Customer Service Representative

Full-time | Frankton, Hamilton

Join New Zealand’s leading roofing manufacturer and help shape the customer experience from the front line.

Dimond Roofing has been a trusted name in Kiwi construction for over 50 years. We’re known for quality, innovation, and supporting the people who build our communities. Our Hamilton branch is growing, and we’re looking for a motivated Customer Service Representative who enjoys solving problems, building relationships, and keeping things running smoothly.

What you’ll be doing

• Supporting customers via phone, email, and in person with product enquiries, orders, and general assistance
• Processing sales orders accurately and efficiently
• Providing product knowledge and guidance to help customers choose the right roofing solutions
• Working closely with our sales, manufacturing, and dispatch teams to ensure seamless service
• Troubleshooting issues and following through to resolution
• Maintaining a positive, professional, and solutions-focused approach every day

What you’ll bring

• Previous customer service or sales support experience (construction or manufacturing industry experience is a bonus but not essential)
• Strong communication skills and a genuine desire to help people
• Confidence using computer systems and learning new tools
• A proactive attitude with great attention to detail
• Ability to stay calm under pressure and juggle multiple tasks
• A team-first mindset and willingness to pitch in where needed

What we offer

• Competitive salary and benefits
• Full training and ongoing development opportunities
• A supportive team environment with a down-to-earth Kiwi culture
• The chance to build a long-term career with a respected national brand
• Staff perks, including product discounts and wellness initiatives

About Dimond Roofing

Dimond Roofing is part of Fletcher Building and is one of New Zealand’s most established suppliers of roll-formed steel roofing, cladding, and rainwater products. We’re committed to safety, sustainability, and delivering quality solutions for homes and businesses across the country. If you’re passionate about delivering excellent customer service and want to be part of a company that values its people, we’d love to hear from you!