Patient Support Specialist
LUX Infusion
Patient Support Specialist
LUX Infusion
Outpatient infusion centers for IV therapies
At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.
As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.
Schedule: Monday–Friday, 8:00 AM–5:00 PM PST
Location: On‑site — Van Nuys, CA
(Work location subject to change based on business needs)
$500 Sign-On Bonus | $500 After 6 months
At LUX Infusion, we’re reimagining infusion care as something more human, more supportive, and more connected. Continuity of care matters — and the work that happens between prescriptions and refills plays a critical role in helping patients stay confident, informed, and on therapy.
We’re looking for a Patient Support Specialist who wants their work to mean something — someone who brings care, accountability, and purpose to patient outreach, refill coordination, and pharmacy support.
The Patient Support Specialist helps ensure patients receiving specialty or infusion therapies experience smooth, uninterrupted care. By coordinating refills, documentation, and authorizations, this role supports patients while enabling pharmacists and clinicians to focus on safe, effective treatment delivery.
In this role, you’ll contribute to work that:
Every refill coordinated and every question answered helps maintain trust and continuity.
In this role, you will:
You may be a great fit if you bring:
Required Qualifications
Preferred Qualifications
You don’t need to check every box — we care just as much about how you support patients as your experience.
At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection.
Here, you’ll find:
Come help support patients through every refill and every step of care — and see what’s possible when care comes first.
The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at [email protected] or 954.385.7322 x 1425.
While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Employees are expected to:
All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.
The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.
This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.
Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.
LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Pay Range/Rate 25 - 27 USD
Outpatient infusion centers for IV therapies
LUX Infusion provides ambulatory infusion services in Alaska, delivering IV and injectable therapies outside hospital settings in spa-like centers in Anchorage, Palmer, and Fairbanks. A clinical team of physicians, nurse practitioners, and infusion nurses works with referring providers to manage patient care plans, while centers handle pre-authorizations and financial assistance for patients with private insurance, Medicare, and Medicaid. In 2025, it was acquired by BioMatrix Infusion Pharmacy, integrating its operations into BioMatrix’s national ambulatory infusion network to expand reach. The company holds NICA accreditation and the AICE-Ambulatory Infusion Center of Excellence designation, and aims to offer high-quality, patient-centered outpatient infusion care that lowers medical costs and provides an alternative to hospital-based treatment.
Explore more opportunities at LUX Infusion