Customer Service Representative

Job Description

Key Responsibilities:

• Customer Service: Take phone and in-person orders in a friendly, professional manner.

• Order Entry: Accurately enter orders using the computer keyboard or touch screen.

• Food Prep: Prepare pizzas and side items to product standards.

• Inventory: Restock ingredients and organize storage areas, including the walk-in cooler.

• Maintenance: Help keep the facility and equipment clean and operation-ready.

Qualifications

Requirements:

• Age: Must be at least 16 years old.

• Attitude: Ability to provide excellent customer service at all times.

• Reliability: Must be punctual and arrive on time for all scheduled shifts.

• Availability: Must be available to work nights and weekends.

• Screening: Ability to pass a background check.

Detailed Job Requirements & Working Conditions:

Physical Demands
Team members must be able to stand for long periods and walk on various surfaces (tile, linoleum). Listing and carrying requirements include:

• Lifting: Unloading supplies up to 50 lbs and stacking them on shelves up to 72" high.

• Carrying: Moving ingredients (up to 30 lbs) and dough trays (approx. 12 lbs) over short distances.

• Movement: Occasional climbing (ladders/stairs) and pushing/pulling dollies (requiring up to 7.5 lbs of force).

• Dexterity: Motor coordination to rapidly perform precise movements with hands/fingers (typing, pizza making).

Working Conditions & Hazards
Work is performed in a fast-paced environment with exposure to:

• Temperatures: Extreme ranges from 36°F (walk-in cooler) to 90°F+ (kitchen) and up to 500°F (ovens).

• Environment: Exposure to cornmeal dust, food fumes, cramped quarters, sharp edges, and moving mechanical parts.

• Outdoors: Occasional exposure to adverse weather during trash removal or tasks outside the store.

Mental & Sensory Requirements

• Sensing: Must have near/mid-range vision, depth perception, and the ability to differentiate hot/cold surfaces. Must be able to hear and speak clearly on the telephone.

• Temperament: Ability to direct activities, work under stress, meet strict quality standards, and make quick decisions while dealing with customers and crew.

Additional Information

Start Your Career Here:

• Real Opportunity: More than 95% of Domino’s franchise owners in the U.S. started as drivers or pizza makers.

• Flexibility: We offer flexible hours and are happy to work with school schedules.

• Perks: Employee discounts on food.

• Training: Paid on-the-job training—no prior experience required.

Ready to join the team? Apply Today.