Employee Experience Specialist

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Title: Employee Experience Specialist

Job Status: Seasonal

Compensation and Benefits:

• Compensation: Proposed hiring rate of $18.50 to 20.40+, actual pay will be adjusted based on experience. 
• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e., food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

You will be one of the first points of contact for our “guests” and should have a cheerful, helpful attitude with every interaction and present yourself as a resource for all other employees. The Employee Experience Specialist should set the example of how an employee of Copper Mountain should conduct themselves and be the example for our grooming and appearance standards. The right person for this position will also be professional with excellent guest service skills, a self-starter who initiates projects and enjoys working in a fast-paced environment with varying tasks at any time. You must be able to perform a variety of administrative duties, assist with uniform distribution and laundering, as well as support the employee housing team. This front-line position allows you to develop strong working relationships with management and other front-line employees at the resort, creating opportunity to further grow leadership skills. 

Essential Duties and Responsibilities:

• Can shift attention quickly or attend to more than one task at a time. 
• Initiates projects, is a self-starter, shows productivity regardless of supervision. 
• Maintains productivity and quality during the workday. 
• Can adapt quickly and easily when processes change. 
• Monitors the shared email inboxes to ensure timely responses – HR, Recruitment, Gear Up and Housing. 
• Is professional and focused on solutions when a customer is frustrated; independently resolves conflicts before they escalate. 
• Is committed to creating a positive experience out of every interaction with our employees and guests. 
• Adapts approaches as needed to deliver quality service to employees with various backgrounds, styles & perspectives. 
• Ensure all work areas are locked when not in use and at the end of every shift before clocking out. 
• Will process credit card transactions following our accounting reporting guidelines. 
• Runs all daily closing reports and internal/external mail in a timely and appropriate manner according to our standard operating procedure. 
• Actively participates in company meetings, trainings, and orientations as required. 
• Follows all Standard Operating Procedures and our Employee Experience Division Service Level Standards. 
• Treats all conversations as confidential. 
• Maintains the confidentiality of sensitive information (ie. wage data, medical information, personnel files, EEO information) 
• Ensures appointment sign up calendar is up to date with accurate time slots.  
• Learns quickly and applies new information on the job. 
• Knows and complies with all company policies, regulations, and laws relevant to job. 
• Ensures all phone and outgoing email messages are current and with relevant business information. 
• Consistently follows employee issues through to resolution, overcoming challenges and getting assistance as needed. 
• Takes full responsibility for own mistakes & initiates solutions to fix the mistake. 
• Is reliable and dependable; is present and on time for work; returns promptly from breaks. 
• Communicates clearly. 
• Creates a credible impression. 
• As a member of the Employee Experience team, understands that we are held to the highest degree of Grooming Standards, Dress Code, Uniform Standards and ALL other company policies. 
• Maintains productivity and quality during the workday. When work processes change, adapts quickly. 
• Manages time effectively so that all commitments and deadlines are met. 
• Is willing and able to acknowledge when other members of the Employee Experience team need assistance and offers help without being asked. 
• Maintains and takes pride in a clean work environment. 
• Proactively seeks additional opportunities when not busy with routine work. 
• Demonstrates knowledge of Copper Mountain’s structure, mission & values. 
• Views change positively; focuses on the benefits of change to help others adapt. 
• Answers the phones within three rings and directs calls in a timely and proficient manner.  
• Greets and provides information to managers, supervisors, employees, guests and applicants entering the office. 
• Is able and willing to participate in Front Line Assist when needed / required (helping in operations). 

Employee Experience/HR 

• Processes onboarding tasks fully for employees/volunteers, including I-9 forms, W-4s, Employee Handbook and policy acknowledgments in Workday, and background check authorizations, ensuring all documentation is accurate and complete before issuing an employee ID/pass. 
• Monitors the Workday task inbox, processes sensitive tasks, and recognizes when issues fall outside the scope of the role. 
• Verifies I-9 forms through E-Verify in compliance with applicable federal requirements and U.S. Department of Justice guidelines. 
• Assists with questions regarding pay and other sensitive information 

Employee Housing 

• Assists with employees moving into housing and provides an overview of what to expect. 

• Supports residents with inquiries and issues that may arise 

• Is trained in Rent Manager and provides support to the employee housing team  

Gear Up (Uniform Store) 

• Responsible for laundering & distributing uniforms to employees and volunteers 

• Receives & inventories uniforms and retail items 

• Able to float between Gear Up and HR front desk throughout any given day 

Recruitment 

• Informs applicants about job duties, responsibilities, salary, and benefits. Also relays company policies, promotional opportunities, and other pertinent information 

• Screens job applicants who meet the qualifications to keep the company optimally staffed.  

• Approving and monitoring job posting requests and job descriptions in a timely manner and in accordance with Copper Mountain’s Wage and Salary Plan. Coordinates the communication of these external and internal opportunities. 

• Management of applications could also involve screening interviews, pre-employment testing, reference checking and background checking. 

• Assists with creative aspects of advertising campaign and procedures and monitors all recruiting costs. 

Other Duties as Assigned: 

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.  

• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff. 

• This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes. 

Personal Attributes:

Is honest and has the highest integrity 

Is able to handle and manage confidential information 

Professional appearance. Adheres to all grooming guidelines 

Follows established policies and procedures 

Is supportive of Core Values 

Sets the example for others and is above reproach 

Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules. 

Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues. 

Can handle fast paced, potentially high-pressure environment 

Is flexible with hours and days of work 

Is able to work any hours of the day, any days of the week 

Prioritizes and re-prioritizes personal time and work, to have a good balance in life 

Basic Requirements:

• Ability to lift 50 pounds 
• Ability to sit for 4+ hours at a time 
• Comfortable speaking in front of people 
• Comfortable projecting voice in a high volume, loud setting. 
• Ability to file for 4+ hours at a time 
• Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act. 
• Must have a valid US Driver’s license 
• Must be able to work holidays and weekends 
• Must be able to fluently read, write and verbally communicate in the English language 
• Must have the ability to deal with high levels of activity (i.e., phone and guest/employee contact) for long periods of time  
• High School Diploma or equivalent required 
• Be accountable for daily station open/closing: Runs closing reports – including taking the time to resolve any over/short closing issues and providing any necessary back-up for daily transactions  
• Must be able to speak clearly and have adequate hearing ability for phone conversations in a noisy environment 
• Must be at least 18 years old 

Preferred Experience and Special Skills:

• Bachelor or Associates Degree in HR-related field preferred 

• 1-2 years office/clerical experience, preferably within a payroll and/or HR environment 

• Knowledge of Workday, RTP & Microsoft Office 

• Bilingual Skills advantageous. 

• Previous customer service experience  

• Computer Proficiency using Microsoft Word, Excel, data entry  

Position was posted on November 13th. This position will be posted and accepting applications until Wednesday, November 18th.

POWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.

Can you see yourself here- Apply now!