Senior Customer Success Manager
Posted on 3/13/2024
INACTIVE
Trulioo

201-500 employees

Global identity verification platform for businesses
Company Overview
Trulioo stands out as a leader in global identity verification, with its platform enabling organizations to overcome compliance challenges and verify over 5 billion individuals and 300 million businesses in real-time. The company's use of world-class technology makes identity verification more efficient, thereby facilitating global digital economy participation. Furthermore, Trulioo's commitment to accuracy is evident in their ability to provide verification results tailored to specific requirements through batch data testing.
Data & Analytics

Company Stage

Series D

Total Funding

$470.8M

Founded

2011

Headquarters

Vancouver, Canada

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

3%
Locations
Vancouver, BC, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
Salesforce
Marketing
Excel/Numbers/Sheets
CategoriesNew
Customer Success & Support
Customer Experience
Sales & Account Management
Customer Success Management
Strategic Account Management
Responsibilities
  • Create and build strategic relationships with the largest and most innovative companies across North America
  • Consistently communicate with decision-makers to understand their identity verification needs and business requirements
  • Manage multiple stakeholders and business units within the same organization, with potentially different use cases for each
  • Analyze and improve product performance metrics and technical optimization opportunities within the services platform
  • Navigate and negotiate contract changes, amendments and add ons
  • Maintain communication and coordination with Sales, Marketing, Support, Product and executive team members to be the voice of the customer and drive our product roadmap in line with customer requirements
  • Perform product demos as required
  • Maintain up-to-date records in Salesforce and Catalyst
  • Manage multiple stakeholders (internal and external) while easily pivoting from a c-suite to a technical contact