About the Team

Since launching alcohol delivery in 2020, DoorDash has added 30,000+ stores to our platform across most major US markets. As we continue to scale our business, we’re looking to add a rock-star Senior Associate to own merchant experience and growth! Our team of 15 sits within the broader New Business Verticals organization, and oversees the alcohol business, including growth, the liquor store P&L, and the merchant experience. Join us in our global mission to empower and grow local economies!

About the Role

You will be responsible for leading end to end merchant experience within the business from onboarding new stores to maximizing their growth on DoorDash. You will be responsible for defining, executing, and optimizing growth initiatives to provide merchants with an excellent experience to grow their business on DoorDash. On a typical day, you might dive into data to explain merchant sales performance at the lowest level of detail, identify the next set of product features we need to build to help our users, define key growth opportunities and go to market strategies, all while working cross-functionally with sales, product, and engineering teams. You will report to the Associate Manager on Alcohol Merchant Growth on the New Verticals team.

You’re excited about this opportunity because you will…

• Build. You’ll have your fingerprints all over DoorDash’s Alcohol business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
• Strategize. From first principles, you’ll develop the optimal strategy for best serving our merchants. 
• Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans.
• Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
• Lead and collaborate. You’ll work with a cross-functional team, including sales, product, and operations to build this new line of business for DoorDash.

We’re excited about you because…

• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
• You’re customer focused. You are able to identify user pain points, lead with the user front of mind and build go to market strategy to enhance our merchant experience. 
• You have 3-5+ years of experience. You’ve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).
• You have a completed Bachelor’s Degree.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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