problems
• Craft creative, unconventional technical solutions that will improve the usability, security, and scalability of Roblox accounts to our large, globally distributed, user base
• Provide technical leadership on a team of 20+ ICs in addition to other cross-functional collaborators
• Provide cross organizational technical leadership to identify and solve hard usability, scalability, and security problems
• Be entrepreneurial! This is a team that welcomes organic project proposals.

You Have:

• 9+ years of domain experience working Growth, Security, or Authentication. Influenced other teams or organizations without appointed authority
• Experience landing high profile features as part of a cross-organizational collaboration
• Proficiency with one of C#, C++, GoLang or Lua

You Are:

• A Technical Leader: You have initiated and facilitated complicated technical solutions. Your technical expertise influences product direction. You foster a culture of technical excellence
• Analytical: Excited to investigate large, ambiguous problems, and quantify the problems and the solutions. Willing to experiment. We are a data informed team. Experiments are a crucial part of that
• User Oriented: You always start with the needs of the user, whether they are Roblox users or internal engineers before architecting a solution
• Team Oriented: You lift up your peers and find ways to make the team stronger.