Revenue Operations Manager - Partner & Channel Operations

Job Description

Quadient is seeking an experienced Revenue Operations Manager – Partner & Channel Operations to oversee the systems, processes, and data that support our partner and channel business.

Reporting to the Director of Global Revenue & Business Operations, you will play a critical role in strengthening our partner ecosystem by ensuring accurate pipeline and revenue attribution, timely partner commission payments, and reliable reporting that enables informed business decisions.

You will manage our partner technology platforms, including Impartner, PartnerStack, and Crossbeam, while collaborating closely with IT to ensure seamless integration with Salesforce.

Working cross-functionally with Channel, Sales, Marketing, Finance, and other key stakeholders, you will help build a scalable, efficient, and data-driven partner operations function that supports long-term revenue growth.

Key Responsibilities

Partner Systems & Integrations

• Manage the administration, configuration, and ongoing optimization of partner relationship management (PRM) platforms, including Impartner and PartnerStack, and their integration with Salesforce.

• Support the consolidation and optimization of partner and channel operations tools.

• Ensure accurate, reliable, bidirectional data synchronization between PRM platforms, Salesforce, and other ecosystem tools.

• Monitor integration performance, identify issues, and collaborate with IT to resolve them.

• Leverage Crossbeam account-mapping data to identify customer and pipeline overlap, prioritize co-selling opportunities, and support partner recruitment.

• Evaluate and implement technology, automation, and AI solutions that improve operational efficiency and reduce manual processes.

Partner Program & Deal Operations

• Support the development and administration of pipeline attribution frameworks that distinguish between Channel, Marketing, and Sales contributions.

• Operationalize partner programs, tiers, benefits, and incentive structures, ensuring consistency across systems and processes.

• Improve end-to-end deal registration processes, including approvals, channel conflict resolution, and rules of engagement between direct and partner sales teams.

• Collaborate with Deal Desk, Finance, and Legal to support partner quoting, discounting, and agreement workflows.

Partner Commissions & Financial Operations

• Oversee partner commission and payout processes, ensuring accurate calculations, adherence to established procedures, and timely payments.

• Maintain transparent and auditable commission processes.

• Partner with Finance to manage accruals, reconciliations, and financial controls related to partner fees, rebates, and referral payments.

Reporting, Analytics & Business Insights

• Develop and maintain dashboards and reports tracking partner-sourced and partner-influenced pipeline, bookings, win rates, deal velocity, and overall partner performance.

• Establish and maintain consistent partner attribution models and reliable performance metrics.

• Provide actionable, data-driven recommendations to Channel and go-to-market leadership.

• Support forecasting, quarterly business reviews (QBRs), and partner performance evaluations.

Process Improvement & Enablement

• Design, document, and continuously improve scalable processes throughout the partner lifecycle, including recruitment, onboarding, enablement, co-selling, and payouts.

• Promote strong data governance and data quality standards across Salesforce and integrated systems.

• Collaborate with the Revenue Enablement team to develop and maintain a centralized repository of partner operations documentation.

• Train and support Sales, Channel, Partnerships, Marketing, Finance, and other relevant teams on systems, processes, and operational best practices.

Qualifications

• 10+ years of experience in Revenue Operations, Sales Operations, or Partner/Channel Operations within a B2B SaaS environment, including at least 3 years supporting partner or channel sales models.

• Strong hands-on Salesforce experience, including objects, Flows, reporting, and dashboard development.

• Experience administering partner relationship management platforms such as Impartner, PartnerStack, or similar solutions, including CRM integrations.

• Strong understanding of SaaS revenue models and performance metrics, including ARR, NRR, pipeline coverage, and customer acquisition cost (CAC).

• Knowledge of partner sales models, including referral, resale, and co-selling arrangements.

• Excellent analytical and problem-solving skills, with the ability to translate complex information into clear business recommendations.

• Strong communication, collaboration, and stakeholder management skills, including the ability to influence cross-functional teams without direct authority.

• Exceptional attention to detail, organizational skills, and a continuous improvement mindset.

Preferred Qualifications

• Salesforce Administrator certification.

• Experience with Crossbeam, Eloqua, PandaDoc, or comparable ecosystem management, marketing automation, and document management tools.

• Familiarity with partner commission management or incentive compensation platforms.

• Experience using business intelligence tools such as Tableau or Power BI.

• Knowledge of integration and workflow automation platforms.

• Experience leveraging AI to automate reporting, improve data enrichment, or streamline partner operations.

Additional Information

This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected. 

Compensation: 90000 to 100000 (CAD) (YEARLY)